I went to #SDITS12

Yesterday I went to the Servicedesk and IT Show in Earls Court London.ServiceNow were of course front and centre on the show floor and the staff and partners manning the stand looked absolutely swampe...

Do not call GlideRecord initialize() and then update()

I ran into an issue today where a customer was querying for an incident GlideRecord and doing an update. This is pretty common and pretty normal. We do it all the time. Their behavior was not common a...

K12 PreCon training is nearly full - are you in?

Wow - the PreConference training at K12 is nearly full, but there are some seats just waiting for you! Over 30% of attendees will come to advance their skills ahead of the conference to fully maximize...

Improving team performance with Coaching Loops

Practice makes perfect.... Coaching makes perfection quickerWe work in an industry obsessed with metrics and performance. Strange then that we don't currently have a standardised process for measuring...

415 Unsupported Media Type errors and fun consuming .NET web services within Service Now

I am going to go out on a limb here and say 99 percent of all the people on this forum will not read this blog. I am going to protect my pride by admitting that this error is very specific, and for th...

Are you getting the most out of your Known Error Database?

Over at The ITSM Review I've been talking about the Known Error Database in the context of both Problem and Incident Management.The Known Error Database is a repository of information that describes a...

Easier emails

Ever wondered why, to send a simple email notification, you need 1) a Business Rule to generate an event, 2) an Event Registry entry for said event, and 3) an Email Notification record to react to the...

Copying images (db_image) from one instance to another - how to make it not so hard.

OK, this is just a quick blog post on something that actually had me stuck for a while this week. I am almost embarrassed to mention this, but I will anyway. I tried to copy images from one production...

Glide List Differ

Last week I needed a way to take two lists of comma separated values and determine what the differences were. A customer was looking for a way to do approvals based on values added or removed from a p...

Omnigraffle Stencil for ServiceNow mockups

If you've worked with the ServiceNow platform for more than 15 minutes you already know how easy it is to create new tables and define form/list layouts. It's almost as fast to build an application an...

Announcing CrossFuze Solutions!

ServiceNow Guru is proud to announce the launch of CrossFuze Solutions, a completely new Professional Services organization dedicated to ServiceNow consulting, implementation, and integration.The foun...

Using setParameter, setStringParameter, setXMLParameter when using a SOAPMessage to consume a web service in SNC.

OK, I have noticed recently a lot of folks getting tripped up on sending outbound SOAP messages, particularly in the Business Rules (BR) and other scripts they are writing to post successfully an outb...

Trigger Workflow Events

Once upon a time I found a workflow activity called Waitfor WF Event and I thought, "Great, now I can have my workflow pause and if someone clicks a UI action, or a business rule meets certain conditi...

Incidents from the Live Feed? Heretics and selachophobes are at it again.

Last month I decided to embark on a challenge of seeing how the Service-Now Live Feed could go beyond just a social IT tool and really integrate into IT Service Management. This is actually something ...

ServiceNow Knowledge12 - the only ITSM conference for selachophobes and hoarders

So we have this little get together in New Orleans in May. It will be my fourth Knowledge conference and I have my fingers crossed that the alumni will get a ServiceNow-branded pen or water bottle for...

Improving your ITSM system in a release driven way [Part 4]

Continuing with my series on using Scrum methodology to improve your ITSM system.Last time we covered some of the key roles that we need to identify to get started with our improvements as well as som...

How to Create an 'Add Me' UI macro for User and Group Fields

This post comes in response to a question I saw this morning on the ServiceNow forum. The request was to be able to create 'Add me' icons for user and group fields that would act the same way as the '...

XML Fields - Deferred Record Updates

XML fields are a great way to save form content and apply it later. You may already be familiar with this concept from the Propose Changes functionality. If you haven't used this, here's a quick refre...

My WMI probes are rejected!

Hello Discovery gurus, noobs, and "Yodas".When your WMI probes are not getting through, what do you do?1. Check firewalls and "endpoint security" software2. Double and triple-check your Credentials3. ...

ImaKumo et Bomgar le 5 avril aux assises ITIL du CRIP.

ImaKumo et Bomgar le 5 avril aux assises ITIL du CRIP. Venez nombreux découvrir la solution PMAD sécurisée http://bit.ly/yWwax3 intégrable avec ServiceNow bien sûr !!