Downgrade Ticket Priority From Portal

Adding functionality on ticket page to downgrade or upgrade the incident priority. I have used ng-options to show incident priority field value, but instead of directly updating the priority field val<!-- -->...

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If you've read my recent blog posts, you're aware of my excitement for the new UI Builder capabilities which arrived with Quebec, making a big splash. I'll say it again...UIB is the future of building...

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UI Builder - Opinions and Insight

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. My last several blog posts have been a review of s...

UI Builder - Component Visibility Logic

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. As we build fully capable and engaging experiences...

UI Builder - Themes & CSS

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. UI Builder takes advantage of Theme records which ...

UI Builder - Page Variants

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. A very cool feature available in UI Builder (Quebe...

UI Builder - Events

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. In previous blogs I've covered the basics of layou...

Using Global Scope Apps to make Customizations in Global Scope easier

While the Now Platform platform delivers a lot of great processes out of the box, it's often required to tailor those processes to specific business needs. For a holistic view of Customization Best Pr...

UI Builder - Binding Data to Components

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. In my last post, I walked through using a Transfor...

UI Builder - Transform Data Brokers

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. In my last post, I highlighted the power of using ...

UI Builder - GraphQL Data Brokers

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Graph what now? You didn't think you'd be able to ...

UI Builder - Components

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. UI Builder has been around, lurking in hidden part...

UI Builder - Drag & Drop Containers

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. UI Builder is ServiceNow's new WYSIWYG user interf...

UI Builder in Quebec

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Get ready for the sleeping giant to awake everyone...