Knowledge Blocks - feature overview

This blog introduces the Knowledge Blocks feature. As we add more capabilities around knowledge blocks, this blog will be updated. Feature overview: Knowledge Blocks allow authors to create reusable c...

Introducing the Idea Portal on Now Community - why we did it and what's next?

We are proud to announce the brand new Idea Portal on Now Community. The Idea Portal is a new and improved method for you to submit product enhancement requests, view what others have submitted, vote ...

How can I make my MVRS variables depend on other variables?

FYI, this is a reposting of my post here: https://jace.pro/post/2019-09-06-mvrs-dependent-variables/ So It's been asked a few times, "How can I make my MRVS variables depend on other variables?" The q...

Do you work in the Energy Sector? Come join the Energy Special Interest Group just for you!

The Now Community has a place for you in our Special Interest Groups (SIGS) Log in, visit this page, click to "Subscribe" to join, and start engaging with others in your industry! You can always find ...

New York! New York! PPM Updates Make us Sing!

Whenever my family members get together, we all gather in the family room for a rousing night of karaoke. One night we had friends visiting and they decided to get involved as well. Now, although we c...

NEW Success Playbook: How to successfully implement an efficient and proactive onboarding program

Overview Whether implementing new processes or upgrading current ones, successfully rolling out an enterprise onboarding program across an organization can be complex. At ServiceNow, we’ve developed s...

How do the new KPIs are added to ServiceNow Benchmarks?

I am getting this question quite often lately: “What KPIs already exist in ServiceNow Benchmarks and how new KPIs are selected?” Let me describe the process we use to identify a new Benchmarks KPI for...

Security Top Tips Part 1: Navigating the maze – Making sense of the shared security model

First things first The Security Top Tips blog series provides practical security advice and describes the tools available in the Now Platform® to help you keep your data safe. ServiceNow provides a po...

AWS Gov Cloud and AWS Organization support for Cloud Management and Cloud Discovery

AWS Gov cloud is comprised of two geographical regions that are distinct from AWS public cloud region. AWS Gov cloud provides a smaller subset of functionality of the public cloud, albeit, syntactical...

Help us better understand your job so we can improve and simplify your ServiceNow experience!

We would like to better understand what you do as part of your day-to-day job so we can build future products and services that improve and simplify your experience on the ServiceNow platform. Take th...

Check out the Now Mobile Demo Support Community Forum available on September 4th!

Welcome "Now Mobile Demo Support" Community Forum. We are here to help you have the best experience with the Now Mobile and ServiceNow Onboarding Demos. Additionally, other members of the Community ca...

Now on Now Webinar: How ServiceNow used Enterprise Service Management to drive 97% employee satisfaction while reducing support burdens 20% (10 am PT, Tues., Sept. 17)

High employee satisfaction is vital to ServiceNow’s success. In this webinar, ServiceNow IT leaders Mirza Baig and Rajeev Sethi will share how we use the ServiceNow Enterprise Service Management (ESM)...

2 Steps to Create a Dynamic Filter that Returns Groups Logged in Users Belong to

Dynamic filter options enhance filtering by allowing users to run existing script includes or JavaScript against a reference field within condition builders and dynamic reference qualifiers. There is ...

Check Out the New App Developer Guides

App Developer Guides for the Now Platform It doesn’t matter if you are citizen developer or a professional one, you can use these guides to accelerate the app development process by automating and bui...

Employee Scoring

We were asked by management for a way to grade or rank employees by their work. After brainstorming a bit, we developed a formula of sorts. I talked to a few of you at the K19 event and thought I’d sh...

ServiceNow DevOps Podcast - Episode 1: Richard and Eric DevOps Overview

Welcome to the premiere episode of our new DevOps Podcast Series! Today, we have Richard Hawes and Eric Ledyard together to discuss the basics of why and how ServiceNow is entering the DevOps arena. W...

New Guide for Developing as a Team now available

Developing as a Team Enable Powerful Team Collaboration by checking out the Developing as a Team App Development guide. This guide includes a step-by step process to help you plan, prepare, and build ...

Building World Class Online Experiences (Episode 1)

Episode 1: Transforming your ability to obtain service and support from ServiceNow If you don’t know me already, my name is Teena Singh. I am passionate about your customer experience across our self ...

Seeking YOUR input - recognition program coming soon

ServiceNow will be launching a role-based recognition program this fall; the program is focused on your individual professional development (learning, growth & success), and we’re looking for your inp...

Avoid the Breakdown

Breakdown? What breakdown? The IT Service Management (ITSM) tool implementation breakdown is what I’m talking about. I’ve been in IT Project and Portfolio Management since 2001 and I have seen my fair...