New Documentation: Defining Locations

Hi all,We've put out a quick new doc about defining locations, including info about the location hierarchy:http://wiki.service-now.com/index.php?title=Defining_LocationsIf you have any information abo...

Are you new to Service-now.com? Then this Blog is for you!

Welcome Service-now Community,I would like to start by welcoming all new and current Service-now.com users. This blog is going to follow the learning/training of the Service-now.com platform specifica...

NEW: Special Interest Group and Discussion Forum for the Higher Education Industry

I recently joined Boston University to implement Service-Now. I had come from a large and fast growing retail environment where over almost 3 years I implemented Service-Now. Every day I am amazed at ...

New Documentation: Managing Planned Tasks in Project

Hi everyone,At the New York Local User Group, a discussion among a number of users cropped up about whether you can use Project Management to manage other Planned Tasks, particularly Release.We put ou...

New Book: Support Process

Hi everyone,Ian Broz put together a nifty little book grouping together all of our wiki articles about our support process. You can get it here:http://wiki.service-now.com/index.php?title=Book:Support...

Nominate Service-now.com - Help us donate to a deserving charity

We are fast approaching the deadline for this opportunity. Please take a a couple of minutes to nominate Service-now.com for the Service Desk Institute Supplier of the Year. The nomination form can be...

NEW: Special Interest Group and Discussion Forum for Knowledge Management

Knowledge Management and Knowledge-Centered Support have become seriously hot topics these days. And why not? "Knowledge is power" and robust knowledge management can take ITSM to new levels of succes...

NEW: Ratings Feature for Blogs and Posts

As you may have seen, our own 'MB' laid out a great blog post today on adding custom filters to a reference field lookup. We have more than a few great bloggers here at Service-now publishing useful c...

How to Add Custom Filters to a Reference Field Lookup

I recently came across a situation where I wanted to open a reference field lookup with some custom filter. The built in drop down filter is nice, but takes a little time to filter what you want. In p...

Signatures Enabled for Posts and Blogs

Let the rest of the Community know who you are and what you do. I've enabled the signature function for everyone's profile. Fun and easy.My Account > Edit > Comment SettingsCheers,

June 2011 Preview 1 Now Available

You can request this update through our service portal: https://hi.service-now.com/Doc for the release is here: http://wiki.service-now.com/index.php?title=June_2011_Preview_1_Release_NotesCheers,

NEW: Release and Upgrade Cycle

For those of you keeping score, Service-now keeps to a schedule of three major product upgrades a year with monthly interim releases. In the past, our Spring, Fall, and Winter releases were followed b...

New Moderator Badge and Function for these Forums

We're lucky enough to gain the participation of a number of Service-now employees as moderators for our forums. Right now, it's mostly on a volunteer basis (they all have day jobs, of course), but in ...

What IS That Thing?

Often when you're writing or modifying some JavaScript on the server, you'd like to know what's really inside a variable or object. Especially an object! You can write some special logging statements ...

Käyttäjäkerhon sivusto avattu

Käyttäjäkerho tulee toimimaan verkostona IT toimintojen tehostamisen edistämisessä niiden yrityksien kesken joilla SNC on tai tulee olemaan ohjaava työkalu. Toivotan kaikki aktiiviset mukaan yhteistoi...

Updated Documentation: Release v2

Hi all,We've been hearing feedback about the Release Management v2 documentation, and we've put together two new documents that address some of that feedback.The first is a guide for moving from Relea...

Turnstyle Looper Workflow Activity

Recently I came across a situation that required me, in a workflow, to loop a dynamic amount of times. Normally you could use the "Turnstyle" activity to accomplish this. However the "Turnstyle" activ...

Winter11 Release Webinar Videos

I posted these in reply to another message but seems like a good idea to post widely. For those of you who may have missed our W11 Release webinars, here are the videos. http://www.service-now.com/com...

Winter11 Documentation Now Available!

Tonight the Winter 11 upgrade will be released. It's our biggest and best yet with a huge amount of new functionality and some features we think are going to change IT.Here is a link to the release no...

Winter11 Webinar Q&A, Part 2: Social IT

We had great attendance for our Winter11 Customer Webinar. With so many people participating there was an overflow of conversation. Rather than dump all of it in one post, I'm breaking into sections a...