Resolved! Removing 'Most Useful' Links Widget from KB article view
I want to remove the 'Most Useful' Links Widget from KB article Portal view. How should I be able to achieve it?
Forum Posts
Resolved! HR Service Case options Execution
Hello There!!, I am trying to build my own custom HR service case options, but before doing so, I would like to know the existing execution flow of case options. I am well aware that the Case options are stored in the sn_hr_core_service_option and a...
How to restrict email for outbound emails.
Hi, I know how to restrict email for inbound emails but don't know to restrict outbound emails. We can use multiple email address for one ServiceNow instance. ex - When email sent to dev123+test@servicenowdevelopers.com then HR service should be ...
Is there a recipient limit for emails sent from ServiceNow cases? Wondering if one case can be used to send a mass email. And if there is an audit trail?
Looking to send out an email from a case within ServiceNow to a large number of recipients. Is there a recipient limit for emails sent from ServiceNow cases? Also, is there is an audit trail?
Resolved! Survey Instance not getting created and linked to HR Task for HR Task Type = Take Survey.
I have created 1 HR Task template with HR Task Type = Take Survey. I have Survey (asmt_metric_type) also which in Published and which is also added in my HR Task template. When I try to create new HR Task through the above created Template, Survey In...
HR Case Template
Hello Team , Can we change the order of the variable which are there under HR Case template tab of HR Case.Thank you !
How to use sign document if we use HTML Document Template
Hi Everyone , We have requirement to sign document ,but we are not sure get that done ,we checked the docs as well as existing configuration but we find sign document functionality is supported only for PDF Document Template Mapping such that when ...
Resolved! Inactive users should not be visible while creating a HR case
Hi experts, When ever Agents are creating a case they are able to select inactive users. Inactive users should not be visible in the dropdown. Please help me with this scenario.
Bulk Upload Documents into ServiceNow HRSD
Hi, I am working on bulk uploading documents into ServiceNow HRSD module. While going through the PDF document which is explaining the steps to be followed to bulk upload documents, there is a mention of OOB configuration as an example. This is the n...
Parent is empty for child hr case
hi, I have a below case: For few HR agent, child case created through related links Child case. Case was successfully created. While checking on list view, parent is empty. While the same, when created by HR admin, it was showing the parent. What cou...
Resolved! What is the difference between service activity and flow fulfilment types in HR Case configurations?
What is the difference between service activity and flow fulfilment types in HR Case configurations?
Resolved! Close complete ui action on hr task table doesn't check for mandatory fields
Hi, Why the system doesn't check for mandatory fields when i am closing a task from the ui action "close complete" but it checks when i am closing it from the field "state"? Thank you in advance
Subject person case visibility - best practices
Hi good day, This one is more a question about good practices... A couple of months ago we made important changes to the taxonomy of our HR services catalog with the aim of make it more simple and fully self-service... As a result of this change, w...
Resolved! How to hide certain choices based on logged in users' department
Hey there SN Comm Team, I am in need of some help to hide certain choices from a custom field when the logged in user does not belong to the Human Resources Department. The field and choices are on the HRIT Operations table Department field sits on t...
Resolved! I have a requirement to create a Separate service portal for the HR department. how can I create that?
I have a requirement to create a Separate service portal for the HR department. how can I create that? Currently, we have a Service Portal for IT services.
