Performance Analytics, Virtual Agent, Process Mining: A Now Intelligence blog carnival

[dangrady510]

“Writing lives forever, while you may not.”

• P.T. Barnum, creator of the modern circus (kind of like a carnival)

I've never been a big fan of carnivals.  And now that I'm a parent I'm even less of a fan.  I always feel like I'm walking into a trap (we have more two dollar stuffed animals in our house that cost us fifty dollars in ring toss chances then I like to think about).  Carnivals remind me of apps that are free to download, but then pepper you with in-app purchase options.

So, when I came across the term “blog carnival” the other day I was hesitant to click.  But I did, and it motivated me to pull this post together.

A blog carnival is a blog post that is all about other blogs about a specific topic, let's say Now Intelligence.

In my time here at ServiceNow, I've been a part of the growth and expansion of our Now Intelligence solutions. From Performance Analytics to Predictive Intelligence to Virtual Agent - and now to our in-platform Process Mining solution (formerly known as Process Optimization). Along the way, I've written a number of blogs to help communicate the value and impact different aspects of these solutions provide.

There are enough individual posts at this point that I felt a Now Intelligence blog carnival was in order.

Title	Solution	Description
Optimizing AI Agents every step of the way with ServiceNow Process Mining	Process Mining, AI Agents	This post looks at a number of different ways that Process Mining can assist as organizations embark on their AI journey.
How to use Process Mining to isolate and analyze all the work a group/team has  touched	Process Mining	This Process Mining Use Case Series post demonstrates how you can use Process Mining to isolate all the work a group/team has touched.   It goes through how to do the analysis and how to create the Process Mining project.
Process Mining: That's what makes the world go round	Process Mining	Post looks at the Records to and Records from capability in Process Mining.
The Unexpected Similarity Between Thanksgiving and Process Mining (and one big difference)	Process Mining	This blog post makes an interesting comparison between Process Mining and one of my favorite holidays - Thanksgiving.
How to use Process Mining to identify automation opportunities	Process Mining	This Process Mining Use Case Series post details one way you can use Process Mining to identify automation opportunities.
What's new for Process Mining in the Xanadu release	Process Mining	This post details the enhancements made to the Process Mining in the Xanadu release
Process Mining:  Organizational Treasure Hunters Wanted	Process Mining	This post compares Process Mining to a metal detector you can you use to identify process improvement opportunities.
How to use Process Mining to analyze the impact of a process change	Process Mining	This post is part of the Process Mining Use Case series and looks at how you can use Process Mining to analyze the impact of a process change by using the compare option.
What's new for Process Mining in the Washington D.C. release	Process Mining	This post details the enhancements in the Washington release for Process Mining
Benefits of deploying Process Mining in your production instance	Process Mining (formerly Process Optimization)	This post details some of the value-added capabilities you get by running Process Mining in your production instance rather than a lower environment.
How to use Process Mining to identify approval bottlenecks on requested items	Process Mining (formerly Process Optimization)	This post is part of the Process Mining Use Case series and looks how to isolate requested items with long running approval steps.
What workflows/processes is ServiceNow Process Mining available for?	Process Mining (formerly Process Optimization)	This post acts as an index page for workflows specific Process Mining content.
How to use Process Mining for On Hold Reason analysis	Process Mining (formerly Process Optimization)	This post is part of the Process Mining Use Case series and looks how to use the On Hold Reason field in your analysis.
How Process Mining Can Help Win Your Super Bowl	Process Mining (formerly Process Optimization)	Post looks at how Process Mining enables incremental process improvements that can make a big difference for your organization.
What's new for Process Mining in the Vancouver release	Process Mining (formerly Process Optimization)	This post covers the enhancements to Process Mining (formerly Process Optimization) in the Vancouver release.
How to use Process Mining to analyze work that is taking longer to route than resolve	Process Mining (formerly Process Optimization)	This post is part of the Process Mining Use Case series and walks through how to use the solution to analyze work that is taking longer to route than resolve.
How to use Process Mining to analyze reprioritized work	Process Mining (formerly Process Optimization)	This post is part of the Process Mining Use Case series and walks through how to use the solution to analyze situations where work is getting reprioritized as part of the process.
What is Process Mining? Explained by ChatGPT as Real and Fictional Characters	Process Mining (formerly Process Optimization)	This post highlights how ChatGPT explained process mining as different real and fictional characters like Yoda, Martin Luther King, and others.
Am I Ready for Process Optimization?	Process Mining (formerly Process Optimization)	This post answers common questions like am I ready for process mining? How much data do I need? etc.
How to use Process Optimization for SLA Breach Analysis	Process Mining (formerly Process Optimization)	Process Optimization can be used to help analyze tickets that have breached a certain SLA.  This post and recording shows a technique for focusing on those specific records in the Analyst Workbench
What's new in the Utah release for in-platform process mining (Process Optimization)	Process Mining (formerly Process Optimization)	This post highlights the enhancements to Process Optimization in the Utah release.
How to use Process Optimization for intake channel analysis	Process Mining (formerly Process Optimization)	This post is part of the Process Optimization Use Case series and walks through how to use in-platform process mining to identify opportunities to improve existing intake channels as well as identify new self service opportunities.
How to use Process Optimization to analyze reopened work	Process Mining (formerly Process Optimization)	This post is part of the Process Optimization Use Case series and walks through one of the ways you can use in-platform process mining to identify quality issues and reduce the amount of incidents/cases that get reopened.
How to use Process Optimization to do Multi-hop or Ping Pong Analysis	Process Mining (formerly Process Optimization)	This post is part of the Process Optimization Use Case series and walks through one of the ways you can use the solution to identify multi-hop issues in your business processes.
How to create a visualized process map in minutes with Process Optimization	Process Mining (formerly Process Optimization)	This post contains a video that walks through the steps to create your first visualized process map with Process Optimization in a matter of minutes.
What's New in Tokyo for In-Platform Process Mining(Process Optimization)	Process Mining (formerly Process Optimization)	This blog post looks at the Tokyo enhancement for Process Optimization
Winning at Hide-and-Seek with your Process Inefficiencies	Process Mining (formerly Process Optimization)	This post looks at how you can you use Finding Definitions to streamline your ability to uncover process inefficiencies
Why and What of In-Platform Process Mining Through "Moving Pictures"	Process Mining (formerly Process Optimization)	This blog contains a recorded overview presentation and demo recording of ServiceNow's in-platform process mining solution Process Optimization.
Process Mining: Wingman for those who have a "Need for Speed"	Process Mining (formerly Process Optimization)	This post covers the different Process Optimization capabilities that help streamline the process of finding process inefficiencies.
"Know Better" with In-Platform Process Mining	Process Mining (formerly Process Optimization)	This blog post introduces how in-platform process mining helps you identify process inefficiencies and improvement opportunities.
Every Low-Code App Has a Purpose - What's Yours?	App Engine	This blog looks at the importance of defining success metrics for your low code application and then tracking them with in-platform analytics
Low Code, Speed, and my Remote Control	App Engine	This blog looks at the important relationship between low code and pro code developers
Silver Linings: The unexpected similarity between this Thanksgiving and Predictive Intelligence	Predictive Intelligence	This blog looks at the looks at how an in-platform approach to machine learning solutions saves our customers tons of time by automating much of the typical ML pipeline.
What do the ServiceNow Virtual Agent and Cobra Kai have in common?	Virtual Agent	This blog looks at the important connection between ServiceNow Virtual Agent and Microsoft Teams
Knowledge Demand Insights: Getting Smarter about Getting Smarter	Predictive Intelligence	This blog introduces Knowledge Demand Insights which is an in-platform machine learning solution designed to help identify gaps in your Knowledge Base
Even Virtual Agents are Working From Home	Virtual Agent	This blog post looks at some common work from home Virtual Agent conversations
How the Virtual Agent can Help Us with Emergency Response Situations	Virtual Agent	This blog provides some ideas on how the Virtual Agent can help to improve communications during emergency response situations.
Democratizing the Chatbot: The Fastest Path to Value	Virtual Agent	This blog contains a recorded demo of authoring a Virtual Agent topic.
Natural Language Understanding(NLU) Makes the Virtual Agent the Road More Traveled	Virtual Agent	This blogs details how NLU impacts the Virtual Agent experience
HIIT 2.0: The Incremental Benefits of Machine Learning	Predictive Intelligence	Predictive Intelligence provides a layer of artificial intelligence that empowers features and capabilities across the ServiceNow solutions to provide better work experiences. This AI layer delivers a set of machine learning frameworks that support focused solutions to common challenges organizations face, but can also be used as the foundation for innovative solutions beyond the ones we provide.
Is "chatbot" a misnomer? Let's think about what creates successful chat experiences	Virtual Agent	This blog focuses on some of the key but often overlooked aspects of creating a successful Virtual Agent experience.
The Digital Ensemble that Helps Virtual Agent Create Better Experiences	Virtual Agent	This blog looks at how Predictive Intelligence and Performance Analytics help create optimal Virtual Agent experiences
Diversity, Inclusion, and Belonging: A Data and Analytics Perspective	Performance Analytics, Predictive Intelligence	This blog looks at ServiceNow's initial use of machine learning to get insights and value out of the unstructured data on the platform
How Do You Respond to Olympic Moments at Work?	Reporting	This blog post looks at the value that interactive filters can provide from a reporting perspective
How to Chat about Chatbots - Part 1	Virtual Agent	This is the first post in a 2 part blog series introducing some of the common terminology used when implementing a chatbot like the Virtual Agent.
How to Chat about Chatbots - Part 2	Virtual Agent	This is the second post in a 2 part blog series introducing some of the common terminology used when implementing a chatbot like the Virtual Agent
Eliminate the "I'll get back to you's" from your meetings	Performance Analytics	Are you running your meetings with static powerpoint presentations? This blog suggests that if you start using live dashboards in your meetings they'll become more productive.
Performance Analytics "Date Night": Three Overlooked Capabilities	Performance Analytics	This blog discusses three powerful capabilities that are often overlooked by customers: the Workbench widget, Spotlight, and Interactive Analysis
Context: The ABCs of Performance Analytics	Performance Analytics	This is the first post in a 3 part series covering how Performance Analytics goes beyond in-platform reporting. This blog focuses on the context of "time"
Context: The ABCs of Performance Analytics - Part 2	Performance Analytics	This is the second post in a 3 part series covering how Performance Analytics goes beyond in-platform reporting. This blog focuses on the context of "influence".
Context: The ABCs of Performance Analytics - Part 3	Performance Analytics	This is the third post in a 3 part series covering covering how Performance Analytics goes beyond in-platform reporting. This blog focuses on the context of "people".
Go Beyond the Executive Dashboard with In-platform Analytics	Performance Analytics	The effective communication of information to all stakeholders involved in achieving the business outcome is critical to making those changes in behaviors. It delivers information directly into the hands of the people who can directly impact change.
Are you an Industry Leader? Improve your Standing with Performance Analytics	Performance Analytics	ServiceNow is offering access to external benchmarks through the HI Service portal so you can start comparing the performance of your organization to others in your own industry or companies of similar size.   External metrics are important because without them, it is sometimes difficult to get a sense of what "Good" performance is.
Opportunity is what happens when we are busy preparing data	Performance Analytics	What would be the impact to your business if you could reapply all the time that is spent preparing data to actually analyzing it, identifying the areas of opportunity and then innovating and improving based on the insights?
Performance Analytics Spotlight - It's What's for Dinner	Performance Analytics	The Spotlight functionality allows you to assign a score to different aspects of a piece of work (any record) in the ServiceNow platform based on how much influence it has on the action that should be taken.   This declarative scoring helps you better prioritize work in the platform.
To Maximize the Value of your Data - Have a Conversation with it	Performance Analytics	her a collection of different indicators, create contextual relationships between them and present a potential conversation to the stakeholder via a single screen.
Moneyball for Enterprise Service Management	Performance Analytics	Performance Analytics on ServiceNow not only gives you real time access to these types of insights, it gives you the ability to understand how the actions you take are influencing the different outcomes you are looking to achieve.     This visibility allows you to make the necessary "in game" adjustments.
Stakeholder Usage - A Critical KPI for Analytics	Performance Analytics	Usage and stakeholder adoption rate are the key indicators of a successful deployment of any analytics solution. The higher the adoption rate, the more people you have making more informed decisions, and in turn the greater the return you will get on your information assets. Because Performance Analytics is an in-platform solution, it can achieve higher adoption rates by eliminating some of the barriers more traditional approaches face.