We had great attendance for our Winter11 Customer Webinar. With so many people participating there was an overflow of conversation. Rather than dump all of it in one post, I'm breaking into sections a...
Our Winter11 release is almost here. With this release Service-now.com brings customers into the age of IT 3.0 through the introduction of social IT functionality, multiple configuration management up...
If you followed my last post, then you should now have a normalization configuration for the Computer table's CPU Type field. But as is, it doesn't actually do anything. Let's fix that!But first you n...
So you've got some abnormal data, and you want to fix it up? My instance has lots abnormal data, because nobody has ever tried to clean it up, and it's more than three years old. I had many "messy" fi...
Well, nearly everyone does — it's a universal affliction, like the flu, dentists, and the occasional retribution of the ninth tlatoani. You just can't get away from it.What am I babbling about?Do you ...
When your playing with the demo at demo.service-now.com , you need to be mindful that some parts may not work as expected.People change stuff all the time and the system get rebooted back to demo data...
Hi everyone,We are happy to announce that documentation for the Fall 2010 Stable 3 Release is now available at:http://wiki.service-now.com/index.php?title=Fall_2010_Stable_3_Release_NotesDownload a PD...
The NetworkComputing Award nominations are now open. This year the awards include a category for "Service Management Product of the Year." Finalists are determined by the number of nominations a compa...
Hi all,The Fall 2010 Stable 2 release included a Change Collision Detector Plugin. To extend that documentation, we've added an API document for the three Script Includes provided with the plugin. If ...
One of my colleagues (Aleck Lin) brought an interesting phenomenon to my attention on Friday: sometimes JavaScript instance variables behave exactly like class variables. What's up with that?!? It tur...
Hi everybody,A lot of great improvements just went live on the wiki for our Integrations documentation.First off, we've made a lot of improvements (including adding new pages) to our LDAP documentatio...
Hi all,One of our developers, John Roberts, is helping the documentation team out by helping us document some of the APIs that are missing. Today's installment are two new Utility classes.Here's a sho...
Register now to reserve your seat for Knowledge11 the Service-now.com user conference, held in San Diego, May 15 — 19, 2011. The discounted conference rate of $1295 is available through December 31, 2...
Hi all,We've made some slight tweaks to the Skills Management doc:http://wiki.service-now.com/index.php?title=Skills_Management_PluginBasically, Skills Management was originally created for use within...
Hello all,Have you been wondering where the Fall 2010 Stable 2 documentation is? Well, it's here!http://wiki.service-now.com/index.php?title=Fall_2010_Stable_2_Release_NotesIf you want the PDF, you ca...
Hi everybody,Time is a big and complicated topic. It's not uncommon to be looking for some functionality relating to time, like timing a task or scheduling an action, and having no idea what tool is t...
Knowledge11: The Service-now.com global user conferenceMay 15-19, 2011 - Paradise Point Resort and Spa, San Diego, CaliforniaLEARN, SHARE & CONNECT at Knowledge11, the Service-now.com global user conf...
With the recent Fall 2010 release of Service-now.com, a formerly optional feature called "strict SOAP security" is now turned on by default for any instance that has Basic Authentication turned on (wh...
Not long ago I read an apparently sincere and serious article on the web, wherein the author urged developers to write code with fewer characters in it, as that would use less electricity and therefor...
Recently I helped someone troubleshoot a script problem that turned out to be a case of mistaken identity: the script's author thought she had a Java String instance, but in fact she had a JavaScript ...
on:
Cooks and Chaos: Turning a Self-Inflicted P1 into ...
on:
Buy or Build: What to do?
on:
"Future-Proofing": Preparing for What’s Next on th...
