Order guides calling order guides

I did this video as a quick explanation of how order guides calling order guides is possible - and why it isn't recommended. Let me know if you have questions or have suggestions on work-arounds!

Service-now Processors and Platform Development

Have you ever wondered what happens with the system when you hit a URL similar to this in the browser?https://demo.service-now.com/incident.do?CSVThis is a processor doing this work for you.I co-prese...

ServiceNow Training team wins prestigious award

I'm really proud to announce the training team has won a leading industry award from our peers. CEdMA (Computer Education Managers Association) is the premier organization for training executives repr...

Final stats from Knowledge12 Pre-Conference training

Hi everyone - I've attached some stats from the two days of training that we ran in New Orleans last week at Knowledge12. I want to express deep thanks to all those that attended, the instructors, and...

How to Refresh the Left Navigation Pane via Script

Here's a quick scripting tip for today. Have you ever needed to refresh the left navigation menu in response to some script action? I don't think this requirement comes up often, but I just had somebo...

Understanding the SAML 2.0 Logs

The documentation for ServiceNow's SAML setup is the best that it has ever been. More and more customers are able to set up SAML correctly without having to engage outside help. That being said, what ...

Scripting the JDBCProbe

There is a lesser known JDBC integration interface to ServiceNow than is generally published to the outside world, but it can make JDBC integrations go much smoother that traditionally supported in th...

How to Disable or Restrict the JavaScript Executor

Welcome to my first blog post! I recently presented a lab called "JavaScripting Techniques in ServiceNow" at the Knowledge 12 conference. In both sessions, the attendees asked excellent questions, mad...

Pre Conference Training - outstanding results, 37% = perfect 10

219 surveys out of 450 attendees from #know12 PreCon training - > 37% are a perfect 10 ! > 16 classrooms, 6 new or newly revised courses. 35 instructors. wow. > 91% rated 8 or higher. Thank you! Don't...

Increasing process performance using feedback loops

On Tuesday I presented Coaching Loops in ServiceNow at Knowledge12.It was an interesting experience and I was pleased with the feedback from the attendees. You can see the Twitter reaction on Storify ...

Export a Homepage (UI Action and Processor)

Ever wanted to move a homepage from one instance to another? A homepage consists of several parts across three tables, and simply putting update_synch on the tables won't really cut it.A colleague nee...

Snappcast - Episode 12 - #Know12 day two review

More people, more talking, longer episode, fantastic audio podcast, wrapping day two.Download or stream via dropbox:https://www.dropbox.com/s/c5wqvnkcxso502a/SnappCast%20Episode%2012.mp3Let me know if...

Vote for the winner of the ServiceNow Knowledge12 Innovation of the Year award

The ServiceNow platform has been a hot topic today at Knowledge12 starting with Fred Luddy creating a flight-tracking app in about six minutes from the keynote stage. To quote Fred, "The ServiceNow pl...

Transformation of Professional Services

I started my ServiceNow career soon after the first annual User Conference in 2007. Back when the entire conference could fit into the Western Metal Supply suite for a Padres game. My first role with ...

Snappcast - Episode 11 - #Know12 day one review

We rounded up all the people we could find and locked them in a room to review content from day one and what's coming day two.Download or stream via dropbox: https://www.dropbox.com/s/sgpyprz2igc08d4/...

How to Create a UI Action to Show a Task Workflow Timeline

Having a blast from Knowledge 12 this week! It's been fun this year being able to relax a little bit more and take some more time to talk with people. I look forward to meeting more of you over the ne...

#know12 Twitter buzz for day 1

Check out the Twitter buzz for day 1 of #know12.First of all - the Twitter search API isn't letting me pull back tweets based on volume so we only have a subset of the tweets sent today.Lesson 1 - 2,0...

The buzz at #know12. Who's talking?

New Orleans is buzzing this week. Not just the live music in the bars on Bourbon Street. Or the expansive riverfront of the Mississippi*. Or the amazing cars dotted around the city that makes the whol...

Mandatory Knowledge Search Before Ticket Creation

Greetings from Knowledge12 in New Orleans! I'll be here all week with CrossFuze Solutions so if you're here and see me, please introduce yourself. I'm looking forward to putting a face to all of the n...

A good lookin group of pre-conf trainers!

How many of our esteemed trainers can you identify?