Watchlist user unable to view opened for, assigned to and watch list on Standard Ticket Page - HR

[tomasfranco]

Our watch list users have access to the HR Case in the Portal but can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this information?

 

[Ankur Bawiskar]

@tomasfranco 

those are task related fields

may be they don't have access to those field data

Did you check if they can see in native?

Did you debug using Access analyzer which ACL is blocking?

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