We heard you—and a better ServiceNow experience is coming your way

[Tony Colon]

Your feedback makes a difference—and we are grateful to you, our customers, for letting us know what we need to get right so you have a better experience. We have been working to maximize your value, simplify pricing and licensing, and enhance your product experience.

Below is a quick recap of several improvements that are ready or coming soon, enabling you to: 

Get more value from your investment with additional guidance and helpful resources.

✅ What we’ve done so far: Our enhanced onboarding experience is equipping new customers with everything they need to know early in their ServiceNow journey, including Live on ServiceNow Webinars and Community hub. These resources are available to everyone so come join us! Customers are already telling us how much more confident they feel after attending our webinars.

➡️ What’s new: The recently-launched Vancouver release gives you access to in-product Workspace Guided Tours that demonstrate how to use features to reduce friction and support you in taking meaningful action quickly. You can also find information that is tailored to your role more efficiently with our enhanced docs.servicenow.com experience, with videos and content on benefits, features, set up, and working in the Next Experience UI that has been reorganized by target audience (i.e., admin, end user). Visit the Next Experience  Community forum to learn more. 

❓ Need additional support? You can boost your expertise and maximize the return on your ServiceNow investment with the first-of-its-kind solution ServiceNow Impact™, which launched in 2022. ServiceNow Impact combines AI-powered recommendations, expert guidance, premium tech support and tools—all delivered in a personalized digital experience. Learn how Impact can accelerate your time to value, through unique benefits tailored to your role.   

Experience greater transparency of your ServiceNow purchases and what you are licensed to use.

✅ What we’ve done so far: As we simplify pricing and packaging, we have made it easier for you to migrate to the most current ServiceNow offerings to drive value realization and simplify your renewal experience. And as we improve self-service access to managing your subscriptions (planned for early 2024), we have streamlined our internal processes, improved data quality, and invested in more robust tooling, including better licensing instrumentation.

➡️ What’s next: We’re simplifying pricing and licensing so you’ll have greater transparency and visibility into your subscription services. In early 2024, self-service access is expected to be available, including a new tool for platform admins to allocate users, so you can see what you are using and can more easily manage your subscriptions. You’ll also have improved packaging documentation across your entire journey with ServiceNow so you can get the most value during your experience.

Enjoy greater ease when using and managing our products.

✅ What we’ve done so far: You can now find top talent with ease. We are empowering people to explore career journeys and be part of the high-growth ServiceNow ecosystem with RiseUp with ServiceNow, our commitment to skill one million people on the Now Platform® by end of 2024. Learn more about RiseUp with ServiceNow and click here to search for ServiceNow-skilled talent today.

➡️ What’s new: To make you more productive on the Now Platform, we’re continuing to advance our redesigned digital user experience: Next Experience UI. In the Vancouver release, we are providing greater control of the look and feel, along with Workspace productivity enhancements. Visit the Next Experience Community forum to learn more.

More to come! We are continuing to listen and act on your feedback to improve your experience with ServiceNow. If you have any questions or feedback to share, reach out to us at any time.