Yesterday HP sent a note to their Service Desk customer base extending the Service Desk end of support date by two years. In a nutshell the letter said that HP will "extend the end of support date of ...
Hi - I'm trying to access the incident table via web services but have not been successful. Here is the code:Dim rProxy As New ConsoleApplication1.wp1.ServiceNowDim rGetKeys As New ConsoleApplication1...
I have request item form that has variables that I would like to push to the parent request. I need to do this via a workflow script. I have tried various iterations of the following:current.request.d...
Does anyone know how to remove the Delivery Time box from the Choose Options page of the Order Guide? I have a client that does not want this displayed to the user.-phil
I am attempting to script the recipient of a workflow notification using a variable from the requested item variable set. This varable, contact_completed, contains the name of a user and is populated ...
I'm currently in a position with CompuCom where I manage the discovery module and the CMDB. At the request of SNC, I decided to throw up this blog to share my experiences with Discovery and hopefully ...
We have been sitting through an ITIL incident management course and they mentioned to use "Resolve Codes" to catagorize how the incident was resolved. This is suppose to help with identifing areas of ...
Hi everybody,Windows IT Pro opened the nomination period for its Community Choice Awards. If you like Service-now.com please vote for us in the category of "Best Cloud Computing/SaaS Product or Servic...
Many of the kinds of things y'all want to customize in Discovery (especially sensors and CI consolidation) involve some programming in JavaScript. Even if you're already familiar with JavaScript, you ...
Here's why the forums aren't making any sense to me and why people aren't collaborating as much as they should here.1) The forums headings are illogical, think about the structure of your application ...
I see a couple scattered articles on the Wiki about removing price from the Catalog but none of them seem to be easy or work. This looks like it should be the answer, but I don't think it is.http://wi...
Have you noticed that some probes have commands with odd-looking "words" in them? For example, the MySQL - Configuration probe has a command cat ${filename}, and the Linux - Disk probe has a command s...
The first cut at credential-less discovery is included in last Friday's "Stable 1" release, so it will be included in the next major release of our product. What is credential-less discovery, anyway? ...
I just saw this checked in by a developer, sync'd and tested it, and wanted to tell you about it. It should be on /demo tomorrow to play with.The ability to add an extended field (like "incident_state...
Dear Service Now Insert/Modify image, and I don't like it.I want a simpler solution to building documentation in Service Now. Similar to sharepoint where OLE pasting screenshots is possible.My current...
Chris Dancy of ServiceSphere took some serious time to put together this comprehensive post SaaS 3.0 and ITSM, Match Made in Heaven!! A couple of the legit SaaS vendors (Service-now.com and Beetil) ha...
What value will the following script print in the log?var a = 'snake 31';var b = /[0-9]+/.exec(a);b += 2;gs.log(b);Open this post to get the answer...The answer is: 312.The first tricky bit is the reg...
As a marketing organization, we look at several aspects to measure our success in market penetration, awareness and visibility. One of the many statistical areas we look at are Website visits and page...
As many of you know, my wife competes with our dogs in dog agility. If you're not familiar with the sport, it's basically about running your dog through an obstacle course (different in every competit...
In a conversation last week, one of our customers asked "What exactly does Ping do, anyway? I use it all the time, but I don't know how it actually works!"Well, that's a fair question. If your backgro...
Sarah G_
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