Why do we get this error in service portal "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' "

[Yashaswini]

Hi,

Please can anyone suggest how to fix the error: "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' " in Service Portal.

Am getting this error while trying to submit an order guide in HR task page where HR task type is Submit an Order guide.

PFA.

Thanks in advance,

[Sajilal]

Please share the server side script code of your widget.

Thanks,

Saji

[Yashaswini]

Please find the server script of HRJ Task Submit Order Guide widget:

(function() {
if (input)
data.sys_id = input.sys_id;
else if (options && options.sys_id)
data.sys_id = options.sys_id;
else
data.sys_id = $sp.getParameter("sys_id");

if (options) {
if (options.native_mobile == 'true')
data.isNative = true;
else
data.isNative = false;
}

var hrtt = new hr_TaskTicket();
if (input && input.action === 'setTaskSkipped')
hrtt.setTaskSkipped(input.request);
if(input && input.action === 'postProcessing')
hrtt.scPostProcessing(data.sys_id, input.childCaseId);

data.task = hrtt.getTasks(data.sys_id);

if (!data.task.assigned_to_me) {
if (data.task.finished)
data.completed_by = data.task.assigned_to.name;
else {
if (gs.nil(data.task.assigned_to.userId))
data.caption = gs.getMessage("Task is unassigned");
else
data.caption = gs.getMessage("Task assigned to {0}", data.task.assigned_to.name.toString());
data.link_text = data.task.order_guide.name;
data.link = "?id=sc_cat_item&sys_id="+data.task.order_guide.id;
}
}
else
data.hrCatItemWidget = getWidget(data.task.order_guide.id);

data.scChild = {};
data.scChild.id = data.task.generated_id;
data.scChild.name = data.task.generated_name;
data.scChild.link = '/' + $sp.portalRecord.url_suffix + '?id=sc_request&table=' + data.task.generated_table + '&sys_id=' + data.scChild.id ;

function getWidget(cat_item) {
var p = {};
p.sys_id = cat_item;
p.hide_header = true;
p.hide_footer = true;
p.show_add_cart_button = true;
p.display_cart_on_right = 'false';
p.auto_redirect = 'false';
if(data.isNative)
p.native_mobile = 'true';

p.requested_for_id = data.task.subject_person.id;
p.requested_for_display = data.task.subject_person.name;

//var user=new GlideRecord('sys_user');
//user.addQuery('name',data.task.subject_person.name);
//user.query();
//if(user.next()){
//data.emp_id=user.getValue('employee_number');
//}

//var session = gs.getSession();
//session.putClientData('empID', data.emp_id);
//session.putClientData('fromHrTask', 'fromHrTask');

return $sp.getWidget("widget-sc-order-guide-v2", p);
}
})();

The commented lines are customized.

[Ankur Bawiskar]

Hi,

did you try adding debug statements

Regards
ankur

[Yashaswini]

Thanks