Lifecycle event activity set triggering issue

[Sriraj V]

Hi Team,

In my lifecycle event, I have configured activity sets as follows:

• Activity Set 1 (Immediate Trigger)
• Activity Set 2 (Triggered after Activity Set 1 completes)
• Activity Set 3 (Combination of conditions and dependencies)

For Activity Set 3, I included both "other activity sets" and "conditions." However, it is being skipped even when the condition is satisfied. When I use just the activity set, it works, and it also works when I use just the conditions alone. However, it does not work when both are combined.

Therefore, I considered using the advanced option instead of the combination. The issue I'm facing now is that my script executes at the start of the case being triggered. Am I missing something here? Kindly help.

Thank you.

[Sriraj V]

@Sandeep Rajput / @michaelj_sherid , Hi Sandeep / Michael, Is it the expected behavior that advance script will evaluate once the parent case got triggered. 

[Sandeep Rajput]

@Sriraj V As far as I know the workflow responsible to launch the activity sets not only evaluates the conditions/script responsible associated with activity set at the time of case creation but also evaluates the conditions every 4 hours. You can confirm this statement from this article here https://www.servicenow.com/community/developer-blog/hrsd-lifecycle-events-evaluation-interval/ba-p/3...

Here is the associated KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1117350

[Seema Hegde]

Can you post screenshots of your Activity Set 3 condition?

[michaelj_sherid]

@Sriraj V We will need the additional information to understand what is happening in your execution of the 3rd Activity set. If you can detail as Seema requested, this will help.

Regards,

Mike