Knowledge Base Digest: August 15, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Unlearn Series - Bulk Insert Question Choices

Do you agree that it is a pain when you are trying to insert multiple question choices to a select variable on catalog? You have to ensure a consistent Choice label and value style, maintain ordering ...

Identify Top Partner Companies in the Community with the NEW Partner Leaderboard

The Partner Leaderboard celebrates and recognizes ServiceNow partners for their valuable contributions and the difference they are making within the ServiceNow ecosystem. The leaderboard lists the par...

Unlearn Series - Missing Catalog Task Variables

Building Service requests (catalogs) are an integral part of ServiceNow. While creating a holistic workflow that is able to handle the entire fulfilment process is recommended, but more often than not...

Knowledge Base Digest: August 8, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Blackouts and Maintenance Rules

In Event Management the term "blackout" (or "maintenance") is used to refer to a time period when notifications for events should be prevented, for example when regular system maintenance is scheduled...

Unlearn Series - Paste Encoded Query

This blog post might enrage few people, as honestly, I am starting to think the solution I am presenting here is very silly.I have seen many blogs posts and share utilities allowing you to create Glid...

Variable action logger : Jakarta Upgrade and new feature : A much needed functionality for troubleshooting client side actions.

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.Believe it or not, it's been always a pain (for me at least) to troubleshoot client side iss...

What's new and what's fixed on docs.servicenow.com

The ServiceNow product documentation site, docs.servicenow.com, is where you can go to learn everything about how the Now platform and its features work. Whether you're on the Istanbul release or you'...

Unlearn Series - Restrict Users On Email Client

People have asked this question in the past where they wanted to restrict the users that are available for selection in the email client. This would be very useful if you want to enable the email clie...

Knowledge Base Digest: August 1, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Technology in Government conference: #HackNow event

Next week I'm heading to Australia to lead a hackathon at the Technology in Government conference in Canberra. I'm a fan of hackathons — which at ServiceNow we often refer to as CreatorCon or HackNow ...

ServiceNow 150 Article & Video Collection - Two Year Anniversary

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.____________________________________________________________________________Well! Hard to be...

Duplicate Configuration Items in the ServiceNow CMDB

Update for New York Release: A new field has been introduced into the cmdb_ci table: Duplicate Of (duplicat_of). This field is a reference to Configuration Items. On the insert of a CI with the Identi...

What does ITSM have in common with the TacoBot? Listen and learn.

I sat down with and IDC analyst Rob Young at for a discussion about the future of AI-driven automation in IT. We discussed how AI is being used today, the business benefits of and AI-driven recommenda...

Journey through Event Management - Introduction of Alerts

Welcome back to the series: Journey through Event Management, Part Deux! Two weeks ago, we started with the basics of ServiceNow Event Management: the definition of events & alerts; how event rules ca...

Knowledge Base Digest: July 25, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Great UX Trick: Field decorations with 305 hidden icons

ServiceNow contains a hidden treasure of more than 300 icons than can be used to convey better visual distinctiveness to your users' bookmarks, service portals and system info messages. This distincti...

Unlearn Series - Auto Populate List Collectors

This blog presents a quick way to auto populate list collectors when they are dependent on other variables of the form. This is especially useful when list collectors have numbers of records that is g...

Legacy Workflow Rest Message Activity: TypeError: Cannot convert null to an object.

Many people still like to utilize the out of box REST Message workflow activity when creating their workflows. This activity has been deemed "deprecated" by the platform, and thus has not been updated...