Knowledge Base Weekly Digest: March 18, 2014

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

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Clones

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Clone your ServiceNow instance and preserve the name and email properties with cloning. (Click to see all Cloning Knowledge Base articles)

• Troubleshooting a clone that is taking too long to complete (KB0535337)
• Verifying your Preserve Data settings for cloning (KB0535338)
• Determine if there is a clone message in datacenter (KB0535354)
• Verifying your Exclude Table settings for cloning (KB0535341)
• How to restart a clone (KB0535343)
• Determining what state a clone is in (KB0535345)
• Determining why attachments were excluded from a clone (KB0535353)
• Troubleshooting a failed clone (KB0534842)
• Verify that you have not added additional preserved tables to a clone (KB0535344)
• Troubleshooting a clone that completes but has issues (KB0534874)
• Troubleshooting a clone that does not start (KB0535171)
• Troubleshooting data consistency issues post-clone (KB0535170)
  

Configuration Management

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Build and maintain the logical service configurations of the infrastructure and application domains that support a service with configuration management. (Click to see all Configuration Management Knowledge Base articles)

• Field Normalization Demo Data in Calgary can stop fields being updated in CMDB (KB0524536)

Discovery

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Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery. (Click to see all Discovery Knowledge Base articles)

• Review the agent log for MID Server errors (KB0535148)
• "AIX - Active Processes" probe return truncated results (KB0535221)
• Troubleshooting a failed Discovery (KB0535181)
• Troubleshooting a MID Server that is down or not responding (KB0535180)
• Classification Phase (KB0535236)
• Large payloads may cause java.lang.OutOfMemoryError: Java heap space (KB0535204)
• Troubleshooting the Shazzam Phase in Discovery (KB0535234)
• Best practice on setting up your MID Server (KB0535145)
• Identification Troubleshooting (KB0535238)
• Troubleshooting the Exploration phase in Discovery (KB0535240)
• Confirm if your MID Server is in a failed state due to event processing (KB0535146)

Email

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Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

• Email entries in activity formatter display broken image links (KB0535286)

MID Server

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Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server. (Click to see all MID Server Knowledge Base articles)

• Determine if you have the correct credentials on the MID Server (KB0535149)

Mobile Browser

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Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)

• E-signature not supported on the Mobile UI (KB0535612)

Platform Miscellaneous

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Manage fields, function and tasks within the ServiceNow platform. (Click to see all Platform Knowledge Base articles)

• Unable to query Watch List fields by email addresses (KB0535487)

Reporting

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Manage and customize the visibility, types, generation, and output types with reporting. (Click to see all Reporting Knowledge Base articles)

• Troubleshooting a report that does not execute (KB0535306)
• Troubleshooting errors in completed reports (KB0535173)
• Troubleshooting reports that take a long time to run (KB0535320)
• Troubleshooting scheduled report issues (KB0535174)

Security

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Manage failed logins,encrypted password protection, roles and access control rules, and audit logs of user interactions with security. (Click to see all Security Knowledge Base articles)

• What to do if you are locked out of an instance (KB0535217)
• Troubleshooting password issues (KB0535588)
• Cannot log in to HI or an instance (KB0535228)

Update Sets

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Move groups of customizations from one instance to another using Update Sets. (Click to see all Update Sets Knowledge Base articles)

• Troubleshooting issues with retrieving update sets (KB0535176)
• Checking which records will be captured within an Update Set (KB0535262)
• Cannot retrieve update sets and receive a 401 or 403 error (KB0535247)
• Troubleshooting field inconsistencies with update sets (KB0535177)
• Update Set Back Out appearing not to delete newly created columns in database (but is deleting in ap...
• Verifying that expected records are contained in the Update Set (KB0535248)
• Troubleshooting Update Set Preview (KB0535263)
• Troubleshooting issues with completed update sets (KB0535178)

Upgrades

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New releases and upgrades allow for ServiceNow customers to get the most out of the latest products (Click to see all Upgrade Knowledge Base articles)

• Determine if the upgrade was successful using the Upgrade Log (KB0535200)
• Checking the Upgrade WAR properties (KB0535199)
• Troubleshooting an upgrade that did not start (KB0535198)
• Troubleshooting upgrade issues (KB0535172)
• Determine what time an upgrade is scheduled to start (KB0535201)
• Understanding the upgrade process (KB0535202)

User Interface (UI)

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Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)

• List calculations do not calculate totals properly with negatives (KB0535616)