Virtual agent - Relevant Catalog item not showing in the 1st five options

Mohammed Hyder
Tera Contributor

Hi All

 

When I am trying to search Catalog item , It is coming but not in 1st 5 blocks, When we click on something else it shows up

 

DO we have any option where we can promote the Catalog items so that on the 1st search itself the relevant catalog items comes up?

 

Also it is redirecting to different portal page , we are using custom service portal for our implementation , its opening in /swp for some reason

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