Knowledge Base Digest: March 17, 2015

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The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Email

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Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

• Subscription notifications for Live Feed are not sending emails in Eureka (KB0547533)

General User Experience Solutions

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Find solutions to general ServiceNow user experience related problems. (Click to see all General Knowledge Base articles)

• Single user records do not appear in global search (KB0547529)

Graphical Workflow

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Automate multi-step processes such as generating records, running scripts, and transitioning between them based on conditions using graphical workflow (Click to see all Graphical Workflow Knowledge Base articles)

• Determining if there are competing business rules that cause the workflow to stop (KB0538069)

Knowledge Management

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Help important information flow between the IT departments and the company or organization using knowledge management. (Click to see all Knowledge Management Knowledge Base articles)

• Error when inserting a new KB article when the admin language is set to Spanish (KB0547505)

Service Catalog

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Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

• Variable sets are not displaying in the intended order (KB0547487)
• Cannot set a view using the sc_req_itemGetViewName() (KB0547526)