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In classic view (see attachment) our users were able to link to an attached document and had a link list field where the could select the specific attachment on the article that they wanted to link to. In Agent workspace (see Workspace View Attachm...
The customer's requirement is to have an HR Task with a task type of E signature. This task should enable them to view specific HR Case fields data on a document so they can add their signature to it.
Hi, I want to know more how this response templates are configured. To be more specific, How is the number of response templates displayed controlled? for example : when I go to any HR case under HR agent workspace , and select response template ...
Hi guys, hope you are doing well! I have a record producer with some variables (employee_number, employee_grade, etc), and I want to auto populate those variables with the user on the field with the value "subject_person3". I tried a Script Include b...
Hello Team, I am new to Service now we have a requirement for ServiceNow- Jira connection where the user stories will be in service now and testing will be at JIRA Kindly suggest a better way to do the integration process between service now and J...
Hi, HRSD experts. I have noticed a possible security risk that information on HR cases are VISIBLE to IT admins!!As you know, after removing HR roles from Admin role, IT Admins cannot see HR cases.And, the email records (on sys_email table) associate...
I want automatically generate and attach pdf to HR case from HR document template mentioned in pdf template field on HR case. I was thinking about BR but couldn't find any script or API that does it for HR documents.
In the Related Catalog Items related list for a knowledge article, I would like to include items from a catalog that contains only content items, and not record producers. When trying to add items from this catalog, I use the filter to select this c...
Hi, How can we change the bottom-border of Nav-Bar Divider in the Portal. Let me know the best way to solve the issue. Please do find the attachment below. Thanks & Regards
We leverage the Successfactors spoke to pull in the HR data from SF, this was working perfectly fine till last week without any issues. Now, though it runs, it does pull all the data, it just pulls in 3000 odd records out of a total of 16000 records....
Hello Experts, Hope you're doing well! Am working on HRSD Employee document management, I have uploaded documents in Employee Documents related to hr profiles in dev instance. When uploading bulk documents into the system got a question in my mind th...
there are three variables one is the date variable, in which I want that the user cannot select the date 9 days later from the current date, the other scenario is there are 2 date and time variable : booking from and booking till, I want that the use...
Hello I have to implement Enterprise Onboarding and Transition in HRSD, Please help the below questions. 1)If HR wants new hire to upload some documents on the portal or review the offer letter in servicenow , how this can be achieved as new hire is...
Hi Team, We have a record producer with lot of variables, so instead of adding new fields on the LCE table, we are capturing all the variable details(from the front end esc) that the user selected in a rich text description. I’m using employee forms...
We have a requirement that there are 2 activities inside an activity set named orientation. Both are for task creation. The requirement is such that when one task state changes to closed complete the next task state should become ready. Until the fir...
