We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking t...
While the benefits of a Workflow Data Fabric are immense, building one is no small feat. It requires more than just choosing the right tools, it demands architectural foresight, cross-functional align...
Where AI gets to WORK! There is a lot of buzz in the ecosystem about the ServiceNow's Annual Conference happening as I write this - Knowledge 2025 and this year is its bigger than ever! More than 25,0...
Customer support is another domain ripe for disruption with Workflow Data Fabrics. Support workflows typically span CRMs, ticketing platforms, communication tools, knowledge bases, and sometimes back-...
Overview Robust Transform Engine (RTE) is an architectural enhancement to the traditional transform map mechanism in ServiceNow. It decouples the transformation logic from processing logic, offering b...
Overview In today's business landscape, Environmental, Social, and Governance (ESG) considerations have evolved from optional corporate citizenship to essential business strategy. ServiceNow, a leader...
IT Operations (ITOps) is a prime candidate for transformation through Workflow Data Fabrics. In most organizations, ITOps spans a patchwork of monitoring tools, ticketing systems, incident response pl...
When you combine Workflow Data Fabrics with AI, you unlock a new era of intelligent automation. Traditional workflows follow predefined paths, but AI-powered workflows can analyze context, predict out...
OverviewHave you ever wondered what is the best way to export articles from ServiceNow? One might think that is an easy task. At the end of the day, all you have to do is exporting the kb_article reco...
Metadata is often seen as a supporting actor in IT, but within a Workflow Data Fabric, it becomes a core and essential component. It’s the thread that weaves together actions, context, and intelligenc...
Discover Now Assist Skills: A Rapid Reference for Partners — a course designed to equip ServiceNow partners with key insights and best practices for implementing out-of-the-box skills that drive smart...
The Governance Topology A Fundamental Framework for Mapping out Governance Table of Contents 1 - Introduction 2 - Disclaimer 3 - Why Introduce The Governance Topology 4 - What is The Governance Topolo...
Data Fabric isn’t just a single product, it’s a composable architecture. Its power lies in how it stitches together a variety of technologies to support real-time, intelligent, and adaptable workflows...
Modern enterprises run on workflows. Customer onboarding, incident response, procurement, development cycles, but many are held together by fragile integrations, email chains, and manual handoffs. The...
In today’s complex digital landscape, enterprises are juggling an ever-growing web of platforms, tools, and data sources, often resulting in disconnected workflows, siloed operations, and diminished a...
We want to hear from you! At ServiceNow, we're committed to continuously improving the Virtual Agent experience—and your insights play a critical role in that journey. The AI team is currently conduct...
Explore the future of Agentic AI at ServiceNow by understanding the key differences between Now Assist and AI Agents. As a ServiceNow partner, take the next step—enroll in the Building AI Agents on Se...
Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...
Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...
Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...
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Kalisha Moore MVP 2026: My Community Power
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Attila Varga MVP 2026: My Community Power
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My ServiceNow Journey – Learning, Growing, and Bec...
