Export a Homepage (UI Action and Processor)

Ever wanted to move a homepage from one instance to another? A homepage consists of several parts across three tables, and simply putting update_synch on the tables won't really cut it.A colleague nee...

Snappcast - Episode 12 - #Know12 day two review

More people, more talking, longer episode, fantastic audio podcast, wrapping day two.Download or stream via dropbox:https://www.dropbox.com/s/c5wqvnkcxso502a/SnappCast%20Episode%2012.mp3Let me know if...

Vote for the winner of the ServiceNow Knowledge12 Innovation of the Year award

The ServiceNow platform has been a hot topic today at Knowledge12 starting with Fred Luddy creating a flight-tracking app in about six minutes from the keynote stage. To quote Fred, "The ServiceNow pl...

Transformation of Professional Services

I started my ServiceNow career soon after the first annual User Conference in 2007. Back when the entire conference could fit into the Western Metal Supply suite for a Padres game. My first role with ...

Snappcast - Episode 11 - #Know12 day one review

We rounded up all the people we could find and locked them in a room to review content from day one and what's coming day two.Download or stream via dropbox: https://www.dropbox.com/s/sgpyprz2igc08d4/...

How to Create a UI Action to Show a Task Workflow Timeline

Having a blast from Knowledge 12 this week! It's been fun this year being able to relax a little bit more and take some more time to talk with people. I look forward to meeting more of you over the ne...

#know12 Twitter buzz for day 1

Check out the Twitter buzz for day 1 of #know12.First of all - the Twitter search API isn't letting me pull back tweets based on volume so we only have a subset of the tweets sent today.Lesson 1 - 2,0...

The buzz at #know12. Who's talking?

New Orleans is buzzing this week. Not just the live music in the bars on Bourbon Street. Or the expansive riverfront of the Mississippi*. Or the amazing cars dotted around the city that makes the whol...

Mandatory Knowledge Search Before Ticket Creation

Greetings from Knowledge12 in New Orleans! I'll be here all week with CrossFuze Solutions so if you're here and see me, please introduce yourself. I'm looking forward to putting a face to all of the n...

A good lookin group of pre-conf trainers!

How many of our esteemed trainers can you identify?

Knowledge12 Pre-Conference Training has begun!

Pre-conference training kicked off today in New Orleans at our annual users event. Some facts from our first day:- Over 450 students registered and attended- 16 classrooms- 6 different courses offered...

CrossFuze / SNCGuru at Knowledge12!

Excited to head to Knowledge12! I'll be there with Jacob Andersen representing CrossFuze solutions and SNCGuru. We would love to meet with any customers to talk about your project and how we might be ...

D'oh! Updated the Comments instead of the Work Notes

It was bound to happen sooner or later... you are diligently updating your Incident, you hit Submit and then realise you were writing in the Comments field rather than the WorknotesD'ohComments are vi...

Database Views, Left Joins, and Filters (video)

A customer came to me with a rather interesting request. At first it appeared as a simple database view, but they wanted a few extras thrown in that provided me with a learning opportunity I just had ...

Sending Record Attachments to Third Party Services via SOAP

I have had a few people ask me lately how to send record attachments within ServiceNow to other third party services in an integration. My answer has always been descriptive, but I have never really p...

Formation "System Admin ServiceNow" - 4 juin 2012

Date4 juin 2012 - 6 juin 2012Durée3 joursLieuParisLangueFrançaisInscriptionImakumo.fr[img=400x270]http://community.service-now.com/files/salle-de-reunion2.jpg[/img]La formation "System Admin ServiceNo...

A ServiceNow implementation of the Known Error Database

A few weeks ago I blogged over at The ITSM Review on 7 Benefits of Using a Known Error Database (KEDB). I was wondering — do you have a Known Error Database? And are you getting the maximum value out ...

I'm tired of ReST Part II - The REST Plugin

Attached is the REST Plugin I promised early this morning. I have not implemented the DELETE and PUT functionality yet, but GET and POST work. This is a v1.0 release, so before the hate mail starts co...

I'm tired of ReST

OK,I wasn't really tired tonight, so I stayed up and wrote a plugin that does outbound ReST calls. I modeled this outbound ReST functionality after what our development teams did for outbound SOAP mes...

What If Chuck Norris Worked as a ServiceNow Admin?

I'm currently on a "Chuck Norris" kick and couldn't stop wondering...what if Chuck Norris worked as a ServiceNow admin? Here are just a few examples of how awesome he'd be:1. If you needed something c...