Stop inventing; we found the wheel!

Please, do your delivery organization a huge favor and take note of this post—crazy amounts of free assets and hours saved if advice is followed. You also get to comply with ServiceNow delivery practi...

Synch comments and work notes

Do you know what pain is? Synchronizing additional comments and work notes across related records. A real-life example is when you need to ensure that approvers, fulfillers, and service desk have the ...

Don't buy a big boat if you don't have a crew

Throughout the past five years implementing ServiceNow, I have found a critical and foundational issue that hinders an organization from extracting maximum value from platform platforms. Most organiza...

Avoid custom fields on Business Service (or any other CI class)

You are all about CSDM because you know what is up. Even before this, you focused on building out your company's business services. Gold star. The only problem, you needed those extra groups represent...

Flow or Workflow

I, for one, know that it was a hard pill to swallow when Flow was introduced. Oh no, a new thing. I already know how to use Workflow. But it has been a while, and I think it is time we let reality daw...

Is it worth it?

Before adopting a new application to your ServiceNow platform, the official Value Calculator may be worth visiting. A Forrester-certified tool to determine an approximate monetary value potential can ...

SN tip #8: Yes, you can get that data in Excel

As true as it is that data, in general, should never leave ServiceNow, if it can be avoided, it can be beneficial to export some data to Excel. A rule of thumb: it is OK to extract data if the extract...

Attempt not to find the fault in others

"Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth." - M. Aurelius You just got a new customer and are embarking on the journey of figuring out what their...

Get away from the "out-of-the-box" box

Get away from the "out-of-the-box" box. It seems that everyone is seeking an 'out-of-the-box' (OOB) solution these days. In fact, I cannot recall a single project in the past five years where OOB was ...

Get what you paid for

The tool is only as valuable as its wielder allows it to be. ServiceNow comes with both features and license costs. Of the two, license costs are the only ones that will affect your organization with ...

Global sys_id search

You are tasked with debugging a script that was created in 400 BC and contains about as many hardcoded system IDs as years have passed since this abomination of a script took its first breath. Fear no...

Kick "It's just a ticketing tool" in the butt

If you see ServiceNow as a ticketing tool, that is precisely what you will get. You need to expand your horizon if you are interested in deriving actual value from your service management efforts. Inc...

Multi-session testing

You need to test a CSM flow involving three stakeholders, and you are at your wit's end as you feel frustrated that it requires you to run Firefox, Chrome, and Chrome incognito to achieve three separa...

SN tip #01: SN Utils

Where did you reference that pesky event name, or what implications might it have if you make a small tweak to a script include? Fear no more, find SN Utils and add the extension to your browser. Now ...

Rewind 2022 journey

Hi All, Hope you all are doing well. It has been a great year for me, filled with learning and achievements. As we reflect on the events of 2022, it is important to take a moment to recognize all that...

Integrate ServiceNow with Jira using oAuth 1.0

Why integrate ServiceNow and Jira and why oAuth 1.0 Jira is a project management tool. Many company use Jira to manage projects across the organization. They also use ServiceNow to manage their IT Ser...

My ServiceNow Journey is great so far! RiseUp and take your career in your own hands!

Hello everyone and congratulations for choosing ServiceNow as your career path. I'd like to share my story, hopefully it will be an inspiration for someone out there. Not so long ago, I was far away f...

Service Now Scripting Guide.

Hi Everyone, Fortunately, I received the service now scripting guide. It covers lot of OOB functions and it definitely going to help in your code. I hope, it will help. Regards, Suresh.

The Master Sheet

Connect With Me Architecture Architectural Governance Compilation of architecture resources. Should you Self-Host? Decision tree and resources for determining if on-premises installation is for your o...

Cross Instance Compare Tool (a Global Scope to Scope App journey)

During my first upgrade, I believe it was Jakarta to Kingston, I wrote a little tool that allowed me to compare records from different instances, because I wanted to know if there are any differences ...