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Scripting: Extending a Class, Part IV...

You may never need to temporarily extend a JavaScript class, but today I'm going to show you how to do it anyway. Why? Mainly because it's a useful introduction into two important concepts: JavaScript...

Random Community Notifications

Much to our chagrin, behind-the-scenes changes and updates on this Community can trigger unnecessary or duplicate email notifications for groups and subscriptions. First and foremost, I apologize for ...

Scripting: Extending a Class, Part III...

On Friday, I promised (threatened?) to show you yet another way to extend a JavaScript class on the Service-now platform. This new way would let you extend a class provided by Service-now without inte...

Scripting: Extending a Class, Part II...

This is the day our geekette at right has been waiting for: the day she finds out how to extend a JavaScript class on the Service-now platform. Woo hoo!She want the following code (using our new metho...

The h.e.l.p. Blog 4/14/11

The h.e.l.p. Blog(here everybody learns plenty)This week: travel, navigation , and macros!This week Davida and I have had the great honor of making our first customer visit! We packed up our bags and ...

Scripting: Extending a Class, Part I...

Yesterday I threatened to show you one way to extend a JavaScript class. This is done a bit differently than how the woman at right has extended her hair.We're going to extend GRUtil to add a new meth...

Scripting: A JavaScript Class to be Extended...

In today's post, I'm going to show you a JavaScript class (in a script include, of course) whose main purpose is to serve as something we'll extend in following posts. There are (at least!) four diffe...

EVENT: Documentation and Community Open Forum at Knowledge 11

Our annual user conference, Knowledge 11, is being held here in San Diego May 15-19. I highly recommend attending. It offers a huge amount of learning opportunities and the chance to connect with Serv...

Snapshot, Trend, Count, Point-in-Time Reporting

Ever had these thoughts....How many open/closed incidents did I have last week, month?How can I trend on the Quantity of something?What has been my trend of loaner computers in the past months?Recentl...

Scripting: What's Up with the "this."?

The light bulb just went off for our super-genius at right — finally, it all makes sense to him. What makes sense, you ask? Why, code like this (which I used in my last postgr = this._get_real_gr(gr)...

June 2011 Preview 2 Documentation Now Available

You can request this update through our service portal: https://hi.service-now.com/Doc for the release is here: http://wiki.service-now.com/index.php?title=June_2011_Preview_2_Release_NotesCheers,

The h.e.l.p. Blog 4/8/11

The h.e.l.p Blog 4/8/11(here everybody learns plenty)I am sure you all missed me last week, but I am back and excited for this week's blog.Over the past two weeks among our other activities we have be...

Scripting: Script Include/Class Basics...

On occasion in this blog, I've mentioned Script Includes (navigate to System Definition → Script Includes) and talked about classes using the prototype.js library. On the Service-now instance, JavaS...

JavaScript: Sometimes It's Good to be Different...

Our confident — and definitely different — girl at right is doing just fine. Sometimes doing things differently in your JavaScript code can be a good thing, too. Consider this perfectly ordinary code ...

JavaScript: Identity vs. Equality...

In real life there's often a simple, obvious distinction between identity and equality. For instance, if you hand me two oranges I might think of them as equal, but I certainly wouldn't think of them ...

The Wrong Parent...

If you're a parent, have you ever wished you could hand your kid(s) off to someone else? Or...when you were a kid, did you ever wish you had a different set of (cooler) parents? The kid at right just ...

JavaScript: Datatype Coercion...

Our young friend at right is skeptical that we ever need to force JavaScript to use any particular datatype, but actually the need arises often. If you write any JavaScript at all, you're probably usi...

Guest Account Support - SSO

After a stressful week of being uncertain I would be able to implement a solution allowing guest users to be able to access the CMS, Joshua Personius and Andrew Kincaid came to the rescue!Working with...

JavaScript: Bits and Bitwise Operators - Why Should You Care?

For three days now, I've delivered what some people consider a form of bloodless torture: a description of bitwise (aka "binary") operators, complete with a bunch of examples in hex and binary. This w...