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Send data from record producer variable to widget.

I have a record producer that contains a reference field for 'sys_db_object' table. I also have a widget called 'SN Desktop Filter' for Filter condition. SN Desktop Filter requires a table name, I want to apply onChange functionality that when table ...

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Resolved! JSON Request body for HR Case Creation

Hi, I am trying to create an HR Case through REST API using the Out of the Box Scripted REST API "HR Case Creation" available in ServiceNow HRSD. I have come up with the below JSON request body for making the REST POST call: {    "table":"sn_hr_core_...

Pradeep63 by Tera Contributor
  • 1890 Views
  • 7 replies
  • 0 helpfuls

Resolved! HR Category Management

I have what seems like a simple request: Add and remove several categories (and subcategories) from the Employee Relations Cases. I'm fairly new to HRSD, so forgive the ignorance, but I managed to figure out that the categories are coming from the HR...

Resolved! Global Search Filters in HR Agent Workspace

Good afternoon, When searching in HR Agent Workspace, a filter is being applied to only show ACTIVE cases.  I've checked Search Application Configuration and Search Source Filter, but can't seem to find the table/setting which is applying this filter...

ATF for validating choices in the variable on record producer

Hi experts,I need to create an ATF test case for validating the choices which are available in the one of the variables on a record producer where all active hr services should be visible as choices on this variable.Variable: how it shows the value o...

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Kalyani35 by Tera Guru
  • 386 Views
  • 3 replies
  • 0 helpfuls

MS Teams attachments

When SN is integrated with MS Teams, user have the ability to attach files within the Teams chat. The contents of the chats are auto-imported OOB but the file attachment is only lodged as a hyperlink, remaining within Sharepoint rather than sys_attac...

Variables from Record Producer are not being mapped to Case

Hi All, We have started developing Portal Forms with Variable Sets instead of creating custom fields for each case. Now that we are using Variable Sets we have created a UI Formatter and UI Macro to map fields to the Form Section on the case from the...

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aguanci by Tera Expert
  • 536 Views
  • 1 replies
  • 0 helpfuls

Workday Approvals in ServiceNow

Hey everyone! I have a requirement to bring Workday Approvals to ServiceNow - has anyone done this? Basically, the stakeholders want to:1. Start the process from Workday (e.g. Request Time-off)2. Approval record gets created and allows manager to app...

Brito by Tera Contributor
  • 644 Views
  • 2 replies
  • 0 helpfuls

Resolved! Lifecycle Event Surveys not appearing in Employee Center

We have recently implemented Employee Center Pro and on the primary page it has a "Surveys" link where users can see open surveys which are assigned to them.  For some reason, surveys which are associated with lifecycle events are filtered out of the...

Resolved! Localization / Translation of HR (case or task) templates

Hi Community, I think I know the answer, but would appreciate confirmation that I am not missing something: If the same HR Service is to be offered and made requestable in multiple languages (in our case FQ and EN) I basically have to create separate...