Virtual Agent Topic Visiblity based on user input in first question

[SonaliV]

Hi,

In virtual agent chat we have requirement, the virtual agent to prompt users to select between HR and IT options from first choice question, Then, based on their choice, it should display relevant topics. When users visit our portal, the virtual agent will show topics based to their selection. They'll be able to choose between HR and IT, and the virtual agent will display topics, accordingly, also help me if we can dynamically change "show me everything" button so that if user will select HR/IT option it will display "show HR topics" or "Show IT Topics" and after clicking on this button relevant topic should display.

[User546068]

Did you get solution for this? I have a similar requirement.

[Shraddha Kadam]

Hello @User546068 ,

You can use "Who can access this topic" section from the properties. For your reference, please find below image - 

If my response was helpful, please mark it as correct and helpful.

Thank you

[User546068]

But this is who can access the topics. I want to show the topics of IT when user click on IT and same for HR.