50 Calgary enhancements I'd love to see in Calgary

[mattberan]

For those of you not on twitter, I've been tweeting out enhancements I'd like to see in Calgary. Here's the conclusive list. There are a few on here I didn't tweet, and a few that will still be tweeted through next week [spoilers]. Some of these are also just organizational suggestions like improving Hi, or sharing internal processes with customers.

The reason I made this list and share it, is that I love ServiceNow, I think it's a great platform. I really don't want to see the same mistakes other ITSM vendors make, and I want to help ServiceNow to keep improving.

1.Resizable columns
2.Global Tagging
3.Business Service Map extendable to all tables
4.List header stays at the top of the page regardless of scroll
5.Copy/Paste into WYSIWYG fields with in-line images
6.Copy/Paste from ALL tables and lists, to ALL tables and lists
7.Printable/Exportable Business Service Map.
8.Printable or exportable table schema map
9.Push-button copy of fields from extended tables to parents.
10.Global System Property for Google Analytics.
11.Standardized reporting for shared SNC customer reporting and benchmarks
12.Create and track HI tickets within and without your internal instance.
13.Share problems and kb articles via a standard platform and community.
14.An updated ServiceRequest application.
15.Show multiple reports on one render easier.
16.Export to Microsoft Project
17.Copy/Paste to/from Slushbucket.
18.Platform as a Service at a platform price
19.Customer support that is unparalleled.
20.Native iOS application.
21.Native android app.
22.Native OSX app
23.Native windows application.
24.Mobile admin capabilities.
25.Better UI for all users.
26.More logical CMS system - more like wordpress.
27.Updated Altiris plugin integration.
28.Updated HP BSM integration.
29.Project ideation application - users can vote on. projects/enhancements
30.Publish stats on how many customers use which plugins
31.Use your own professional services.
32.Publish your processes.
33.Publish your architecture.
34.Make your processes, architecture and operations details available in a knowledge base for customers and partners.
35.Workflow editor with lines that are placable
36.A local instance for customers and partners.
37.BarCode/QR scanner integration with hardware partner and/or mobile app
38.Cache-able data for offline use (beyond reporting, ODBC, export).
39.OOB export sets.
40.XACML integration.
41.Knowledge Upload tools for common KB import types (word, pdf, xml, html).
42.An upload area where buckets of Docs or HTML can live segregated from the instance data.
43.Support for indexing .docx, .xlsx…. etc.
44.Workflow support for Service Catalog Items - requesting new ones, managing current, lifecycle.
45.Moving data from environment to environment in a special update set (not data source).
46.Support for importing .docx, .xlsx…. etc.
47.Record references (PermaLinks) that never change (non URL, based on SYS_ID)
48.Service Catalog items OOB that manage the assignment groups structure and details automatically
49.Service Catalog items OOB that manage the Service Catalog items #50TweetsOfCagary
50.Drag-and-Drop zones on edge for managing queues, reassignment, escalation and comparison
51.Aggregation within reporting needs to have more fields - dot-walking to responses from task survey
52.Better icons and images throughout, and a better way of selecting/sorting/searching them.