I have a requirement to export the cases which have attachments (with attachments) from the agent workspace. How can i achieve this!!Any suggestions or help would be appreciated. Thank you!
Hi all,There are 2 questions from my end :1) Inside "Content Item" I have created the variables set in which we have variable to enter the input . But when I go to portal and check , no variables are shown in the form . Why ? will content item takes ...
Hi all , Create ACL where user with ITILrole will not have read access for incident record. what process I need follow?
Hi All, I am facing an issue where after exporting the HR profile from the Agent Workspace, some of the records are missing sometimes and sometimes the data in a few columns are missing. I am trying to navigate through the components but cannot find ...
In HRSD, we us Client Role Assignment Rules to apply particular roles to the user profile. There is a Business Rule (Assign HR Roles) that runs when HR profiles are updated to add or remove those roles based on the Assignment Rules. We recently up...
In the Employee Service Center Portal, we have some flows which Trigger HR Services . It is creating the HR Case but not HR tasks and with the following Error "The requested flow operation was prohibited by security rules". This problem happens onl...
I am trying to add a Date field on a popup form in the HR Agent Workspace . However I am able to achieve this functionality using UI Page in the classic view but on Agent Workspace. Requirement - When someone tries to change the state of Hr case to ...
What plugins required for integration of workday and servicenowWhat steps we have to perform for the servicenow and workday integration
Need to Hide Activity Sets under Tasks/To Dos tab based on State on HRM ticket Page. As per the below screenshot, Onboarding II Activity Set is in "Running Activities" state and rest of the activity sets like Pre-Hire, Rate/Extension or Onboarding II...
Hello, I am working on our portal preparing for the Utah upgrade and I noticed we currently use the HRJ widgets on our HR Case overview page, but there are also HRM widgets that seem to do the same thing but have a better UI. We are using the EC The...
Hello community! We are planning on using the new content experience widget. We are hearing from end users that they really don't like the look of it (specifically the gradient and the boxes). We can live with the boxes ,but outside of changing th...
I want the assignment group field in the modal to load only support groups where can i add the filter condition in the code here so that it shows only those. function onClick(g_form) { g_modal.showFields({ title: "Please provide all information for i...
We have a Schedule Job after 24 hours the state auto changes On Hold to In Progress, Schedule job works good but in the ticket updated my name instead of System, kindly help me. @Ankur Bawiskar
Hi All, I want to remove the activity tab available on the TO-dos Page , We only require details tab . Please suggest on how I can remove this . Please help and share your valuable suggestions.
Hi Everyone,We have a requirement that the reports shared to a group should be readable only and not editable, the groups to whom the report is shared should have access to share and create reports but not edit it. Currently the groups to whom the re...
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