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02-26-2024 03:08 AM - edited 02-26-2024 03:09 AM
Seems ServiceNow will have additional approver license fee if we assign the approver_user role to the approver directly, but do not charge it if we assign the sn_hr_core.manager to the approver, actually sn_hr_core.manager include approver_user role, not sure what's the best practice to assign the approver role to approver if the client only has HRSD license?
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Human Resources Service Delivery
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02-27-2024 07:24 AM
That is my understanding from your question, but always get that answer from your ServiceNow rep as well. You can't come back to me that you now have to pay for something I said you didn't (or the other way around). If it was your SN rep, it may help.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-26-2024 05:56 AM
just clarified, if only approver_user assigned, it will calculate as business stakeholder license, but if assign another HR related role to the user, the user will calculate in HRSD license model.
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02-26-2024 05:57 AM
Many thanks for your message.
