CrossFuze / SNCGuru at Knowledge12!

Excited to head to Knowledge12! I'll be there with Jacob Andersen representing CrossFuze solutions and SNCGuru. We would love to meet with any customers to talk about your project and how we might be ...

D'oh! Updated the Comments instead of the Work Notes

It was bound to happen sooner or later... you are diligently updating your Incident, you hit Submit and then realise you were writing in the Comments field rather than the WorknotesD'ohComments are vi...

Database Views, Left Joins, and Filters (video)

A customer came to me with a rather interesting request. At first it appeared as a simple database view, but they wanted a few extras thrown in that provided me with a learning opportunity I just had ...

Sending Record Attachments to Third Party Services via SOAP

I have had a few people ask me lately how to send record attachments within ServiceNow to other third party services in an integration. My answer has always been descriptive, but I have never really p...

Formation "System Admin ServiceNow" - 4 juin 2012

Date4 juin 2012 - 6 juin 2012Durée3 joursLieuParisLangueFrançaisInscriptionImakumo.fr[img=400x270]http://community.service-now.com/files/salle-de-reunion2.jpg[/img]La formation "System Admin ServiceNo...

A ServiceNow implementation of the Known Error Database

A few weeks ago I blogged over at The ITSM Review on 7 Benefits of Using a Known Error Database (KEDB). I was wondering — do you have a Known Error Database? And are you getting the maximum value out ...

I'm tired of ReST Part II - The REST Plugin

Attached is the REST Plugin I promised early this morning. I have not implemented the DELETE and PUT functionality yet, but GET and POST work. This is a v1.0 release, so before the hate mail starts co...

I'm tired of ReST

OK,I wasn't really tired tonight, so I stayed up and wrote a plugin that does outbound ReST calls. I modeled this outbound ReST functionality after what our development teams did for outbound SOAP mes...

What If Chuck Norris Worked as a ServiceNow Admin?

I'm currently on a "Chuck Norris" kick and couldn't stop wondering...what if Chuck Norris worked as a ServiceNow admin? Here are just a few examples of how awesome he'd be:1. If you needed something c...

I went to #SDITS12

Yesterday I went to the Servicedesk and IT Show in Earls Court London.ServiceNow were of course front and centre on the show floor and the staff and partners manning the stand looked absolutely swampe...

Do not call GlideRecord initialize() and then update()

I ran into an issue today where a customer was querying for an incident GlideRecord and doing an update. This is pretty common and pretty normal. We do it all the time. Their behavior was not common a...

K12 PreCon training is nearly full - are you in?

Wow - the PreConference training at K12 is nearly full, but there are some seats just waiting for you! Over 30% of attendees will come to advance their skills ahead of the conference to fully maximize...

Improving team performance with Coaching Loops

Practice makes perfect.... Coaching makes perfection quickerWe work in an industry obsessed with metrics and performance. Strange then that we don't currently have a standardised process for measuring...

415 Unsupported Media Type errors and fun consuming .NET web services within Service Now

I am going to go out on a limb here and say 99 percent of all the people on this forum will not read this blog. I am going to protect my pride by admitting that this error is very specific, and for th...

Are you getting the most out of your Known Error Database?

Over at The ITSM Review I've been talking about the Known Error Database in the context of both Problem and Incident Management.The Known Error Database is a repository of information that describes a...

Easier emails

Ever wondered why, to send a simple email notification, you need 1) a Business Rule to generate an event, 2) an Event Registry entry for said event, and 3) an Email Notification record to react to the...

Copying images (db_image) from one instance to another - how to make it not so hard.

OK, this is just a quick blog post on something that actually had me stuck for a while this week. I am almost embarrassed to mention this, but I will anyway. I tried to copy images from one production...

Glide List Differ

Last week I needed a way to take two lists of comma separated values and determine what the differences were. A customer was looking for a way to do approvals based on values added or removed from a p...

Omnigraffle Stencil for ServiceNow mockups

If you've worked with the ServiceNow platform for more than 15 minutes you already know how easy it is to create new tables and define form/list layouts. It's almost as fast to build an application an...

Announcing CrossFuze Solutions!

ServiceNow Guru is proud to announce the launch of CrossFuze Solutions, a completely new Professional Services organization dedicated to ServiceNow consulting, implementation, and integration.The foun...