Showing a Schema Map From a List View

NOTE: There's a newer version of this tool"Show Schema Map" ToolsYou should take a look at it instead of continuing on with this outdated post. Mark Stanger has a great article over on the ServiceNowG...

HTML-formatted Email Client Message Text

The ServiceNow email client is a great way to allow technicians to send ad-hoc email notifications from within ticket and other forms. One common request I've seen for the email client is to allow the...

Knowledge13 PreCon Training is now open - new courses lined up (psst, can you say App Dev?)

What do Application Development, Automation, and Domain Separation have in common? They are all NEW courses that we plan to launch at K13. Check out all the outlines here (please note we're splitting ...

ServiceNow: Taking a Pass on PaaS to Focus on What Enterprises REALLY Want and Need

Technology industry analysts, journalists, and vendors have spent a lot of time and effort trying to map out the market for platform-as-a-service (PaaS) solutions, with decidedly mixed results. Howeve...

ServiceNow development methodology presentation to QMUL

Yesterday I had the opportunity to present to Computer Science students at Queen Marys University in London.For the past few years we've taken under-graduates from Queen Marys on year long placements ...

Custom CSS style sheets in non-CMS pages

One of my favorite things about doing ServiceNow work at Crossfuze is the opportunity to collaborate with our customers to come up with unique ways to solve problems. I'm usually brought in to train a...

PowerShell Probe Script Utility

This was created based on Chris Maloy's Command Line Probe Script Utility Blog (http://community.servicenow.com/blog/christophermaloy/command-line-probe-script-include)I modified this to send PowerShe...

Runbook Automation - RBA - Setting the AccountExpires Date field in AD

In an Active Directory RBA integration, when setting the user data for the AccountExpires attribute you will need to convert your date into a Windows File Time format. If you try and set your date att...

ServiceNow Masters Seminar Series

Join ServiceNowGuru experts Mark Stanger and Jacob Andersen for the first installment in the Masters Seminar series. In this 30-minute webinar, you'll learn about additions to the ServiceNow Models an...

Showing Requested Item Attachments on the Catalog Task Form

NOTE: I've written two newer posts that may be of interest:TNT: "Related Attachments" Related ListTNT: Improving the Attachments List ViewYou may want to read them instead of continuing on with this o...

Expanding the Stage Field by Default on the Order Status Page

I was curious about a question someone asked on the Community about auto-expanding the stage field on the Order Status page for Service Catalog Requests, so I did a little digging and came up with a p...

Snappcast - Episode 18 debugging

Guy joins us for a debugging session, great performance and troubleshooting tips in here.Subscribe on iTunes:http://itunes.apple.com/us/podcast/snappcast/id538839587(click "Read more" or the post titl...

Tracking user behaviour with Cohort Analytics

After a break from blogging here on the ServiceNow community I wanted to post about some really cool work we've done recently.As part of our internal systems revamp we've been taking a fresh look at K...

How To Use Subscription Notifications To Send Email And SMS Messages

I had a customer want to set up a notification that users could subscribe to. They wanted the notifications to be email and SMS. I could not find any real good step by step explanation on how to do th...

A different take on Request Management

A quick update for those of you that were interested in our Work Request Management application.We decided that an additional application was needed to enabled us to reduce the complexity around handl...

ServiceNow Admin training for Australia, New Zealand, and SE Asia (Dec 11-13).

Just a quick announcement to let the community know that we are now offering our 3 day System Admin training for APAC (East Australian timezone) in virtual classrooms over Adobe Connect. Course schedu...

#23TweetsOfOctober - The Full Story

In 2012 we have already seen #50TweetsOfBerlin from @j_roberts and #50TweetOfCalgary from @mattberan both of which inspired me to share some of the cool things we have used the ServiceNow platform for...

My First Blog Post

Hello there!Firstly I feel somewhat honoured to have been invited to have my own blog page here in the community. I say this as I am neither a ServiceNow employee or a partner, but in fact a customer ...

Collapse Navigation and Header Frames via Script

Every once in a while I come across some script functions that might be useful given the right requirement. This article is one of those cases. In the post below I'll show you how you can leverage som...

Load and Flatten Remote WSDLs via MID Server

Ever struggle getting a SOAP WSDL from behind a firewall for an integration?I recently created an update set will allow you to load remote WSDL's, flatten them, and generate SOAP Message Functions all...