Hi all, I'm looking to set up activity sets in a lifecycle event to trigger on a specific date. As an example, we have staff in the organisation that will apply for promotion using a HR catalog item which will then trigger the lifecycle event. For ea...
Hello Friends, In Service Portal. While giving feedback for an KB Article. Helpful - No or Rating is 3 or less than in below feedback form, Details should be mandatory.
When we open an onboarding case, a new user account is created with the employee name entered. The user has the roles of sn_hr_sp.hrsp_new_hiresn_hr_core.hrsm_new_hire During onboarding, the account will be created in AD. Is there a way to ensure tha...
Here is a scenario that there is a New Hire Onboarding LE Record Producer when submitted, creates an HR Case. When Start date and end date is entered on the native UI of this HR case, then an event of meeting between HR person and that new joiner is ...
I have 3 update sets in an instance. I've moved them all to another, the final, instance. Now, I've commited the last one. When I checked the form in Agent Workspace I saw only half a form. I think it is because the rest of the form is in the other 2...
Hello Expertise, We have a reference field 'Opened for' and we are setting this field value as null when one other field's value (field name XYZ) is null using field script of transform map. before upgrade this was working fine but our instance is u...
We got user requirement - transfer HRIT case to other COE case like HR Talent Management Cases. How can I implement this request?
As you can see our requirement is to have Draw signature disable" type signature. Do any one know how to do this ?
Hey SN community! If I configure security policies for EDM and do not associate to a specific document type, does that mean it will apply to ALL document types? If i configure a security policy, and specify a document type it will ONLY apply to that ...
Hello, when I open attachment in a ticket - it opens in the same tab (so I no longer see ticket). Is there a configuration that allows me to set it as 'open in another' tab (highlighted in blue below)?
hi I am trying to create a report to show sla met cases from task_sla table. Is it possible to create report to show only the current status as there are several sla's will be trigerred for a particular case but how to create a report to showonly s...
hi guys, I am trying to create a database view for task_Sla table and sys_history_line table but it its not showing any records to display.
HI everyone, I am trying add description field in the service portal under my requests along with assigned to person and short description. Could anyone provide possible ways to achieve this..?
Hello. I am trying to set up the OotB Workday HR integration to have ServiceNow pull in HR Profiles from Workday. I have followed all of the instructions to set up the Connection Details, WS-Security Username Profile, SOAP Security Policy, etc. Si...
We use Content Publishing > Notification Content to send mass emails to our organization. There are times when the notification needs to be cancelled and the emails prevented from being sent. I could not find any documentation showing how to cance...
