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Blog Articles

New Feature: Timing is Everything...

Discovery has just acquired a snazzy new feature that will be available starting with the "Stable 3" build coming up in early September, and it will be in the Fall 2010 release. The screenshot at righ...

Tips and Tricks: Even More Arguments...

In an earlier post, I touched a bit on the arguments property that's available in any function. There I showed how you can use it to create functions that take a variable number of arguments. Today I'...

Tips and Tricks: Function Arguments...

There are occasions when it is quite useful to have a function argument that isn't an actual value (in the usual sense of a number, string, etc.), but rather a way to get a value. There are also occas...

New Documentation: Spring 2010 Stable 2

Hi everybody,Today's release is now officially documented! A nice end to another release cycle. If you want to find out what's coming in Spring 2010 Stable 2 and how it works, here's the release notes...

Belly of the Beast: GUIDs and the sys_id...

If you've done any scripting of Service-now.com, you've almost certainly run into the notion of a sys_id: the unique 32-character long identifier that is the primary key for every record in every tabl...

New Documentation: Managing Data

Hi everyone,Today we've released a new topic about managing data. It involves some very intro-level documentation for administrators, as well as more detailed and better organized information about da...

GlideRecord Glimmerings: This or That...

[asset|aid=340|format=Small|formatter=asset_lightbox|title=nerdette.jpg|width=150|height=113|align=right]Suppose your boss wanted to automatically scan every week to look for any "dog" computers you m...

GlideRecord Glimmerings: Windows...

Have you ever needed to write a script that did some work on a lot of records in a table? In such situations it can be very useful to work on one "chunk" of records at a time. There are many reasons w...

Tips and Tricks: Unusual Relationships...

Have you ever wished you could display a related list, but you couldn't figure out how to do it because the things you wanted to list were not related in the usual way (as either a related list or as ...

Find the Bug: Boundary Conditions...

And now for something completely different: a contest! If you click on "Read more" below, you'll see some code that finds prime numbers using the Sieve of Eratosthenes algorithm. Can you find the bug ...

Tips and Tricks: Practically Recursive...

My post on recursion yesterday left some of you wanting a more, er, practical example. What's a real-world example of where one might choose recursion?Ask and ye shall receive:var filesystem = [{name:...

Updated Documentation: Update Sets

Hi everyone,We've just completed a project to rewrite the Update Sets Documentation. You can find it here:http://wiki.service-now.com/index.php?title=System_Update_Sets_(remote_update_set_support)_Plu...

Tips and Tricks: Recursively Speaking...

What's this "recursion" I keep hearing people talk about? That's a question I got the other day. Recursion is a concept that has (unfairly, I think) gotten a reputation for being difficult to understa...

Tips and Tricks: A Little Abstraction...

Have you found yourself writing almost the same code, over and over again? I recently spoke with someone who had very similar code in several different places, always to get a related list of a CI. Ea...

Updated Documentation: Web Services

Hi everyone,Our existing Web Services documentation is now available as a single PDF, for reference:http://wiki.service-now.com/index.php?title=Book:Web_ServicesGuy YedwabService-now.com Documentation