I know I am a bit late this week with all of the new workarounds and information added to the Knowledge Base, but better late than never, right?
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Change Management
Minimize the risk of changes to the IT environment with change management. (Click to see all Change Management Knowledge Base articles)
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery. (Click to see all Discovery Knowledge Base articles)
- Duplicate CI records are being created due to incomplete SNMP responses being returned (KB0535573)
- SNMP - Classifier unable to get manufacturer and model number (KB0535213)
Email
Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)
- Accepting a calendar invitation sent from an instance causes an incident to be created (KB0542178)
- Notifications may not be sent as expected when they are assigned to a domain and configured to be se...
- Emails render with global display value of choice list labels instead of display values specific to ...
- Mail server blocks emails from ServiceNow (KB0539691)
- Emails from untrusted domains are delivered when there is no Guest user and there is a user in the i...
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management. (Click to see all Knowledge Management Knowledge Base articles)
Live Feed
Post and share content in a ServiceNow instance with Live Feed. (Click to see all Live Feed Knowledge Base articles)
On-call Rota
Find the right person within a group to assign an incident or task with On-call Rotation. (Click to see all On-call Rota Knowledge Base articles)
Platform Miscellaneous
Manage fields, function and tasks within the ServiceNow platform. (Click to see all Platform Miscellaneous Knowledge Base articles)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)
- "Ignore Mandatory Evaluation" flag caching issue (KB0536130)
- [D][E][F] Choice fields on Service Catalog, Dublin+ do not show all unique values (KB0546514)
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA). (Click to see all SLA Knowledge Base articles)
Surveys
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys. (Click to see all Survey Knowledge Base articles)
