Off Topic: Miki the Wonder Dog...

My wife (Debbie) competes in dog agility with one of our field spaniels, Miki. To anyone who knows about the sport and the breed, that's a bit like saying she's taken up automobile racing — with a Joh...

Conférence Knowledge11 Europe, 6 - 8 décembre 2011, par ImaKumo

Une partie du succès de ServiceNow trouve son origine dans l'énorme communauté de clients et partenaires qui orientent la philosophie de ServiceNow et occupent un rôle important dans le développement ...

Jelly: A Tale of Two Phases...

Long post today, folks, on a topic that confuses many. We begin with a story:Not so very long ago, in a government bureaucracy that was part of a state famous for its ineffective and infuriating burea...

Jelly: Evaluate - the Rest of the Story...

I warned you yesterday that I'd have more to say about the evaluate tag, and today I'm here to deliver on that threatpromise.Isaac doesn't look exactly thrilled at that prospect. But he should be!The ...

Great Script for URI parms

I've been needing to evaluate URI paramaters in areas of the application where the RP object hasn't been available. With a pointer from Tyler Jones I found a great script on stackoverflow.Here is what...

Getting Closer to CMS Best Practice

Best practice comes with experience and learning from both success and failures. This page in the WIKI is my attempt to summarize what you should expect when going into a CMS project, and is the first...

Jelly: It's Not Just Preserved Fruit...

Yesterday I introduced the evaluate tag, but didn't really say much about it. This post (and one or two more) we're going to spend some time understanding just what the heck that tag does. My young fr...

Sneaking ITIL into the business

I interviewed with The ITSM Reviews "Chief cook and bottle washer" Martin Thompson about my experiences before joining ServiceNow.As I said in my first blog post on the ServiceNow community I came fro...

Jelly: Over and Over Again...

Sometimes you need to be a little obsessive-compulsive in your HTML rendering, such as when you want to make a list of something. You need to do the same thing, over and over again — you need repetiti...

RE: ITIL is dead. Long live ITIL.

Just came across a new ITIL blog - itsmsavvy.blogspot.com. Martin, the author is Marketing Manager for Axios Systems, another SaaS ITSM vendor.In his post "ITIL is dead. Long live ITIL" Martin talks a...

Jelly: Conditional Love...

The ServiceNow platform renders HTML based on data it retrieves from its database. Often we want to make decisions about what HTML to render based on that database information. The Jelly tags (its sta...

KPI: Kicking Poor ITILGirl

Poor ITILGirl...Take ownership of colleague's old incidents, get blamed in stats for not resolving them on time. AWESOME.Hmph, an exercise in unfairness... of course if her manager managed to interpre...

Dot-walking a Runbook activity result payload - part 2 : Run Powershell wrinkles

In my last post, I showed how Runbook will automatically convert a valid XML payload into a Javascript object that you can use in your sensor script. Its a nice feature, but the post was a bit abstrac...

Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

Yesterday I sort of glossed over a couple of things that appeared in our simple Jelly template sample: Test What I skipped were the two things that look like an expression surrounded by dollar sign...

Dot-walking a Runbook activity result payload

It seems that most of the time I'm writing Runbooks, I'm focused on doing something to my target systems. The output of something tends to not be very interesting. For the most part, all I care about ...

How to Attach an event listener to a related list button

Recently a colleague asked me for assistance with a customer request. The requirement was to pop up an information or alert message when a user clicked the 'Edit' button on the 'Affected CIs' related ...

Jelly: Basics, on the Way to Jelly Ninja-hood...

Now that you have some idea what Jelly actually is, it's time for us to stick a toe into the Jelly jar. Yesterday I showed you this simple little Jelly template: Test Today I'm going to tell you wh...

Helpful Text on Forms using UI Macros

Periodically, a customer will ask for some "helpful text" placed on a form. While I'm sure you're familiar with the simplicity of creating and arranging fields on a form, it's also pretty easy to add ...

Jelly: Deep Dive Series...

A few weeks ago, a friend and colleague asked me to do a series of posts on Jelly, because he knew that many people found it quite mystifying — not only how to use it, but even simply what it was.The ...

What the Devil???

Several times in various posts on this blog, I've mentioned some differences between JavaScript primitive values and their corresponding objects. The other day one of my readers asked me to elaborate ...