Discuss analytics with ServiceNow Research!

Do you view analytics at your company or build analytic dashboards? If so, we’d love to speak with you and hear what a day in your life is like. Space is limited! Sign up today: Grab time with our Lea...

Interesting Utah Stuff: Branding the next experience UI with Theme Builder

The new Theme Builder in Utah is not a secret feature. In fact, if you're like me and you read the docs on release day it's pretty much the first thing you'd have seen in the release highlight list. I...

ServiceNow Mobile – Feedback Opportunity – Survey

ServiceNow Mobile – Feedback Opportunity - Survey Do you make decisions about your organization's mobile solutions or are you responsible for mobile implementation? If so, we’d love to hear from you: ...

Using a Linter Check in Instance Scanner

First, let's define linter, according to codeguru.com: "A Linter is an automated tool that runs on static code to find formatting discrepancies, non-adherence to coding standards and conventions, and ...

Order of Script Execution - Form submission

This blog describes what is happening behind the screens with the following scenario:1) A user opens a form containing a record2) The user makes some modifications to the content3) The user submits th...

Routing emails to a specific domain in a domain-separated instance

OverviewMost of the times emails sent by a user in a domain must stay in the same domain, but there might be cases in which a user submits a ticket that has to switch domains. There are use cases for ...

Sign up to join our ongoing user research to help improve ServiceNow's Security Operation products!

Do you want to help improve ServiceNow’s Security Products and Experiences? If so, sign up to join us for user research here! We collect feedback throughout the year to make sure we’re building and im...

Organizations are reimagining their IT departments with AI-powered Service Operations

Remember the rise of mobile-first web design a decade or so ago? That then-radical shift toward prioritizing mobile over desktop was difficult for businesses that had invested untold time and dollars ...

Are you ready to Influence the Future of It? We still have a couple of open spots!

Last chance to join a user research session! We want your feedback on a new feature focused on engaging the IT workforce with rewards and recognition! We are seeking feedback on design concepts that a...

Mobile App Builder Opportunity - Speak with ServiceNow's User Experience Research & Insights team

Are you a mobile app developer? Looking for an opportunity for your feedback to shape the mobile app experience? If so, we're currently improving the way mobile apps are built using ServiceNow and wou...

Influence the Future of IT!

We want your feedback on a new feature focused on engaging the IT workforce with rewards and recognition! We are seeking feedback on design concepts that aim to engage team members in their role throu...

Demystifying GlideDateTime and Timezones, also convert dates to different timezones

So i was needing to get the current date/time in a specific timezone the other day. I know that you can easily generate it with the current user's timezone with either of these: gs.info(gs.nowDateTime...

ITSM, CSM, and HR Agents! Join ServiceNow for a User Research Conversation

ITSM, CSM, and HR Agents - are you open to a call with our User Research team? ServiceNow Research is currently measuring the impact of productivity between our user interfaces. We would love to share...

The Night of the Undead Data

Prologue What you are about to read is based on a true story, though with a twist. I can tell you that this occurred on midnight Friday the 13th (dun dun duuun). I am not kidding. That is when this go...

OldButGold #1: Moving customisations made to a Store App without too much effort

IntroductionSome features, despite of existing for a long time are not well-known after all, and this seems one of them, so here is an article that may help people reduce their workload when publishin...

Announcing our 2023 MVP and Rising Star Awardees

We are pleased to announce the 2023 Community MVPs and Rising Stars. The ServiceNow Community MVP Program recognizes our top individual contributors who are well known by the collective community for ...

How to gather and evaluate requirements

The Fall of the Omniscient Business Analyst If you have been involved in any development, you will have met the issue of not drawing back the curtains. Unless the organization is mature, a requirement...

Service Graph Connector for Infoblox

Service Graph Connector for Infoblox Overview Service Graph Connector for Infoblox will import Subnet and IP Address from Infoblox to the ServiceNow CMDB quickly, seamlessly, and securely. It is built...

Utah Early Release for Technology Partners

Note: To request for early release to the Utah release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide early re...

CSDM with Charles the Baker - part 2

Welcome to another baking session featuring Charles the Baker and a sprinkle of Common Service Data Model. As with any blog post with respect for itself, I will start by quoting A. Einstein to lend my...