Minute Mondays for Partners: Autonomous IT

Learn how to articulate the value of Autonomous IT and help customers boost operational efficiency, reduce costs, and minimize risk through autonomous IT decision-making on a single, unified AI platfo...

Data Governance is critical for a successful Agentic AI adoption

Data Governance is a key part of ServiceNow technical governance. It defines the standards and practices for owning and managing data assets created, stored, and processed on the Now Platform. Agentic...

Get your voice heard: Participate in UX Research Panel now!

We're invitingServiceNow users to be a part of our UX Research Panel and help shape the future of ServiceNow's products. Your voice matters—and we want to hear it. The product spaces we are currently ...

Co-Creating a Smarter Agentic Workforce Experience

Are you a Service Desk Manager (or similar role)? We’re looking for customers to share their insights on how we can create a better experience for managers and agents in blended human–AI teams. By joi...

Unnecessary customisation for tracking assignments

OverviewKnowing which groups or agents have been previously assigned to a task is paramount, but there is no need to customise your instance for that. For some reason I have seen many times customers ...

Minute Mondays for Partners: Deal Registration

Learn how AI Agents can simplify partner deal registration. Accelerate success with smarter, AI-driven processes: AI Agents can now submit deal registrations on your behalf, saving you time, reducing ...

Live on ServiceNow: Now Support and what it can do for you

Join us to learn how to set up your organization to log support cases and receive important email notifications about your instances. We’ll walk you through the ServiceNow support model, SLAs, and all...

AI Learning Days: What to Expect when Expecting (an implementation)

Why implementation matters . . . The numbers are staggering 100's of billions wasted/lost on digital transformation - not because of the technology - because of the execution. In our recent AI learnin...

Minute Mondays for Partners: Ignite your Sales Pitch

Master smarter partner selling with ServiceNow Ignite. Discover how to put customers first, overcome objections with confidence, and perfect your pitch to drive real results with Ignite for partners. ...

How Customer Insights Shaped ServiceNow University and AI Control Tower

At ServiceNow, we believe that truly understanding customer needs is the key to creating tools and experiences they’ll love. The team I lead, the UX Research and Insights team (UXRI), dives deep into ...

Zurich Early Release for Build Partners

Note: To request for early release to the Zurich release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide early ...

ILT: the Endangered Species That Still Teaches Best

In a world of scroll, scroll, ‘click’, and speeding the video to 2.5. . . to get through it faster, Instructor Led Training (ILT) is the Unicorn 濾 you didn’t know you needed. And it’s becoming increas...

An Exciting Opportunity to Become a 2025 Rising Star

Get ahead. Grow. Shine. Become a ServiceNow Rising Star. If you enjoy sharing your experiences with others then this program is for you. You can become a 2025 ServiceNow Rising Star when you submit yo...

Minute Mondays for Partners: CSM Enablement (Yokohama Release)

Customer Service Management just got a major glow-up in the Yokohama release! Agents can now manage voice interactions right inside their workspace, with built-in call controls like transfer, hold, mu...

FSO: Loan Operations Management

Overview: Financial Services Loan Operations application is a solution in Financial Services Operations that supports personal and business loans. This solution enables your financial organization to ...

Pathway to BPC

 Path to Becoming a High-Impact ServiceNow Business Analyst / Business Process Consultant (BA/BPC)Who is a BA/BPC?A Business Analyst (BA) translates business needs into technical solutions.A Business...

Minute Mondays for Partners: Unlock your Demo Potential

Ready to elevate your demo game? Discover how DemoHub Unlocked can help you find, customize, and deliver powerful, value-driven demos—faster and smarter—with the ServiceNow AI Platform. Start now: HER...

AICT

Be a Voice in Shaping AI Innovation at ServiceNow

We’re inviting professionals like you to join our AI Research Panel—where your insights help shape the AI experiences of tomorrow. By becoming a panel member, you’ll gain early access to upcoming rese...

Microsoft Intune ServiceNow Integration Use cases

Use case 1: Insert CMDB Data Feed into ServiceNow Pull Computer and Handheld CI data into ServiceNow CMDB and update it based on the serial number match. In addition to standard attributes this will d...