Hi @mounika7675 ,
These two fields in HR Case Creation Configuration are used to tell HRSD where to look if you want the case creation experience to read priority from a configurable source, rather than hardcoding it. The Priority Table field identifies the table that stores the priority mapping or values, and the Priority Column field identifies which column in that table contains the actual priority to use. In the standard configuration, this is commonly tied to the HR case priority mapping setup.
These fields come into play when the case creation experience is configured to derive priority from a defined source rather than relying only on a default value. For example, if the configured priority table contains multiple fields and you change the Priority Column from priority to another field such as urgency, the system will use that selected column to set the case priority during creation
A practical use case is when an organization wants HR case priority to be driven through configuration instead of hardcoded logic. In that scenario, admins define the appropriate source table and column so that case creation can consistently apply the desired priority behavior. This is part of the broader HR Case Creation Configuration capability used to control how the HR case creation experience works for agents.
One important nuance: in standard HRSD behavior, the final priority seen on the case may also be influenced by HR client scripts and VIP/default priority logic, so these configuration fields should be reviewed along with the actual runtime priority logic in your instance
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Astik Thombare
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