For various reasons, developing custom components in ServiceNow's Next Experience UI Framework has historically been harder than it should be. Whether it's out-of-date Horizon Design System components published to NPM, a lack of expertise in the comm...

Declarative Actions (DA’s for short) have been around for quite a while now. Although trusty UI Actions are still going strong, and apply across all interfaces – including Next Experience-based ones, Declarative Actions are much more flexible, power...

I joined ServiceNow in 2015, and I've been working with Service Portal ever since. Before joining ServiceNow, I was building full-stack applications that used the AngularJS framework, which Service Portal also uses. I've built so many portals and wid...

I work a lot with Service Portal, and luckily my background in web development has meant that I can see through it’s sometimes complex world, so that when something strange is going on I can usually find out why it’s happening, and know what to do to...

Apart from the basic concepts of HTML, CSS, and JavaScript, one of the most powerful things you can learn to really feel comfortable in Service Portal is AngularJS scopes.There are many resources online which do a great job of explaining AngularJS sc...