Upgrading From MultiSSOv1 to MultiSSOv2

We love the extra features and functionalities that plugins provide, but we occasionally have to phase out support for some of them. This helps make sure we can bring you new and even more useful opti...

How to show Group templates on Agent Workspace without the template_editor_global role

The template_editor_global is required to show global templates on the Agent Workspace.This is a mandatory role to view global templates on the workspace. We cannot bypass this functionality.However, ...

Designing a solution that calculates duration based on schedule

As a business outcome you made need to provide a way to view the number of days/hours a request has been open based on the business work schedule. How do we design this solution using architectural pr...

Empower your hybrid workers' assets - ITAM demo of onboarding, reserving loaners, and offboarding

ServiceNow makes the hybrid world work. This demonstration shows how technology assets are managed through the Now® Platform and HR, IT, and Employee experience workflows. The demo covers three exampl...

Get started with ServiceNow training

ServiceNow training and certification paves the way to your success. Whether you’re a platform owner building a high-performing team or an individual looking to grow your skills and career, there’s no...

Accelerate podcast alert! Becton Dickinson takes advantage of the ServiceNow power curve

In case you missed it, we’ve launched a new podcast. It’s all about accelerating your return on investment in ServiceNow solutions. In this episode, you’ll hear from the platform owner of long-time cu...

Service Mapping and Machine Learning - lessons from the field

Service Mapping with Machine Learning - lessons learnt from the field. This document highlights some of the learnings in leveraging Machine Learning with Service Mapping, including the pre-requisites,...

Protect Your Sensitive Data; Increase Compliance with Cloud Encryption!

Encryption is regarded as one of the most effective approaches to data security. By applying encryption and practicing secure encryption key management, organizations can help ensure only authorized u...

Announcing our 2022 MVP and Rising Stars

We are pleased to announce the 2022 Community MVPs and our first class of Rising Stars. The ServiceNow Now Community MVP Program recognizes the top individual contributors in ServiceNow's online commu...

Automate Discovery of Log4j and enrich the Security Incidents with Agent Client Collector

This blog will talk about how: Customers can Discover servers, running processes and installed software data with Agentless Discovery. Customers can use Advance Discovery techniques like File-Based Di...

Accelerating ServiceNow value with the Accelerate podcast series

In case you missed it, the Services Product Marketing team have launched a new podcast. It’s all about accelerating your return on investment in ServiceNow solutions, and not surprisingly, it's called...

Granting the "Impersonator" role to customers in a domain-separated environment

Issue overview The "impersonator" role allows anyone having it to impersonate any user they can see in the platform. This isn't a problem if is granted to users in instances that don't have the domain...

"Adaptive authentication" or how to restrict access to users based on a specific criteria

Overview "Adaptive Authentication" is a plugin that was released in Quebec but has stayed relatively hidden for the majority of developers. Although ServiceNow Out-of-the-Box allows to whitelist/black...

How ServiceNow custom training is helping British Telecom drive innovation

A great story from one of our customers on the impact of Custom Training at British Telecom. In Cesar Agusto Negri de Oliveira's own words: "Hello everyone! I’m Cesar Augusto Negri de Oliveira, and I’...

Now on Now blog: 3 simple steps to rejuvenate your IT learning program

Providing learning opportunities is one element of a good IT training program. The other, harder, part is engaging employees to participate. The ServiceNow IT Learning & Development team decided to pe...

2022 MVP Nomination and Rising Star Program

We are excited to announce the 2022 Community MVP Nomination process has begun. We are looking to highlight our top contributors and have created a new stepping stone program called 'Rising Star' to i...

Happy Birthday "Knowledge Sources to Go"!

Exactly one year ago, I published the first edition of my "Knowledge Sources to Go" here in the community, and I'd like to take the opportunity to provide a behind-the-scenes glimpse and write down a ...

ServiceNow named a 2021 IT Training Watch List Company by Training Industry

Today, we’re proud to announce that Training Industry has named ServiceNow a 2021 IT Training Watch List Company. Training Industry is the leading research and information resource for corporate leade...

An easy way to keep tabs on your instance security!

Here at ServiceNow, we know your data is valuable, so we provide many features and tools to help keep it secure. One of these tools is the Instance Security Center (ISC) app, which makes it easier for...

How we support you during your ServiceNow implementation. Check out our new brochure!

A successful software project is defined by its outcomes. Our customers tell us the outcomes they want are to enhance customer and employee experience, increase efficiency while lowering operational c...