I had a customer ask me this morning if it was possible to change the number prefix for records in the Change Request table. Specifically, they wanted to change the prefix from the default 'CHG' to 'R...
Hi everyone - as we look forward to the big party in New Orleans, I wanted to provide an updated roadmap for our training offerings. As we launched our Scripting class at K11, it seems only fitting to...
Hey, it almost slipped right by me. Did you know that the training team at ServiceNow is ONE year old?! We've come a long way in the last twelve months, and now have a fantastic team of curriculum dev...
I read an interesting article at The SNC Blog about how to build a Incident Management state modelIt's a nice article, and having done a lot of work on this recently I thought I could contribute to th...
I don't know about you, but one of the most troublesome issues I have with JavaScript is manipulating time related variables. It seems that time zones are either applied when I don't want them, or not...
There are some shortcuts in GlideRecord that aren't commonly used, but can save you a few keystrokes if you write a lot of scripts. Here's an example that uses four of them.var gr = new GlideRecord("i...
Throughout this series, I've been using UI Pages as my examples — but to this point I haven't mentioned one of the main purposes that people want UI Pages: the ability to interact with a user. So toda...
Nous avons été sélectionnés avec soin et sommes maintenant reconnus comme partenaire de formation agréé par ServiceNow.Nous suivons un programme rigoureux de formations pour les deux cours au programm...
One of the most enjoyable experiences since joining ServiceNow has been interacting with the community of customers, partners and colleagues. There really is a strong sense of following on both this w...
As I'm sure you'll agree, every software company worth anything at all will eat it's own dog food. (Actually, in my ServiceNow induction the lovely Karen Chalfont told us "being English we much prefer...
I was thinking we should get the virtual user group going again? Let me know if you agree.[edit]The virtual user group is what we make it. You want to do video chats about it and ask questions to the ...
Somewhere there may be a programmer who always writes programs that work correctly on the first try. Many non-programmers I know are convinced that every progammer other than me is like that! But I've...
There's another aspect of Jelly that can easily confuse just about anybody. I've deliberately avoided showing it to this point, because I wanted you to have a solid understanding of the Jelly evaluate...
I had a colleague come to me recently for help on a client issue. The customer wanted two things; the first was to set up the capability to warn users when they were navigating away from a modified fo...
Now that you're expert on Jelly's two phases, and the differences between Jelly and JavaScript variables, you're probably thinking "Hey, my Jelly education is done! Where's my diploma?"Well, not so fa...
Glenn O'Donnell asks a question on the Forrester discussion boardShould you abolish your Change Advisory Board?A major criticism of IT's inability to serve the demands of cloud computing is the extrem...
I've briefly mentioned (but didn't really explain) the two types of variables one can find in Jelly templates: Jelly variables and JavaScript variables. My colleague Burton (seen at right while creati...
My wife (Debbie) competes in dog agility with one of our field spaniels, Miki. To anyone who knows about the sport and the breed, that's a bit like saying she's taken up automobile racing — with a Joh...
Une partie du succès de ServiceNow trouve son origine dans l'énorme communauté de clients et partenaires qui orientent la philosophie de ServiceNow et occupent un rôle important dans le développement ...
Long post today, folks, on a topic that confuses many. We begin with a story:Not so very long ago, in a government bureaucracy that was part of a state famous for its ineffective and infuriating burea...
on:
Cooks and Chaos: Turning a Self-Inflicted P1 into ...
on:
Buy or Build: What to do?
on:
"Future-Proofing": Preparing for What’s Next on th...
on:
CMDB that Executives Trust
on:
Data as an Asset: ServiceNow’s Role in the Enterpr...
on:
Landing Change: Enablement as a First-Class Capabi...
on:
Measuring What Matters: The KPI Architecture
