The h.e.l.p. Blog 4/14/11

The h.e.l.p. Blog(here everybody learns plenty)This week: travel, navigation , and macros!This week Davida and I have had the great honor of making our first customer visit! We packed up our bags and ...

Scripting: Extending a Class, Part I...

Yesterday I threatened to show you one way to extend a JavaScript class. This is done a bit differently than how the woman at right has extended her hair.We're going to extend GRUtil to add a new meth...

Scripting: A JavaScript Class to be Extended...

In today's post, I'm going to show you a JavaScript class (in a script include, of course) whose main purpose is to serve as something we'll extend in following posts. There are (at least!) four diffe...

EVENT: Documentation and Community Open Forum at Knowledge 11

Our annual user conference, Knowledge 11, is being held here in San Diego May 15-19. I highly recommend attending. It offers a huge amount of learning opportunities and the chance to connect with Serv...

Snapshot, Trend, Count, Point-in-Time Reporting

Ever had these thoughts....How many open/closed incidents did I have last week, month?How can I trend on the Quantity of something?What has been my trend of loaner computers in the past months?Recentl...

Scripting: What's Up with the "this."?

The light bulb just went off for our super-genius at right — finally, it all makes sense to him. What makes sense, you ask? Why, code like this (which I used in my last postgr = this._get_real_gr(gr)...

June 2011 Preview 2 Documentation Now Available

You can request this update through our service portal: https://hi.service-now.com/Doc for the release is here: http://wiki.service-now.com/index.php?title=June_2011_Preview_2_Release_NotesCheers,

The h.e.l.p. Blog 4/8/11

The h.e.l.p Blog 4/8/11(here everybody learns plenty)I am sure you all missed me last week, but I am back and excited for this week's blog.Over the past two weeks among our other activities we have be...

Scripting: Script Include/Class Basics...

On occasion in this blog, I've mentioned Script Includes (navigate to System Definition → Script Includes) and talked about classes using the prototype.js library. On the Service-now instance, JavaS...

JavaScript: Sometimes It's Good to be Different...

Our confident — and definitely different — girl at right is doing just fine. Sometimes doing things differently in your JavaScript code can be a good thing, too. Consider this perfectly ordinary code ...

JavaScript: Identity vs. Equality...

In real life there's often a simple, obvious distinction between identity and equality. For instance, if you hand me two oranges I might think of them as equal, but I certainly wouldn't think of them ...

The Wrong Parent...

If you're a parent, have you ever wished you could hand your kid(s) off to someone else? Or...when you were a kid, did you ever wish you had a different set of (cooler) parents? The kid at right just ...

JavaScript: Datatype Coercion...

Our young friend at right is skeptical that we ever need to force JavaScript to use any particular datatype, but actually the need arises often. If you write any JavaScript at all, you're probably usi...

Guest Account Support - SSO

After a stressful week of being uncertain I would be able to implement a solution allowing guest users to be able to access the CMS, Joshua Personius and Andrew Kincaid came to the rescue!Working with...

JavaScript: Bits and Bitwise Operators - Why Should You Care?

For three days now, I've delivered what some people consider a form of bloodless torture: a description of bitwise (aka "binary") operators, complete with a bunch of examples in hex and binary. This w...

ANNOUNCEMENT: Wiki Upgrade Today

Wiki upgrade coming today. Navigation, categories, and breadcrumbs have been updated. Cheers to Tech Writer Rachel Sienko for leading this project and doing much of the work. This is an incremental ch...

JavaScript: XOR and More...

There's just one more bitwise JavaScript operator left for us to talk about: the exclusive-or (aka XOR) operator, which is "^". There's also one more topic related to the bitwise operators that I'll c...

JavaScript: Shifty Operations...

There are three bitwise JavaScript operators that I didn't talk about yesterday: ">>", ">>>", and "<<". They are JavaScript's shift operators. No, that's not some kind of shady operator like our fello...

JavaScript: Bitwise Operators - &, |, and ~...

Recently I was talking with a customer I'll call Paula who needed to set one particular bit in a numeric variable, to call a Java class that used a "flags" parameter. In this particular case, she need...

More New API Documentation

As you may know, we've been playing catch-up documenting our APIs. This is some of the most difficult documentation to create, not just for us but for anyone doing what we do. Right now I need to take...