The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Asset Management
Integrate physical, technological, contractual, and financial aspects of information technology assets using IT asset management.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- Connect Support conversation's Short Description using the OOB response.newRecord() API is truncatin...
- If a user ends and rejoins a connect support conversation before it is accepted the Duration time of...
Customer Service Management
Provide service and support for your external customers with Customer Service Management (CSM).
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- How to add a Trusted Signed Certificate to the keystore file of an Edge Encryption Proxy (KB0634428)
Filters
Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- KB header that has Attach to [Task] button is not available for certain users due to conditions in t...
- Users with knowledge_admin role do not have read/write access to all knowledge bases (KB0596764)
Lists
Display information from a data table and search sort and filter that information using lists.
- List V3: A dot-walked field in the left side of an "is same as" / "is different from" filter does no...
- User list personalizations may be visible to other users with the same roles (KB0584506)
- [List v2] Related list and embedded list personalization do not not work correctly (KB0522575)
- List v2 field styles do not apply to currency fields for alignment (text-align) (KB0634362)
- List V3: Date operator "At or After" and "At or Before" issues (KB0621468)
- In List V3, tags are not visible to group members after the tags are assigned to a record (KB0622495...
- List V2: For a fixed query with an OR Condition to which Group by is applied, the list shows unexpec...
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
ODBC
Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.
Orchestration
Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Persistence
Manage how data is stored on an instance.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Calendar Report short description field does not wrap (KB0634567)
- Drilling down to the Total/Total value on a Pivot table does not show correct data when Show Other i...
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service Catalog home page is blank to non-admin users if a category has no active items (KB0594578)
- Service Catalog incorrectly sets a clause of "is different" to "SAMEAS" when the condition is saved ...
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Date Field's calendar popup does not go away when clicked on a Drop Down field (KB0634481)
- When redirected to Service Portal, browser is stuck on welcome.do page (KB0634423)
Upgrades
New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Certification Tasks list using Listv3 does not show the percentage correctly (KB0596373)
- Back button in Knowledge article Preview window displays incident list rather than returning to in...
- Knowledge article information does not save if a parent field is on the form (KB0621742)
- Chrome scrolling issue with reference icon pop-up window (KB0622201)
- Go To filter does not work with OR conditions (KB0622195)
- Records in [sys_ui_section] and [sys_ui_form_section] system tables are deleted when a form section ...
- An end user/ users with no roles is able to see the personal information of users who post on the ac...
- Form Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section...
- User without privileges cannot save filter using condition builder (KB0634545)
- Base system script error in Export Set sys_ui_context_menu prevents the record from being updated (K...
- Icons are wrong after upgrading, as the server always sends a '304 Not Modified' response even when ...
- Inserting images into an HTML field attaches the image to the incident, even if the record is not sa...
- After creating a column, the Domain separation Layout Form link does not work correctly (KB0621978)
- Catalog item subcategory is pushed to the right when another subcategory is not available for the us...
- HTML Fields in Activity Stream shows HTML Tags (KB0634586)
- Email notifications which are sent at the same time do not both appear on the activity formatter if ...
- Avatar initials are incorrect when emails are in parentheses (KB0610401)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
