Disable knowledge feedback
I want to disable the feedback creation when worknotes is added for knowledge articles
Forum Posts
Variable of record producer is mapped to the Short Description field but the values are not showing
I have created a variable in record producer (single line text) and it was mapped to short description field in the backend. But the values in the variables are not showing in the backend case form. What should I do to achieve this
Flows/Workflows without sn_hr_core.admin role for admin system
Hi, I have many flows (run as system admin) who worked (for tables and records in hr scope) but my client has removed the sn_hr_core.admin role from the admin role, and now my flow don't work when there is an activity in my flow who needs to access ...
Resolved! How do I remove the New button from a related list n HR Agent Workspace?
Hi,We've added an attachments related list to the case forms in HR Agent Workspace (San Diego, not the new configurable workspace) and need to remove the New button:The related list is needed to allow agents to edit the custom View field but New butt...
Resolved! HR Case got stuck in awaiting approval state
Hi All, One of the user had created a HR Case from the navigator using "Create a New Case" module and entered all the necessary information on the required fields. After the case has been created it was stuck at "Awaiting Approval" state. No workflow...
Resolved! Enabling Ethics & Investigations Cases
Anyone know how we can enable all the COEs. I don't see the tables installed for Ethics & Investigations Cases
How to get the sys_id of the current HR case from a HR task using Catalog client script? Pls advise!
How to get the sys_id of the current HR case from a HR task using Catalog client script? Pls advise!
Experience on HR service in HRSD module.
Hi all,I would like to use this forum to get personal experiences and opinions from you guys, no docs links or anything else 1. what do you think is the importance of HR Service?- I would say it is the core and the main component of the HRSD module ...
Not appearing contextual slide bar icons to hr task in agent workspace for hr case management
In dev instance the contextual slide bar icons not appearing to hr task in "Agent workspace for hr case management"but in sandbox instance it working fine. so, i compared the plugin versions and instance versions in both instances but both are same. ...
Resolved! Training & Certification
Hello, I am from a Recruiting background with Recruiting ERP (Workday) implementation experiance as functional consultnt. I would like to become an implementation expert by getting trained and certified in Servicenow HRSD module. May i request how t...
Resolved! Is it possible to create a COE security policy for HR Case [sn_hr_core_case] table?
I trying to create a COE security policy that applies to sn_hr_core_case table in my PDI but it is not working. But for Employee Relations Case [sn_hr_er_case] it worked. So I want to know if this feature is applied to the sn_hr_core_case table. Than...
Resolved! We are having Task table to which HR Case Table extends and all COE's extends HR Case Table.
Hi, We are having Task table to which HR Case Table extends and all COE's extends HR Case Table. Can you please confirm that Task table is Global application and HR Case table is Scoped application, how HR Case Table is extending Task table. Regard...
Stop direct access to employee service center
Hello, I need your help because I have to avoid to create unnecessary HR profile not to breach my company's license counts. This is the situation.We employee login to the servicenow service portal and then click an icon to move on to the employee se...
Script to pull the record producer variables data into Case Description
Hi, We have requirement where in there are 30+ variables added to case form using the record producer. These variables are hidden on the service portal and are visible to the user on the native UI after the case is created from the service portal. On...
Resolved! HRSD "Heart" favorite icon displaying in Employee Service Center Record Producers and Knarticles
As part of our pre-implementation testing of Tokyo we noticed that record producers and knowledge articles on our employee service center now have a little heart icon that you can click to mark the RP or Knarticle as a favorite. We don't see that an...
