The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Apps - ITIL
An integrated, process-based, best practice framework for managing IT services. (Click to see all Apps - ITIL Knowledge Base articles)
Change Management
Minimize the risk of changes to the IT environment with change management. (Click to see all Change Management Knowledge Base articles)
Email
Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)
- When an email template is transferred to a target instance via update set, line breaks may be missed...
- If an email address is specified as a notification recipient and the address matches a user's email ...
General
Find solutions to general ServiceNow related problems. (Click to see all General Knowledge Base articles)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)
- Eureka: Catalog Categories no longer translated (KB0539959)
- Catalog home page renderer value incorrectly set when upgrading from Berlin to Dublin. (KB0535426)
- Unique Key violation detected by database (KB0532690)
- UI policy on Multiple Choice variable throws Uncaught TypeError for childNodes property (KB0533636)
- Reference qual field gets hidden after saving the record (KB0542080)
- CMS Catalog Cart content block Add to Cart/Order Now buttons do not work (KB0538714)
- Catalog Items with a Cart do not display correctly when within an Order Guide (KB0533641)
- "More information" text is not translated when viewing catalog items in another language. (KB0536129...
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA) (Click to see all SLA Knowledge Base articles)
- SLA Percentage Timer, with a schedule, can fire incorrectly (KB0542141)
- Issues with retroactive pause calculation on Task SLA records (KB0542077)
Upgrades
New releases and upgrades allow for ServiceNow customers to get the most out of the latest products (Click to see all Upgrade Knowledge Base articles)
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)
- A glide list field does not display values on a form when the field is read-only and the glide.ui.gl...
- Setting the glide.ui.escape_text property to false makes error message (KB0542030)
Visual Task Boards
Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards (Click to see all Visual Task Board Knowledge Base articles)
- Cannot add archived tasks back to existing visual task board without restoring tasks (KB0540258)
- Visual task boards with filters that contain computed values are unstable when accessed by multiple ...
- Visual task boards break when board owners add themselves to the member list (KB0542083)
- Visual task board user preferences are not stored correctly when the Mobile UI plugin is not activat...
