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Resolved! Bulk close cases

Hello, We have a requirement to close bulk cases. These cases need to be updated to Closed Complete status without the user getting a notification about the case closing. Is this possible without scripting?

Juhi Yasmin by Tera Contributor
  • 1268 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to remove/disable list categories from hr agent workspace

Hi i have to disable some list categories in agent workspace as highlighted in yellow belowi have navigated to all workspaces->hr->and inactivating those but those are not removing from list categoriesplease help to resolve the issue @Dr Atul G- LNG ...

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sri vijaya by Tera Expert
  • 1205 Views
  • 4 replies
  • 0 helpfuls

Attachment note

Hi All, I have requirement to put a note in the section below on what are the file formats can be attached, file size limit , etc. Is it possible? or do you have any other suggestion where can I put the note.  Note : This record is open in digital pr...

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MattCoscos by Tera Contributor
  • 833 Views
  • 5 replies
  • 0 helpfuls