Process Mining in Minutes

Dan Grady · ‎03-30-2026

Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where problems are occurring, determining root cause, and taking action to fix them and improve the process KPIs that matter most to your team.

New minute added every week.

Minute	Use Case	Deeper Dive Content
Minute 1	Mining Agentic Workflows	Process Mining Academy: Mining Agentic Workflows
Minute 2	Incident Management	Guide to getting started with Process Mining
Minute 3	Multi-hop Analysis	Process Mining Use Case Series: Multi-hop Analysis
Minute 4	HR Service Delivery - Resolve non-critical HR cases	Process Mining for HR workflows: Your Data-Driven Insights for AI Agent Success
Minute 5	SLA Breach Analysis	How to use Process Optimization to do SLA Breach Analysis
Minute 6	Security Operations: Reduce false positive effort	Using Process Mining to drive efficiency with AI driven Security Response
Minute 7	Customer Service Management: Case management	Process Mining for Case Management
Minute 8	Detect & Avoid Non-conformance	Manage non-conformance using ServiceNow Process Mining

What's up next

Minute 9	HR Service Delivery: Employee Onboarding
Minute 10	Asset Management: Inventory Effectiveness
Minute 11	Source to Pay: Supplier Onboarding with TPRM