We launched ServiceNow for HR case management back in December, and the system was configured to not allow out of office automatic responses to come back into the case. We are now seeing this as an issue, and are told there is no solution. Is there a...
HI AllMy workday consultant created a calculated field on the Workday worker profile table and I want to be able to pull it into ServiceNow. Does anyone know how to configure in ServiceNow the HR Schema Mapping entry needed and if anything else is ...
We are beginning to use ServiceNow more for tracking of some leave of absence related things - compensation, return to work, etc. Our leaves are outsourced through a different vendor, but wondering if anyone has any insight or best practices on how t...
Hi Team,I created a few record prodcuers in the the original HR application and have recently moved to jakarta and ran the Scopped app migration tool. I wanted to know if the record producers would move to the new table structure? and if they stay in...
My company is going to be storing sensitive data as part HR Case information on its production environment. We don't intend to copy any of this data to our non production environments so we will set up a data exclude on the HR Case, Task and Profile ...
We are brand new to our Service Center being live and for this upcoming Open Enrollment period (as we are still utilizing paper applications) plan to create a case based off all paperwork submissions as a way to track and follow up with everyone that...
Hi,We have a related links "Add Task" on or HR Case form that allows us to create a task from within a case. There is a UI Action that controls this and I would like to copy some field values (short_description and description) from the case to the...
We went live with HR Service Management a few months back and set up an HR Service called "Benefits Enrollment". We have since decided that we want to break it out into three HR Services (Open Enrollment, Mid-Year Enrollment, & New Hire Enrollment). ...
Hi SN Community, I am developing with the new, scoped HR Service Management. The system property glide.entry.first.page.script is set to new SPEntryPage().getFirstPageURL(), as we would like non-roled users to be taken to the Service Portal upon logi...
When creating a new user how can I create an HR profile automatically?
Ive installed the HR application on my dev instance but I have found that only the System Admin account is able to see certain fields within the case management formFor example 'Opened for' and 'Assigned to'I assumed this must be role related so I ga...
Can I duplicate an HR case (only changing the 'Opened for' field) in the The Case Management menu ?
Anyone have any good examples of how they utilized the HR Services / fulfillment instruction in the HR Service Management? Ex: when did you use it, how did you use it. I'm new to this and trying to understand the best utilization.Thanks!
We have to configure SLA based on different timezones, so I guess for each and every timezone I have to create separate SLA.Please correct me.There is one more point we also have to configure Holiday calendar, so that SLA should not consider those ho...
I want to create the leave application for internal purpose as an exercise on ServiceNow. By using this Leave application people should able to send there leave request to their respective managers/Leads etc. Both ends should get automatic email noti...
