The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Email
Configure, diagnose and resolve issues with email and notifications.
- Copy/pasting or dropping images into email client generates valid HTML but RFC2397 is not supported ...
- Using the "quick email" function adds the user to the CC field and they cannot be removed (KB0621610...
Import/Export
Migrate data from one instance to another.
Integrations
Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Service Portal Knowledge rating hover text is not translated correctly (KB0621653)
- Setting for the date picker for the first day of the week is not working in Service Portal (KB062165...
- Display Title value of container start variable inside a variable set is not displayed on Service Po...
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Default sys_ui_list records able to be created by non-admin user (KB0621636)
- On UI16, invalid HTML code added with [code] element to journal fields entries appears blank and pro...
- Email address in CC field also appears in To when an inbound email is updated in target record activ...
Visual Task Boards
Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards.
