Knowledge Base Digest: September 5, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Alexa + Neva + ServiceNow: build an AI-based virtual agent in an hour

"What's the status of my ticket?" "How do I reset my password?" "What's my PTO balance?"AI is the new app and voice is the new UI. Join AI expert Ashish Kumar Thursday, September 7 at noon ET for an i...

Unlearn Series - Reverting Workflow Version

Ever wanted to revert a workflow to a previous version? ServiceNow is a highly flexible application, allowing you to build incremental versions of a workflow. But there are times when you want the fac...

URL type variable on catalog form

URL Type VariableHello All,I tried to create this for users who want to add URL on catalog form .Below are the steps that you need to follow .Note: OOTB This variable type is available on Jakarta. Cre...

Is your Career Accelerating @ the Speed of Business?

In this group, I'd estimate a good 95% yes's to my question on the blog title, I bet you are saying: "Yes, of course, I'm associated with ServiceNow, so my skills and career are accelerating @ the spe...

Enable Two step checkout for Standard Change Catalog in Jakarta

The most common enhancement request I've received related to the Standard Change Catalog feature has requested a way to confirm the standard change template being requested prior to creating the chang...

Unlearn Series - Improve Your DevOps Experience

DevOps in spirit champions better collaboration between your IT operation and developer teams.Few of the major challenges when you are in DevOps transition includes,How do you make sure that your oper...

Knowledge Base Digest: August 29, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Global Financial Institution Modernizes Service Management in 6 Months

Recently, the ServiceNow Global Services team and our partners had the pleasure of working with a large bank headquartered in North America. Ranked among the top 10 largest banks in North America, the...

NowForum: Coming to a city near you!

It's been just a few months since Knowledge17 which means it's time for our local NowForum events around the globe. In a few short weeks, we'll kick off our 8-city event and bring ServiceNow to you! S...

Best practices for creating and editing forms

The power and flexibility of the ServiceNow platform allows organizations to extend existing applications and develop new ones to meet their needs. Users interact with these applications through forms...

NOWSupport best practices series list

Behind the scenes here at ServiceNow, the Product Content Multimedia team works closely with subject matter experts to disseminate critical information to our customers. We've found that certain topic...

Unlearn Series - SN Standards Framework

Ensuring good developments practices are being followed, is a challenge on ServiceNow space since the application much native support or adds any constraints in the system, that can stop/alert the dev...

JavaScript learning path: From Zero to Hero

When I started as a ServiceNow admin, in 2011, I did not have any experience with JavaScript. I had to learn the basic, fast, and I choose to continue to progress along the way. I consider that contin...

Knowledge Base Digest: August 22, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Service Portal: What really grinds your gears?

At Yansa Labs, we get really excited about pushing Service Portal to its limits, and we believe in the idea that people want to do amazing new things in their Portals. To that end, we've built a great...

Cybersecurity Company Deploys ITSM in just 3 Months

Recently the ServiceNow Global Services team and one of our key partners had the pleasure of working with one of the world's leading independent cybersecurity companies.This organization was in the pr...

Knowledge Base Digest: August 15, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Unlearn Series - Bulk Insert Question Choices

Do you agree that it is a pain when you are trying to insert multiple question choices to a select variable on catalog? You have to ensure a consistent Choice label and value style, maintain ordering ...

Identify Top Partner Companies in the Community with the NEW Partner Leaderboard

The Partner Leaderboard celebrates and recognizes ServiceNow partners for their valuable contributions and the difference they are making within the ServiceNow ecosystem. The leaderboard lists the par...