What is your frequency for sending Customer Satisfaction Surveys?

[kristencarreiro]

Hello,

I'm new to this forum and many of the posts appear to be more technical in nature, but we are looking to do some benchmarking around the frequency and parameters (business rules?) other users have put in place for customer satisfaction surveys.

We are currently at once every 30 days if you haven't already received a survey. If you have, you will not get another within the 30 day window.

The original reasoning was because we have a lot of HR people that are submitting cases on the customer's behalf and don't want them to be bombarded with surveys if they are submitting multiples, but we think the frequency needs to increase now.

Anything you can share would help. Thanks!

[rammohanraomadd]

Hi Kristen,

You can send the survey for the n number of days and also you can send the survey to the respective user (for ex: caller field in incident form). Follow the below path:

Survey --> Administration --> Trigger Conditions

Regards,

Ram M

[Pardhu Guduru]

Hi  kristencarreiro,

In our current project we are using 90 days period .

regards,

Pardhu.