Workspace view additional comments widget transfer HR case message

Tal5
Giga Guru

HI,

After transferring a case using the "transfer to a new case number" method, I expected to see the following message: "Case was transferred from HRCXXXXXXXXX." Unfortunately, this message does not appear in the additional comments widget. Could you please advise on how to resolve this issue?

Thank you in advance for your assistance.

Best regards,
Tal

 

0 REPLIES 0