Field 'other' in dropdown menu with free text field
I've made a category item with on it a form with a drop down menu. The last option of the drop down is Other. When selecting that, there should appear a free text field. How do I do that?
Forum Posts
Licensing for HR roles
Hi Experts, We started using HRSD for new starters, Leavers and Movers. In this regard, I am quite keen in knowing how the HR license costs are spread. 1. For what HR role Servicenow costs. 2.What is the best approach to save licensing costs? Any sug...
Quick link widget- rearrange the order of view
How to re-arrange the order of view in quick links ? to appear in x x x x x x x x order rather than straight line? Edit: Quick Links (CD). Wanted to check if those image based links can be grouped into two columns rather than straight...
HR Cases created from the Employee Termination Form are failing to load and HR Actioning staff cannot update. (Records are locked)
Hi all, I have one record producer(Employee Termination Form) which create HR case(hr_case). however in random some of the Hr cases working as expected but few HR cases(66) are not working as expected means it is not editable and also multiple tabs...
Resolved! Update selected All not available in Context menu for HR Admins
"Update selected "All not available in context menu for HR Admins to update ''valid to date'' for selected knowledge articles from list view
How to handle Lifecycle Activity Sets that trigger based on date field in another region
Here is a unique situation related to dates and regional offsets: You have a new hire in Australia and the employment start date is 8/1/2019. Your Day 1 Activity set is triggered on the employment start date. The Workflow that handles the trigger eva...
Resolved! Meta tags are not working for catalog items in portal.
Hi Everyone, I was mentioned meta tag for a catalo item 'Timekeeping General Inquiry' as 'Inquiry', so I am searching in portal as 'inquiry' and 'Inquiry' too but still I didn't see it on portal. Please suggest. Thank you, Surya
How to create auto-close functionality for hr case? if custumer not response.
I have to create auto- close functionality. so that if case is waiting for customer response and if he not responded for 3 days case should be close. and if costumer responded, Stop the functionality and again wait for condition because if case again...
How to add two years to a dates
Hi, I need to update date field as tomorrow + 2years. if I am submitting the form on 2 May 2022, it should display tomorrow + two years. after date is added field should be readonly I am using below code in client script gdt = new GlideDateTime().g...
How to make a field a string field after it has been set to Password (2 Way Encrypted)?
I have been testing encryption options and set a string field to Password (2 Way Encrypted) but can't figure out how to convert it back to a string field. All field type options are unavailable once the field has been set to Password (2 Way Encrypted...
Access automation for new hires
Hi, Could anyone please provide few ideas on how to automate Access for a new employees using HRSD application? Access is nothing but when a user records gets created from Active Directory to service now, based on user's department need to add him to...
Resolved! How to move existing documents to 'Employee Document Management' ?
Hi Team, We decided to implement 'Employee Document Management' in our instance and we need some suggestion to execute this. Actually we have quite more documents attached to HR cases in our instance which were created before implementing EDM and we...
Is it possible to delete the records in the related list in agent workspace
trying to have this functionality in agent workspace. I have tried these steps mentioned in this article and found that it is for List and not for Related list https://community.servicenow.com/community?id=community_article&sys_id=64857223dbd668...
Resolved! Are there definitions of the state field's values on a form?
Are there standard ServiceNow definitions for the following drop-down options for the State field? Draft Ready Awaiting Approval Work in Progress Closed Complete Closed Incomplete Cancelled Awaiting Acceptance Suspended
Collect Employee Input - Employee Forms
Hello Everyone. I've been working in a LifeCycle event in which an HR Task is assigned to a manager, I associated the survey created in the employee form in the HR Task (Collect Employee input), but the survey is not being displayed in the To Do's. D...
