Convert Time Type Field into Seconds
Hi All, I have a field "u_abc" which is of Time Type and i want to convert that field values to seconds. Example I have 10 HH: 00 MM: 00: SS attached the screenshot .
Forum Posts
HRM Ticket Page view field configurations not displayed for end user
In my San Diego OOB PDI, I have made a minor configuration change to the views in Employee Center (via EC Pro) the end-users see of their HR Cases submitted via record producers. In the HR Service, I confirmed that I am using the "Default for Opened ...
Resolved! HR agents in collaborators not able to edit the Cases
Hi Team, I am new to HRSD module, I have requirement to fix the Collaborators issue in case form. I gone through Collaborators functionality in docs, the believe users in Collaborators filed they have full access to the respective cases. Now the iss...
Duration field validation
Hi All, I have a duration field "Processing Time" DD:HH:MM:SS and as part of requirement we have removed days column by adding attribute : "max_unit =hours. So it changed to HH:MM:SS . When I am adding hours more than 24 like 31:80:80 , so the fiel...
Resolved! Clickable URL in agent workspace?
Hello, We are facing an issue, where agent workspace is not displaying a clickable field, the same way the native view of HR case does. Is there a workaround this? HR Case Native View: Below you can see that the agent will be able to click on this...
HR cases are still getting auto assign to agent while that user does not have any skill
Hi All, We have setup auto assign HR cases based on Skills. This is working this way: If HR Case has any associated skills and Any member from that HR Case Assignment group is having that skill then that agent from that group will auto assign to ...
Resolved! How do you enable "Your hub" dashboard on MS Teams
Hi,I have successfully configured ServiceNow for Microsoft Teams and can connect to Now Virtual Agent on MS Teams.How do you enable the "Your Hub" dashboard from Microsoft Teams as demonstrated in docs? Here's the link to docs - https://docs.servicen...
HH:MM:SS format for string field
Hi All, I have a string field and i want to put validation , so that it takes only format of : HH:MM:SS , also it includes (24 hr max, 60 min max and 60 sec ) like this.
Report on SLA's by HR Service
I am working on building SLA for our HR Cases based on the HR Service. I have two options to build them: Create an SLA based on each HR Service and name them by the HR Service- This is clearly harder to build, but is easier to report on since I'm una...
Sn_hr_core.impersonateCheck setting restricts viewing case description in scheduled report
Hi all, Our system property sn_hr_core.impersonateCheck is set to true. This causes the field rich_description to not give results in a scheduled report about HR cases. The scheduled report runs as an HR admin role. How can we fix this? Thanks for yo...
Work notes are lost during case creation
Hi, When creating a HR case in the backend the work notes are lost during the creation, for particular group members only. My requirement is to investigate this issue. Below are the steps I'm following to create a case Create new case - > select use...
when the knowledge article is in draft state why it is not showing as show workflow in the related links ?
When the knowledge article is in Draft state why the workflow is not showing up in the related links there is a requirement to show up the workflow in related links There is no Related link like show workflow
Resolved! HR Admin role [sn_hr_core.admin] not being granted with "admin" in Production after activating Human Resources Scoped App: Core plugin
We are going live with the Human Resources Scoped App: Core and are running into an issue. We have activated the plugin in the Production instance. The issue is the [sn_hr_core.admin] role is not being granted by the “admin” role, so we are locked ou...
How to hide options from a lookup select box field type , based on logged in user roles on Record Porudcer
So , i have a requirement i need to hide a option on Lookup Select Box Field (we are getting options from a custom table), based on logged in user roles. For example , if logged in user has admin role , show them 3 fields - X,Y,Z otherwise show only ...
can not change password for user with a scoped HR role.,how to fix this issue? thanks in advance.
we get following error when user try to change password.the scope human resource 'core' has scoped administration enabled and this user has protected roles but you are not an administrator of the scope.what i should do to fix this?
