A successful software project is defined by its outcomes. Our customers tell us the outcomes they want are to enhance customer and employee experience, increase efficiency while lowering operational c...
At ServiceNow, we’re committed to making the world work better for everyone. We succeed by helping you to succeed. And with the enormous possibilities that digital transformation is giving each and ev...
When you’re at the forefront of medical technology, innovation is in your DNA. That’s why Becton Dickinson (BD) embarked on an ambitious shared services program to accelerate and streamline how the co...
INTRODUCTIONIf you have been using ServiceNow Discovery and/or Service Mapping, then you should be familiar with Pattern Based Discovery. Patterns are the “code” that does the job of collecting inform...
To ensure our customers get the maximum benefit from their ServiceNow investments, we developed Now Create, a tool that provides step-by-step delivery guidance to help you deploy our solutions along w...
We are excited to announce some new changes on how you can earn points on the Community. Bonus points are now awarded based on the forum and topic level of the user who rates you. You can also earn po...
If you’re a regular visitor to the community, you’ve already heard how ServiceNow certification gives you skills that help your team to succeed, increase your influence, and enhance your career prospe...
At ServiceNow, we’re proud of how we help ServiceNow professionals like you succeed. Our training and certification programs give you the skills and insights that you need to deliver amazing business ...
Ciao, you must be excited to hear what's in the store for IT Operations Management and CMDB in the Rome release. First, let's recap some of the challenges we heard from you. Disjointed and poorly inte...
At ServiceNow, we’re proud that we help our customers succeed. However, sometimes what we do transcends business outcomes, especially when it involves saving lives. That’s why the story of how one of ...
Today I’d like to tell you how the ServiceNow training and certification team helped a major global retailer to accelerate go live and drive adoption. The story starts when the retailer’s IT organizat...
As a certified ServiceNow professional, you love the challenge of using technology to deliver exceptional business outcomes. You’ve already mastered Now Platform administration, application developmen...
Getting the most value from the Now Platform is more of an art than a science - and in this post we want to explain how this artform can work for you with Now Value and ServiceNow Assure. Successful t...
The Rome release is packed with enhancements that many customers have been asking for. I’m going to share with you a brief rundown of the key enhancements. Please check out the Rome Release Notes for ...
The ServiceNow Customer Success Center (CSC) is your one-stop shop for proven methodologies and expert guidance. Organizations just like yours are using the CSC to help them create great experiences, ...
Adding functionality on ticket page to downgrade or upgrade the incident priority. I have used ng-options to show incident priority field value, but instead of directly updating the priority field val<!-- -->...
On-demand training is a great way to build your ServiceNow skills and knowledge. It’s easy to access anywhere, gives you in-depth topic coverage, and is designed to fit your schedule. And now we’ve ma...
The Customer Success Center (CSC) helps you to deliver outstanding business outcomes. Today, we’re announcing a major enhancement to the CSC with new navigation capabilities which make the CSC a one-s...
If you've read my recent blog posts, you're aware of my excitement for the new UI Builder capabilities which arrived with Quebec, making a big splash. I'll say it again...UIB is the future of building...
If you’re becoming a ServiceNow specialist or if you are a head hunter looking for new candidates, you’ll benefit from familiarising yourself with the jungle of titles used for ServiceNow technical ro...
