VIP Column in the agent workspace

phr
Tera Contributor

‎05-18-2024 09:12 AM

Hi All,

 

I have a requirement to bring the VIP column of the impacted user in the Agent Workspace list view. 

Initially i configured the list layout with Agent workspace view to get the column , but it is not reflected in the instance nor in the agent workspace . How to achieve this.

phr_0-1716048742646.png

 

 

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5 REPLIES 5

Arpan Baishya
Kilo Sage

‎05-18-2024 11:02 AM

Hi @phr,

 

Are you making this change in the view called 'Workspace'? Also, are you using the legacy Agent Workspace or the newer Service Operations Workspace? 

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phr
Tera Contributor
In response to Arpan Baishya

‎05-19-2024 10:41 PM

Hi @Arpan Baishya ,

 

I'm trying to use it in the Legacy Agent workspace.

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Arpan Baishya
Kilo Sage
In response to phr

‎05-21-2024 10:23 PM

Hi,

 

I'm wondering if there is some other view that is getting rendered in the workspace instead of the one you configured. Could you please check?

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abirakundu23
Mega Sage

‎05-18-2024 09:08 PM

Hi @phr ,

Have you activated any Plugin for Workspace?

Field " VIP column of the impacted user" which is visible in Legacy workspace for "workspace" view?

If you want to show the field from workspace, so that please change the respective view and bring the field from "Available" to "Selected" portion.

Please try & comment in here.

Please mark helpful & accept answer if it's really worthy for you.

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