Worknotes should not be visible in Portal

[Casey4]

Our HR service portal is displaying work notes under My Requests, whenever an agent adds work note to a case, the portal starts displaying work notes under My Requests

We do not want these work notes to be visible under My Requests.

[Allen Andreas]

Hello,

Can you provide a screenshot example?

From my experience, only users who have appropriate access to see work notes, would see them on the portal.

Have you tested as an end-user to verify that they can see it?

If you're simply not wanting them to be visible at all...I believe you'd have to customize the widget to not show work notes.

Please mark reply as Helpful/Accept Solution, if applicable. Thanks!

[Naga Ravindra R]

Hi @Casey4 ,

create a new ACL of READ type on the worknotes field. Implement the same as per business usecase.

[saritha intoori]

How to customize the widget to not show work notes. can you please explain with screenshots?