Hi There;I have a requirement to create HR Survey for Interactions ; but that should be triggered if there are no HR Cases created from the IMS. And we already have Survey done for the HR Cases. So, this IMS Survey to be sent when there are no HR Ca...
Hello Community! Our organization has implemented HRSD. I would like to facilitate a few Lunch n' Learns for our internal HR Partners to help them better understand the platform and share some tips and tools that will help them navigate the system an...
We are using SuccessFactors Spoke to pull employees data from SuccessFactors to ServiceNow.Action ''Employee Compensation Details'' has "Person External ID" as input parameter.Which means that we have a call to SuccessFactors for each and every activ...
Hi All, I have executed this below script in the Background scripts. var sysid = '2963551097ef1990968dfee3a253af1a'; var gr = new GlideRecord('sys_audit'); gr.addEncodedQuery('tablename=sn_hr_core_case_talent_management^fieldname=state^oldvalue=24...
We are looking to delete the HR Profile from our contracting staff so they do not count on our applications licenses.I am trying to determine what the negative side effects are if we do this, such as what parts of ServiceNow are dependent on the HR P...
Hi All, I have a requirement to add new glyph icon or image to the sub menu items of HR portal. I want to add the glyph icon to the service-now glyph database.So is it possible to add the new glyph to the service portal? Please find the attachment be...
Hi , I had a requirement to create a report to find out the users who haven't submitted the time sheet for that week/Friday. We have a time sheet to be submitted once in a week. That Timesheet contains many time cards. If we submit the timecard at mi...
I've been asked to report on who cancelled a case. We would like to see how many cases were cancelled by the Opened For person (self cancel). There is not a cancelled by option like we have for closed by or opened by or resolved by. Any suggestions...
I'm looking to create a report that shows groupings of the amount of time it takes agents to move a case from "Ready" to "Work in progress". Ex. Same day, 2-3 days, 4-5 days, >1 week. If there's a way to drill down into the same day ones like X hours...
Hello Everyone, I have a requirement where in one of the activity sets of the lifecycle event, there is a HR task and I need to attach one attachment here so that post the case creation, the attachment will be appeared in the HR task. Can anyone help...
HI All, We found an issue where the report on the dashboard is working as expected.We have created a report which is of type single score. The report displays "0" or some number on dashboard but when clicked it redirects to few records at backend whi...
Hi All, I have created the pdf document template sn_doc_template table when i am trying to add the template on HR service then i am able to view only HR templates not this pdf templates how can i add this template on HR service because HR templates a...
Hi All, We found an issue on portal when a approval is sent to a user to approve, the approval record(where the RITM number references to the record details when clicked) on the portal is not showing anything but displays record not found. Can someon...
Hi Team, We need to change " Accept Resolution" Text on To's tab in HR connect portal. I have checked related widgets but unable to get where I need to change.Please find the attachment for reference.Please can anyone help me on this. Thanks.
Hiwe have a requirement where if union code is not empty, the blue special handling banner should be displayed in cases, Here union code is HR profile field so i gave the condition like below: In HR cases the banner is displaying is fine but before ...
