How to attach password protected excel file to HR case?
hi, Is there any way to attach password protected excel file to HR case apart from changing setting of "glide.security.file.mime_type.validation" to false. thanks, Sujit
Forum Posts
Change font type in Employee Central - from Lato to Arial
Does anyone know how to change the font type in Employee Central - from Lato to Arial
Checklist Mandatory on Agent Workspace
Hi All, We have craeted a checklist from HR Service Configuration table. When a case is created, the HR agent can close the case without checking the checklist. Is there a way to make those checklist mandatory without customizing? Thanks, Sai...
Resolved! Issue with Users seeing articles they do not have access to on EC
Hey Team, I am looking for some insight and help on what I think could be an issue. I have a user that made a search on our HR Portal, 'bonus payout'. This user is in the US and on the IT side. Our articles are utilizing criteria for the Can Read and...
Where can i find study material for HRSD, the one available on now learning is paid content
Where can i find study material for HRSD, the one available on now learning is paid content
Where is the activity log for the Emails Sent/Received are stored?
Out of curiosity. If we would like to move an email reference (Activity Formatter) to another record, where could we find the reference of the Email Sent that appears in the Activity formatter log of the HR Case?Even if we change the reference of the...
Resolved! Which is the usability for HR task "Auto-close Integration task"?
Hi All, I was creating an HR task template and I found the option "Auto-close Integration task" on Task Type. But the official documentation doesn't say what is this used for and I also have no clue about it. Many Thanks!
Resolved! Employee center portal error : Execute operation on script include denied because source could not be found
Hi All, I am getting this error when ever I add something on comments and save. I already created cross scope record but it didn't resolve the issue. Please help if anyone knows how to fix it
Is it possible to have emails sent from ServiceNow require and receive a Read Receipt or similar verification that an email from an HR Case was received and opened?
I am being asked if it is possible to request a read receipt when we send emails from HR Case. In searching previous posts, it doesn't look possible, but the posts are somewhat older. I am wondering if this is now possible. If not, has anyone figu...
Resolved! Transfer case in HRSD
Hi, 1.What is the concept of non transferrable fields appearing in worknotes after transferring a case to different HR service in HRSD. 2.How do we hide/remove one of those fields from worknotes. (say , hide Deposit percent).
Resolved! What is the sn_hr_sp.admin role?
Hi, All. ServiceNow has the 'sn_hr_sp.admin' role.What should this role be used for?I would also like to know how it differs from the 'sn_hr_sp.esc_admin' role. Thank you for your help.
Resolved! How to test email in the outlook for CC Recipients when the email notification is sent?
Hi All, I have created one email notification which will trigger to user and also have kept the manager in CC using the email script and have called the same in email notification, after completing I have tested this scenario and found that it was tr...
Resolved! Best way to make the record non-editable
Hi All, Wanted your expert opinion on the best possible way to make all the fields on the case form non-editable when the case is Closed. We have an option of writing the client script but it will not control the list view. User would be able to edit...
How to inherit fields when we spilt a story
Hi All, My requirement is to inherit the fields when we are spilting a story such as: When a story is split, it should inherit the following additional information from the original story Application OwnersStatePriorityEnhancementDefectEnhancementHR...
Resolved! Global search in HR Agent Workspace not displaying results for some users?
I am facing an issue where only admins are able to get results whenever we do a search in agent workspace, however if I impersonate a user with the HR Basic role, they don't get any results (see below) If I search for "payroll support" as a manager o...
