So, You Want a Customization?

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Now that we know the difference between a customiz...

The Dreaded C-Word

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. You all know what word I’m talking about…custom. T...

Trust Me. I'm a Certified Master Architect

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. How did the Certified Master Architect (CMA) progr...

Security Top Tips Part 8: Help with your quest - Useful tools and resources

Build your inventory The previous post discussed software patching and updates, and why they are so important for security. Now, we will examine some additional tools ServiceNow has made available to ...

Remove watch list user using email link

I have seen many threads on community where user wants to add some functionality over email to do some delete or update operation over the record using email notification link. So i have a one solutio...

How do integrations to ServiceNow HR Service Delivery enhance the employee experience?

Your organization has chosen ServiceNow HR Delivery to be the strategic platform for employee experience. Now you need integrate it with your systems (i.e. HR, Learning, Payroll, etc.) to best support...

ServiceNow Dynamic Translation Enables Seamless Localization

ServiceNow Dynamic Translation is a feature that allows for fields to be translated into a user's preferred language. This is incredibly useful if your ServiceNow instance has a user base that spans m...

What is the Data Certification Plugin and how can it be leveraged?

This plugin is used to ensure the right people certify that the data kept in our instance is correct, something quite useful when performing audits on our instance. It can help to validate data in any...

Unlearn Series - Common Library Functions - Part2 - The Rewrite

This blog is about a share item (HERE) that I uploaded sometime back and a continuation of the previous blog. After uploading the first release of the library, I received some good feedback and the im...

Now Learning Blog – Project Portfolio Management (PPM) Fundamentals On Demand

Our most recent instructor-led training to convert to an on demand, available at any time, from anywhere on any device, free of charge is Project Portfolio Management (PPM) Fundamentals. Project Portf...

Now Learning Blog - Domain Separation Implementation goes On Demand

The classroom version of Domain Separation Implementation retired Tuesday, April 21st, 2020 and is now offered on demand - available any time, on any device! In this 3 hour, 30-minute course you will ...

Drive value with ServiceNow - try the NEW value calculator!

Calculating the potential value you can achieve with a new solution can be complex, but ServiceNow has made it easy with our new value calculator. Using the calculator is a great way for you to determ...

IntegrationHub-Extract Tranform Load (IH-ETL) is GA in ServiceNow store

The importance of data in the digital economy cannot be overstated. CMDB data is a critical piece of the puzzle for our customers to realize better outcomes from NOW platform. This is also an area whe...

Unlearn Series - Unit Test Your Script Include Using ATF

For people who did not read my last blog post, I am in the process of creating a reusable set of functions that can reduce writing boilerplate code. Since the project is going to be a script include w...

We’ve been OCM’ed!

Technical what…? Picture yourself in, let’s say, 2014. ServiceNow is running Eureka, there is a brand-new look and feel, and your customer has very specific needs, not included in the baseline, that c...

Unlearn Series - Common Library Functions - Part1

Update: Part-2 of this has been uploaded HERE. This library had a rewrite of all the functions. So please read Part-2 of the blog as well. This blog is about a share item that I recently uploaded, whi...

ServiceNow Credential Resolver Cookbook - Hashicorp Vault as an External Credential Store for ServiceNow ITOM Applications

Beside sharing the implementation of this Hashicorp® Vault integration, this article is also intended to provide you a step by step cookbook to build your own "Credential Resolver". The source code of...

Validating Service Catalog variables following the best practice

Overview Although this feature has been there since Madrid, most of the developers I am in touch with keep validating forms in the old way, via scripts. Many don’t know yet about the possibility of us...

Accelerate success with the new Customer Success Center

We are excited to announce the launch of the NEW Customer Success Center! The Customer Success Center (CSC) is your one-stop shop for prescriptive, actionable resources designed to make you more succe...

Knowledge 2020 Digital Experience for Customer Success

At ServiceNow, we believe that the only true measure of our success is the success of our customers. That means we’re committed to connecting you with the knowledge and skills you need to expand your ...