I created a pdf document and want it to generate on a particular type of case. I have set everything up according to product documentation but it just continues to load and never generates. Does anyone know what the cause might be? Or does it look li...
Hey SN Comm! I have an ongoing project that I am trying to accomplish. Last week I received help from our community with Inbound Action, Create HR Case. What I was trying to do, is have any CC's users that match a user account within SN sys_user tabl...
How do I Make checklist mandatory in HR template?
Hi,I have configured the DocuSign Spoke according to the document content.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852804https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-s...
Hi Community, I have created this email script and Script Include. Instead of image I want text "Click here to Accept", "Click here to Reject". and I have added some changes but it is not working. Can anyone suggest me where I have to make changes ?...
Hi Team, In our flow we have the requirement of sending the offer letter in email to the employee. High level process is as follows:1. Manager raise request.2. Approver approves3. HR team gets an HR task to populate few fields (this we are doing thro...
is matching rule triggered before the assignment rule
Hi,Using Decision Builder, is there a way to make an empty condition a default answer (if none of the other conditions match, the result against this empty/default condition is returned via decision table API)? I did not find any option within Decisi...
Hi All,We need to have group managers able to edit the group members . In the oob acl users having user_admin role can edit the group members. But users with user_admin role and group managers are unable to edit the group members. Kindly help me on...
Hello,There is a way to use the "Highlight Values" functionality in the new agent workspace for HR case management? Thank you,Tzach.
Hello, We had a requirement to Populate 'Source' field on HR case table with Now mobile/Service portal depends on where it was created, We have achieved this by created variable and setting it through client script. Issue here is variable which we ...
Is it possible for an individual agent to hide the "At A Glance" section on the HR case in agent workspace? We tried turning off the "Show Sidebar"
Hi, I should be able to navigate as an end user to an article and be able to click on something that allows me to print the article (without printing the entire webpage). When we open article on Service Portal and click on ctrl + P to print article t...
Hello Everyone, 1) I need to Auto populate the 'Due Date' field value depending on employee's start date.2) Due Date field I created it in 'HR Task' table and 'employee start date' field value is available in 'HR Profile' table.3) So I created a Befo...
I would like to check the text and title of the knowledge article when approving the knowledge from the My Item widget of ESC. Please tell me how to set this up.
