Updates on the Now Community Idea Portal

A little over a year ago, we launched the Idea Portal on Now Community with the goal of creating a transparent, accessible, and user-friendly system for customers to make requests. Since then, we’ve r...

Calculate the value of the ServiceNow Safe Workplace suite

In this Customer Success Center series blog, we dive deeper into an amazing resource available to you, the ServiceNow Safe Workplace value calculator. We recently launched a free resource for you – th...

New ways to identify quality content on Now Community

We are pleased to announce, we have introduced a new feature on the Now Community that will help enable our users to more easily identify valuable content. This is being achieved in two ways. 1. For c...

Automating SMS texts and phone calls with Notify

It’s been recently brought to my attention that many customers haven’t heard about the Notify (com.snc.notify) plugin and how this can help them speed up their incident resolution especially during ou...

ServiceNow Event Management and Azure Monitor integration

ServiceNow and Microsoft introducing a new connector integration between ServiceNow Event Management and Azure Monitor. See attached details. The integration is available in ServiceNow store app Event...

Keep your ServiceNow journey on the path to success with ServiceNow governance

In this Customer Success series of blogs, we dive deeper into ServiceNow governance. Success doesn’t just happen. As you start out on your ServiceNow journey, you’re faced with lots of decisions—and i...

Want to turbocharge your business? Build your own ServiceNow apps

In this Customer Success Center series blog, we dive deeper into custom app development. With the Now Platform, you can accelerate digital transformation across your entire company. How? By creating c...

Community: Experience you can get for free (and in your PJ's)

TLDR (Too Long Didn't Read): Playing an active part of the ServiceNow community is like an internship that you don’t have to apply for, has flexible hours, and that you can do in your pajamas. Jump in...

Orchestration - Active Directory Group membership management - Add user to group across domains

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER ServiceNow OOB offers very powerful capabilities to orchestrate Active Directory related tasks. One of ...

Security Top Tips Part 9: Taking it to the next level - Series wrap up

State of Play The previous post outlined some tools and resources we provide to help you secure your instance. This is the last post in the current series, wrapping things up and providing a handy sum...

Can we talk about Agile for a moment?

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Full disclosure...I don't love SCRUM or Agile in t...

Oh Crap Moments and How to Protect PROD

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Most ServiceNow developers and admins who've been ...

Quiver of Code Part III

What the heck is bracket notation??? Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Bracket notat...

Quiver of Code Part II

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Chances are we all have used getReference() before...

The case for a better mobile experience with the ServiceNow Agent app

The Oshkosh Corporation was founded in 1917, driven by a breakthrough four-wheel-drive system that gave people the courage and confidence to go places they never thought they would. Today, more than 1...

Achieve your business outcomes faster: Best of 2020

The Knowledge 2020 digital experience was our largest virtual event of the year—the ServiceNow community showed up by the thousands to connect and share important content. We held over 950 virtual ses...

Activating plugins with the Now Support (HI) service catalog just got easier

Plugins are a great way to add enhanced functionality and new Now Platform features to your ServiceNow instance. Depending on your needs, there are two ways to activate a plugin in Now Support: Use th...

Successful Digital Transformation with the Customer Success Center

Point. Click. Succeed In this Customer Success Center series blog, we dive deeper into the amazing Customer Success Center! The Customer Success Center (CSC) is your organization’s one-stop shop for t...

Quiver of Code Part I

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Every developer should keep a quiver of code snipp...

Unlock value across your organization

In this Customer Success Center series blog, we dive deeper into an amazing resource available to you, the ServiceNow Value Calculator. In recent years, digital transformation has become the main cata...