Dear Community Developer, Help us Help you

Dear Community Developer, Help us Help you A Dangerous Trend have been trying to look into the asked questions on the developer forum, and while I would be able to answer many of them, I do not feel c...

Rising Up Starts With You

Rising Up Starts with You The Rise Starts with Us Today I had the pleasure of attending a webinar facilitated by the Danish company Ballisager. Here I have helped graduates into the job market for the...

Interesting Utah Stuff: Express List, for Service Operations Workspace

The Express List is a capability released at the same time as Utah, though you might not have spotted it. It's a slightly unusual one. Express List is available from the ServiceNow store, and has been...

ServiceNow Knowledge Management Article Authoring Experience - Usability Evaluation

All ServiceNow customers are welcome to participate in this research opportunity. Are authoring articles, managing or curating content for your company’s Knowledge Bases part of your job responsibilit...

Interesting Utah Stuff: Switching between instances in mobile apps

In the last few years I've worked with a number of customers who have asked the same question, relating to the mobile applications: "Can you switch between multiple instances in the mobile app?". The ...

Jakob Anker's Governance Cheat Sheet

The Governance Sheet A compiled reference ofServiceNow governanceresources Official governance and policy resources from ServiceNow — covering strategic, portfolio, and technical governance. Use this ...

Discuss analytics with ServiceNow Research!

Do you view analytics at your company or build analytic dashboards? If so, we’d love to speak with you and hear what a day in your life is like. Space is limited! Sign up today: Grab time with our Lea...

Interesting Utah Stuff: Branding the next experience UI with Theme Builder

The new Theme Builder in Utah is not a secret feature. In fact, if you're like me and you read the docs on release day it's pretty much the first thing you'd have seen in the release highlight list. I...

ServiceNow Mobile – Feedback Opportunity – Survey

ServiceNow Mobile – Feedback Opportunity - Survey Do you make decisions about your organization's mobile solutions or are you responsible for mobile implementation? If so, we’d love to hear from you: ...

Using a Linter Check in Instance Scanner

First, let's define linter, according to codeguru.com: "A Linter is an automated tool that runs on static code to find formatting discrepancies, non-adherence to coding standards and conventions, and ...

Order of Script Execution - Form submission

This blog describes what is happening behind the screens with the following scenario:1) A user opens a form containing a record2) The user makes some modifications to the content3) The user submits th...

Routing emails to a specific domain in a domain-separated instance

OverviewMost of the times emails sent by a user in a domain must stay in the same domain, but there might be cases in which a user submits a ticket that has to switch domains. There are use cases for ...

Sign up to join our ongoing user research to help improve ServiceNow's Security Operation products!

Do you want to help improve ServiceNow’s Security Products and Experiences? If so, sign up to join us for user research here! We collect feedback throughout the year to make sure we’re building and im...

Organizations are reimagining their IT departments with AI-powered Service Operations

Remember the rise of mobile-first web design a decade or so ago? That then-radical shift toward prioritizing mobile over desktop was difficult for businesses that had invested untold time and dollars ...

Are you ready to Influence the Future of It? We still have a couple of open spots!

Last chance to join a user research session! We want your feedback on a new feature focused on engaging the IT workforce with rewards and recognition! We are seeking feedback on design concepts that a...

Mobile App Builder Opportunity - Speak with ServiceNow's User Experience Research & Insights team

Are you a mobile app developer? Looking for an opportunity for your feedback to shape the mobile app experience? If so, we're currently improving the way mobile apps are built using ServiceNow and wou...

Influence the Future of IT!

We want your feedback on a new feature focused on engaging the IT workforce with rewards and recognition! We are seeking feedback on design concepts that aim to engage team members in their role throu...

Demystifying GlideDateTime and Timezones, also convert dates to different timezones

So i was needing to get the current date/time in a specific timezone the other day. I know that you can easily generate it with the current user's timezone with either of these: gs.info(gs.nowDateTime...

ITSM, CSM, and HR Agents! Join ServiceNow for a User Research Conversation

ITSM, CSM, and HR Agents - are you open to a call with our User Research team? ServiceNow Research is currently measuring the impact of productivity between our user interfaces. We would love to share...

The Night of the Undead Data

Prologue What you are about to read is based on a true story, though with a twist. I can tell you that this occurred on midnight Friday the 13th (dun dun duuun). I am not kidding. That is when this go...