In case you missed it, the Services Product Marketing team have launched
a new podcast. It’s all about accelerating your return on investment in
ServiceNow solutions, and not surprisingly, it's called...
Issue overview The "impersonator" role allows anyone having it to
impersonate any user they can see in the platform. This isn't a problem
if is granted to users in instances that don't have the domain...
Overview "Adaptive Authentication" is a plugin that was released in
Quebec but has stayed relatively hidden for the majority of developers.
Although ServiceNow Out-of-the-Box allows to whitelist/black...
A great story from one of our customers on the impact of Custom Training
at British Telecom. In Cesar Agusto Negri de Oliveira's own words:
"Hello everyone! I’m Cesar Augusto Negri de Oliveira, and I’...
Providing learning opportunities is one element of a good IT training
program. The other, harder, part is engaging employees to participate.
The ServiceNow IT Learning & Development team decided to pe...
We are excited to announce the 2022 Community MVP Nomination process has
begun. We are looking to highlight our top contributors and have created
a new stepping stone program called 'Rising Star' to i...
Exactly one year ago, I published the first edition of my "Knowledge
Sources to Go" here in the community, and I'd like to take the
opportunity to provide a behind-the-scenes glimpse and write down a ...
Today, we’re proud to announce that Training Industry has named
ServiceNow a 2021 IT Training Watch List Company. Training Industry is
the leading research and information resource for corporate leade...
Here at ServiceNow, we know your data is valuable, so we provide many
features and tools to help keep it secure. One of these tools is the
Instance Security Center (ISC) app, which makes it easier for...
A successful software project is defined by its outcomes. Our customers
tell us the outcomes they want are to enhance customer and employee
experience, increase efficiency while lowering operational c...
At ServiceNow, we’re committed to making the world work better for
everyone. We succeed by helping you to succeed. And with the enormous
possibilities that digital transformation is giving each and ev...
When you’re at the forefront of medical technology, innovation is in
your DNA. That’s why Becton Dickinson (BD) embarked on an ambitious
shared services program to accelerate and streamline how the co...
INTRODUCTIONIf you have been using ServiceNow Discovery and/or Service
Mapping, then you should be familiar with Pattern Based Discovery.
Patterns are the “code” that does the job of collecting inform...
To ensure our customers get the maximum benefit from their ServiceNow
investments, we developed Now Create, a tool that provides step-by-step
delivery guidance to help you deploy our solutions along w...
We are excited to announce some new changes on how you can earn points
on the Community. Bonus points are now awarded based on the forum and
topic level of the user who rates you. You can also earn po...
If you’re a regular visitor to the community, you’ve already heard how
ServiceNow certification gives you skills that help your team to
succeed, increase your influence, and enhance your career prospe...
At ServiceNow, we’re proud of how we help ServiceNow professionals like
you succeed. Our training and certification programs give you the skills
and insights that you need to deliver amazing business ...
Ciao, you must be excited to hear what's in the store for IT Operations
Management and CMDB in the Rome release. First, let's recap some of the
challenges we heard from you. Disjointed and poorly inte...
At ServiceNow, we’re proud that we help our customers succeed. However,
sometimes what we do transcends business outcomes, especially when it
involves saving lives. That’s why the story of how one of ...
Today I’d like to tell you how the ServiceNow training and certification
team helped a major global retailer to accelerate go live and drive
adoption. The story starts when the retailer’s IT organizat...