The h.e.l.p. Blog Live from Knowledge11!

The h.e.l.p. Blog Live from Knowledge11!Hello fellow community members, if you are one of the lucky 1,000+ attendees of this year's Knowledge conference I don't need to tell you how exciting this year...

Are you attending Knowledge11 next week? Come learn about the future of the ServiceNow Community.

Hi, everyone. My name is Lawrence Eng, and I just joined ServiceNow as the new Online Community Manager. That means I'm here to serve you as we take this community to the next level. In my next post, ...

The h.e.l.p. Blog 5/11/11

The h.e.l.p. Blog 5/11/11This week, Joe and I were assigned a new project! Our tasks included things like form changes, creating list views, gauges, record producers, and custom widgets. This was all ...

Service-now.com Technical Support Response SLA's

As part of our continuing efforts to deliver world class support, it is my pleasure to announce that effective 5/16/2011 we will be enhancing our service level agreements for response times to inciden...

New Documentation: June 2011 Preview 3 Release

Hi everyone,Another month, another set of release notes! You can see what's in Preview 3 right here:http://wiki.service-now.com/index.php?title=June_2011_Preview_3_Release_NotesMake sure you look at t...

New Documentation: Using Variables in a Workflow

Hi everyone,Have you ever wondered, "What variables can I access in a workflow?" Well, you don't have to wonder anymore! Our developer has put together a handy break-down of all of the variables you c...

The h.e.l.p. Blog 4/29/11

The h.e.l.p. Blog 4/29/11Here Everyone Learns PlentySPECIAL EDITION!I am proud to announce the new learning center is up and running!Link and description provided.http://community.service-now.com/lear...

Knowledge 11: Seats are Going Fast

We just hit 815 registered attendees for Knowledge 11. Limit is 1,000 which at this pace we have an excellent chance of hitting. If you have not registered for what will be our biggest and most exciti...

Certified System Administrator beta at Knowledge 11

Hi everyone - if you are coming to Knowledge 11, you should have just received an email with a really exciting announcement! The Service-now.com training team will be holding a beta run of our new Sys...

Knowledge 11: Customers in Control

I just found out today that, for the first time ever, the majority of sessions at our upcoming user conference will be presented by customers. That's a huge milestone. I've always liked customer talks...

Scripting: Inferring Many-to-Many (M2M) Relationships...

Yesterday I showed you how you could make a method that could be called like this (assuming, again, that gr contains a user record):var gru = new GRUtil();var roles = gru.getM2MList(gr, 'sys_user_has_...

Use a Record Producer to NOT CREATE A RECORD

I was asked recently to create a new app that would manage the shipment of hardware. One of the requirements was to allow the user to Create AND Update the record via a record producer. Normally recor...

Scripting: Handling Many-to-Many (M2M) Relationships...

The second type of relationship between records I'm going to talk about is the many-to-many relationship. That name is a little bit misleading, as this kind of relationship can be used to implement on...

Give Activities Some STYLE.....

Anyone familiar with the Service-Now product is very familiar with the "Activity" formatter in tasks. It is a core component to display history for the task. As standard in this activity section comme...

Scripting: Handling Relationships...

Many tables in Service-now have relationships to other tables. For example, records in the CMDB's network adapter table (cmdb_ci_network_adapter) are generally related to other CIs (such as a computer...

Reminder to LOG IN

If you are a regular visitor who does not log in remember that forums and content may not be accessible to you. For the full Service-now.com Online User Community experience user your name and passwor...

Scripting: Extending a Class, Part IV...

You may never need to temporarily extend a JavaScript class, but today I'm going to show you how to do it anyway. Why? Mainly because it's a useful introduction into two important concepts: JavaScript...

Random Community Notifications

Much to our chagrin, behind-the-scenes changes and updates on this Community can trigger unnecessary or duplicate email notifications for groups and subscriptions. First and foremost, I apologize for ...

Scripting: Extending a Class, Part III...

On Friday, I promised (threatened?) to show you yet another way to extend a JavaScript class on the Service-now platform. This new way would let you extend a class provided by Service-now without inte...

Scripting: Extending a Class, Part II...

This is the day our geekette at right has been waiting for: the day she finds out how to extend a JavaScript class on the Service-now platform. Woo hoo!She want the following code (using our new metho...