want to stop this pop up when creating HR ER case

[Chaithra]

login to HR agent workspace and create new HR ER case , below pop warning comes up " The involved party is not associated with the specified case" need to stop this pop-up any idea?

thanks,

Chaithra

[amrithaanayak]

This will require investigation on your instance. Please verify if its customization. If not and your implementation is OOB I would recommend you create a case on now support.

[Community Alums]

Hi @Chaithra  ,

This Error message is not OOTB, i just checked in my instance, while i create a ER case, i don't see that error message:

You will need to check with your internal team members or the devlopers who has worked on it before .

Also, if you want to investigate, you can check the client scripts running on this Case record which is displaying this error.

[Chaithra]

Hey @Community Alums ,

This msg pop's up when we create case for inactive user.

cheers

[Community Alums]

Hi @Chaithra  ,

Even if you want to create the HR case for inactive user, i don't see that error message, it's a custom one at your instance.

see below:

Let's take a user who is inactive:

Now, i will create a ER case for this User :

I don't see your error message.