Discover Now Assist Skills: A Rapid Reference for Partners — a course designed to equip ServiceNow partners with key insights and best practices for implementing out-of-the-box skills that drive smart...
The Governance Topology A Fundamental Framework for Mapping out Governance Table of Contents 1 - Introduction 2 - Disclaimer 3 - Why Introduce The Governance Topology 4 - What is The Governance Topolo...
Data Fabric isn’t just a single product, it’s a composable architecture. Its power lies in how it stitches together a variety of technologies to support real-time, intelligent, and adaptable workflows...
Modern enterprises run on workflows. Customer onboarding, incident response, procurement, development cycles, but many are held together by fragile integrations, email chains, and manual handoffs. The...
In today’s complex digital landscape, enterprises are juggling an ever-growing web of platforms, tools, and data sources, often resulting in disconnected workflows, siloed operations, and diminished a...
We want to hear from you! At ServiceNow, we're committed to continuously improving the Virtual Agent experience—and your insights play a critical role in that journey. The AI team is currently conduct...
Explore the future of Agentic AI at ServiceNow by understanding the key differences between Now Assist and AI Agents. As a ServiceNow partner, take the next step—enroll in the Building AI Agents on Se...
Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...
Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...
Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...
Working with JSON in ServiceNow Scripts I keep a few useful code snippets in a fix script on my personal instance for reference, and I find myself returning to them frequently. One technique I've be...
I've written a few blogs on the topic of discovery in the last few days. Very simple stuff aimed at getting a basic home lab environment up and running and discovered. That's mainly because I wanted t...
I'm a really big fan of the Employee Center, and have been since it's first release. I can still remember being told about it landing on the roadmap during the Certified Master Architect Program back ...
I recently configured the walk up experience in Yokohama in order to be able to demonstrate the new Appointment Booking (IT and HR) in the Employee Center and wanted to describe the process, and how s...
In recent months I have had the pleasure of working with customers who take accessibility just as seriously with their implementation on the platform as we do at ServiceNow. The product is not perfect...
I wrote a short article about how easy it is to get started with the Impact Health scanner for your update sets recently here. When I talk to customers about this, one of the first questions that is a...
The Yokohama release brought with it a raft of new in instance capabilities for our impact customers. For me, one in particular stands out as something many customers would want to take a look at stra...
I've written a couple of blogs on the topic of discovery in the last few days. Very simple stuff aimed at getting a basic home lab environment up and running and discovered. I'm now extending the cove...
I am actively working with a client to stand up a case management solution in support of their finance shared services, covering key functions of supply chain, AP, AR, vendor master data and travel & ...
I sat down recently to set up a lab environment again after years without one, and previously blogged about how incredibly easy the basic setup of discovery (MID Server Host, MID Server, Discovery sch...
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