Help us improve our ITSM documentation!

I'd love to have you involved in our next research project to help us build a better ServiceNow product documentation experience for all ServiceNow users. It would be great if you'd consider signing u...

Software Asset Management program challenges - a personal PA perspective

First, an admission... I am not an implementation specialist in SAM Pro. I don’t currently hold the certification, and have never led an implementation of it for a customer. Perhaps not the best of st...

Knowledge 2025 Customer Call for Content is LIVE

The customer call for content (CFC) is live for Knowledge 2025. Now is the time to bring gather your pit crew and submit your best stories. The checkered flag is in reach, share your stories on where ...

A look at the Innovation lab 'Developer Workspace' store app app

Last year, I spent some time reviewing a few of the releases to the store by the Innovation lab. Some were of more use for me in my role as a Platform Architect. The Express List stands out particular...

2024 Wrapped: Thank you ServiceNow Experts!

ServiceNow Community Experts are a fine example for all of us! We're posting this blog to say thank you for showing up and bringing your best to every moment with us. Afterall, this year has been fill...

ServiceNow Community Gratitude: Reflecting on 2024 and Looking Ahead to 2025

To our amazing Community members, As the year draws to a close, now is the time to pause, reflect, and appreciate the journey we’ve shared. Whether you’ve been building powerful workflows or applicati...

Now Assist in Knowledge Management - Invitation to respond to a survey

Share Your Experience with Now Assist in Knowledge Management! Dear Knowledge Community Members, We invite you to participate in a survey to help the Knowledge Management product team better understan...

2025 MVP nominations are here! Show us all what you've done and let's have fun.

Hooray! Nomination forms are now live for the 2025 ServiceNow MVP program. Get started here. You may apply any day during the nomination window: December 1st through December 31st Why apply for Servic...

Rising Star nominations will reopen in 2025

Dear Community, Thanks for being excited about the Rising Star Program! At this time, we are working on revamping this program to bring you better opportunities for growing your reputation as a Servic...

Join Our Research Study on Generative AI Decision-Making!

We’re excited to invite you to participate in an upcoming study on how organizations evaluate and make decisions around generative AI products. Your insights as part of the ITSM community would be inv...

Guideline how to build CSDM Relationship

A CSDM relationship map is a visual representation of the relationships between various configuration items (CIs), services, and business processes defined in the Common Service Data Model (CSDM) in S...

Portals can be finally deactivated in Xanadu

OverviewOut of the box there are portals that come pre-installed, but also, it is quite common to start using a portal and then stop using it to use another one. The most common case is that of the Se...

New York ITSM Customer Adoption Day: Supercharge your ITSM strategy with AI-powered innovation

In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow® IT Service Managemen...

"90 Days to Renew: Don't Let Your Certs Say Adieu!"

In today's digital age, TLS/SSL certificates are the unsung heroes safeguarding our online interactions. They verify the authenticity of websites, ensuring secure data transmission and protecting sens...

Santa Clara ITSM Customer Adoption Day: Supercharge your ITSM strategy with AI-powered innovation

In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow® IT Service Managemen...

Partner Enablement and Knowledge (PEAK) October Webinars

ServiceNow Partners! Welcome to Q4! We're excited to share our lineup of partner webinars designed to keep you informed and engaged. These sessions will cover the latest updates, best practices, and i...

Insider Tips: A World Forum Survival Guide with Lauren McManamon

Hey there, ServiceNow Community! We’re back with some exciting insights straight from the first World Forum of the season in London. In this blog, we’ll showcase some top tips and tricks for making th...

What is CSDM's relationship with APM, DPM and SPM and how they can work together?

The Common Service Data Model (CSDM) is a ServiceNow framework designed to standardize the way services and supporting components are modeled in the CMDB. It helps to ensure a consistent and unified v...

How to think about planning your ServiceNow digital transformation program

How to think about planning your ServiceNow digital transformation program I recently worked with a customer who was implementing ServiceNow to replace their existing ITSM tool. Most people would agre...

It’s time for the ServiceNow World Forums!

Two months. Nine cities. Endless opportunities for innovation, inspiration, and collaboration. October is here… and you know what that means? It’s time to kick off the ServiceNow World Forums! The Ser...