Unlock value across your organization

In this Customer Success Center series blog, we dive deeper into an amazing resource available to you, the ServiceNow Value Calculator. In recent years, digital transformation has become the main cata...

New ITBM features in the Paris release will help maximize agility

At ServiceNow, we’re very aware of the speed at which things change across every industry. It seems disruptors are everywhere, so a key objective for us is to help customers anticipate change, use dat...

How Lowe’s transformed store operations with Now Mobile and Field Service Management - K20 Recap

Changing the modelLowe's Companies is a Fortune 500 home improvement company, serving approximately 18 million customers a week through a workforce of approximately 300,000 associates. Originally, the...

Podcast: Why is digital transformation such a popular topic these days?

In this new podcast, ServiceNow’s Lisa Wolfe talks with VP of IT Business Operations Patricia Grant about her digital transformation journey and why so many falter when they try to implement change. T...

Achieve successful digital transformation with the Now Value methodology

This is the first in a series of blogs highlighting FREE resources and tools all available to you on the Customer Success Center. In this edition we look at the Now Value Methodology, and how it can h...

What's New in Paris release for CMDB

With IT workflows continuing to stay digital and employees working from home, data reliability is critical to resolving problems especially when teams and organizations are remote. Adding to this new ...

Translating tickets out of the box using the Microsoft’s Azure translation services

At some point, most of the companies have to answer the following question "How do I deal with languages in my organisation?". The answer tends to be one of the following: Forcing employees to use a c...

Grow your influence and impact by thinking like a platform owner

There's still time for customers to register for our summer workshops for "Adopting a Platform Owner Mindset." This 2-day workshop is focused on helping our customers grow their influence and impact b...

WEBINAR for NEW SERVICE: TuneUp Your Security. Protect your Mission-Critical Applications

You are invited to this webinar, TuneUp Your Security: Protect Against Vulnerabilities and Threats, to learn how to understand your ServiceNow security posture, and the available tools and best practi...

Avoiding time-consuming transactions being automatically cancelled

Sometimes we need some extra time to let our transactions finish. Most of the times there is a solution for that script to make it be processed faster due to an improvement in performance: refactoring...

How to give your scripts a beatiful aspect in KB articles

Sometimes Knowledge Articles may include scripts but those scripts won't be properly displayed in the out of the box KB articles. For instance, there's no line number in each line and the script is pl...

Retire an Instance Service Catalog on Now Support (HI) has been enabled with scheduling capability

You can now retire an instance straight from a Service Catalog while having a capability to schedule the instance retire process. At ServiceNow, we are committed towards a pleasant Customer Experience...

How do I get my code up there?

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Let's talk about the steady state development proc...

Agile Scrum – The Cool Kid on the Block

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. By now, if you haven't heard of agile development ...

So, You Want a Customization?

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Now that we know the difference between a customiz...

The Dreaded C-Word

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. You all know what word I’m talking about…custom. T...

Trust Me. I'm a Certified Master Architect

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. How did the Certified Master Architect (CMA) progr...

Security Top Tips Part 8: Help with your quest - Useful tools and resources

Build your inventory The previous post discussed software patching and updates, and why they are so important for security. Now, we will examine some additional tools ServiceNow has made available to ...

Remove watch list user using email link

I have seen many threads on community where user wants to add some functionality over email to do some delete or update operation over the record using email notification link. So i have a one solutio...

How do integrations to ServiceNow HR Service Delivery enhance the employee experience?

Your organization has chosen ServiceNow HR Delivery to be the strategic platform for employee experience. Now you need integrate it with your systems (i.e. HR, Learning, Payroll, etc.) to best support...