Announcing CrossFuze Solutions!

ServiceNow Guru is proud to announce the launch of CrossFuze Solutions, a completely new Professional Services organization dedicated to ServiceNow consulting, implementation, and integration.The foun...

Using setParameter, setStringParameter, setXMLParameter when using a SOAPMessage to consume a web service in SNC.

OK, I have noticed recently a lot of folks getting tripped up on sending outbound SOAP messages, particularly in the Business Rules (BR) and other scripts they are writing to post successfully an outb...

Trigger Workflow Events

Once upon a time I found a workflow activity called Waitfor WF Event and I thought, "Great, now I can have my workflow pause and if someone clicks a UI action, or a business rule meets certain conditi...

Incidents from the Live Feed? Heretics and selachophobes are at it again.

Last month I decided to embark on a challenge of seeing how the Service-Now Live Feed could go beyond just a social IT tool and really integrate into IT Service Management. This is actually something ...

ServiceNow Knowledge12 - the only ITSM conference for selachophobes and hoarders

So we have this little get together in New Orleans in May. It will be my fourth Knowledge conference and I have my fingers crossed that the alumni will get a ServiceNow-branded pen or water bottle for...

Improving your ITSM system in a release driven way [Part 4]

Continuing with my series on using Scrum methodology to improve your ITSM system.Last time we covered some of the key roles that we need to identify to get started with our improvements as well as som...

How to Create an 'Add Me' UI macro for User and Group Fields

This post comes in response to a question I saw this morning on the ServiceNow forum. The request was to be able to create 'Add me' icons for user and group fields that would act the same way as the '...

XML Fields - Deferred Record Updates

XML fields are a great way to save form content and apply it later. You may already be familiar with this concept from the Propose Changes functionality. If you haven't used this, here's a quick refre...

My WMI probes are rejected!

Hello Discovery gurus, noobs, and "Yodas".When your WMI probes are not getting through, what do you do?1. Check firewalls and "endpoint security" software2. Double and triple-check your Credentials3. ...

ImaKumo et Bomgar le 5 avril aux assises ITIL du CRIP.

ImaKumo et Bomgar le 5 avril aux assises ITIL du CRIP. Venez nombreux découvrir la solution PMAD sécurisée http://bit.ly/yWwax3 intégrable avec ServiceNow bien sûr !!

ServiceNow/SCCM Integration Plugin Demo

Within the past year, ServiceNow released a new version of their Microsoft SCCM integration plugin. There are now two existing version available for ServiceNow customers. I created the following demo ...

Reading through the 7th Annual ITSM industry survey

Yesterday Consulting Portal and IT Optimizer released the 7th Annual ITSM Industry survey.Interesting reading and I wanted to share my thoughts...Geographical split of respondantsIt seems that the sur...

SAML 2.0 Configuration — Oracle OIF with ServiceNow

Last week I worked with Principle Sales Consultant, and all around Oracle Guru, Warren Strange, author of "Strange Brew". Together we took a couple of hours to set up a SAML 2.0 setup between a Servic...

Managing Glide Lists

A colleague of mine recently asked for some assistance in managing Glide List (glide_list) fields. I had written some scripts that were fairly task specific so I rewrote them as generic as possible an...

Thoughts on Gamification at Omnicare

I just listened to the Gamification of the Service Desk webinar presented by Kim Liston, Michael Slabodnick and Tim Deniston from Omnicare.It's a story that I followed on Twitter through Michael and I...

Application to Import Remedy Knowledge Articles

I recently helped a customer start the process of importing their Remedy Knowledge records into ServiceNow for a one-time bulk upload process.I was able to create a generic integration to import Remed...

ITSM Social : au-delí  des processus (en Français)

ITSM Social : au-delí des processusDans le monde traditionnel de l'ITSM, la plupart des applications « ITIL » historiques sont encore conçues sur des architectures client-serveur âgées de 20 ans. Or n...

An admin can add Domain separation to a table

If you are an admin, you can add Domain separation to a custom or out-of-box table that isn't currently separated. Just create a new field in that table, when personalizing the list or form for that t...

Large Teams (Part 3 of 3) - Naming Standards and Overrides

In part 1 and part 2 of my series on large teams, I talked a lot about scripting. There's one more item to cover on scripting and a couple other items to make you work easier in the months and years t...

Handling VIP support within Incident Management

Over at The ITSM Review I blogged about handling VIP Support.One of the outcomes of IT Service Management is the regulation, consistency and predictability in the delivery of services.I remember worki...