Teams integration starting a conference call
I am trying to start a conference call from one of the incident records, but the alert in red says 'Failed to create a meeting'. Could you kindly provide any solution to this?
Forum Posts
Teams Integration
Hi all, I have set up ServiceNow app on Teams, and just wanted to know how to notify users with some changes on ServiceNow (e.g. assignment group, assigned to, or any other intentional notification). I want to realise this by using Chat on Teams not ...
Agent Assist "Show as Customer" in Agent Workspace not showing correct results
Our HR Support Center team requires the ability to have access to all content in Knowledge Articles and Blocks. It has come to our attention that when utilizing the Agent Assist "Search as Customer" in HR Agent Workspace, they are still seeing all co...
How to set the View Article button in Genius Result to display?
Hello,Does anyone know how to set the View Article button in Genius Result to display?Thank you very much.
is there a way to show HR Cases with variables data to non-HR users
As part of onboarding process there is a group of non-hr people would like to see the data related to specific HR Cases
Hide checklist on HR case
Hi There , With Washington release we have edit option for checklist on HR case any idea how to turn it off edit buttonThanks,Chaithra
Need Knowledge Base on the filter in Portal
HI Team, I am looking to have a filter with Knowledge Base as a filter. Similar to the attached screenshot. Please let me know how can that be achived. Thankyou
HR Agents unable to view employee documents of separated employees (Active false users)
Hello I have received a query from my customer stating that the HR agents are unable to view employee documents.On further investigation, I found that the agents are unable to view the employee documents of those employees who have been separated (Us...
Content Control in Content Experience
Hi,Please tell me about the features of Content Experience!I believe that Campaign Content in Content Experience controls execution through the Schedule of Content. However, when there is no Schedule Content, it doesn’t get displayed. Is it necessary...
What is ref_ac_columns and how to use it?
I have these requested for and Associate ID fields referring to the sys_user table in the catalog item form.I want these fields to be filled automatically bases on the logged in user using ref_ac_columns.Can someone tell me how to achieve it?
Resolved! HRSD INTERVIEW QUESTIONS
How can you open a new HR case?What are the different activities involved in an HR Case while investigating the Case?How can you escalate an HR Case?How can ServiceNow HRSD contribute to fostering a positive workplace culture?How does ServiceNow HRSD...
Resolved! How we can integrate ServiceNow with Workday.
Hi, How we can integrate ServiceNow with Workday. We can create Onboarding request in ServiceNow and it should create some tasks in Workday. ex - 1. Task1 - Workday team to create HR profile. 2. Task2 - Facilities team to assign desk or phone. ...
Resolved! Servicenow HR Application advantages over workday
I donot know if this a right place for this types of question or not..I want to know the advantaged or disadvantages of Servicenow HR application over workday
Resolved! Can I hide the submit button on a catalog item/record producer?
I would like to hide the Submit button on a catalog item when a variable has a certain response. I have a Yes/No variable that if answered Yes, will display additional variables and allow the user to submit their HR Case. However, if they answer No,...