What workflows/processes is ServiceNow Process Mining available for? (Spoiler, ALL OF THEM)

[dangrady510]

One of our missions with ServiceNow’s Process Mining solution is to provide end to end visibility into all processes whether they be running on the ServiceNow or not.   And that is a reality.  Any and all processes are available to be mined with ServiceNow Process Mining.  So what are you waiting for?

For native, ServiceNow offered workflows we provide a library of content packs (via the store) that contain some configurations to surface common inefficiencies and improvement opportunities to help our customers get jump started with the solution.

The table below offers some content that is targeted for specific workflows, but remember just because you don't see an example there doesn't mean you can't mine it.

Workflow	Learn More
ITSM	Process Mining Academy Library
CSM (note Process Mining is available for all industry offerings based on CSM)	Process Mining for CSM Webinar Process Mining for CSM Demo Process Mining Academy for CSM
HR Case and Lifecycle Events	Process Mining Academy for HR Case and Lifecycle Events
Creator Workflows/App Engine	Process Mining Academy for Creator Workflows (App Engine)
Field Service Management	Process Mining Academy for Field Service Management
Strategic Portfolio Management	Process Mining Academy for Strategic Portfolio Management
External Data (Processes not running on the ServiceNow platform)	Process Mining Academy for External Data Process Mining Academy: Linking ServiceNow Process Data with External Process Data in a Multidimensi...
Process Mining for Supply Chain and Finance	No recorded content as of yet
Process Mining for Knowledge Management	Process Mining for Knowledge Management blogpost Video recording
Process Mining for Integrated Risk Management (IRM)	Process Mining Academy: Process Mining for Risk Blog post: Eliminating Blind Spots - Process Mining for Source to Pay and Third Party Risk Insights
Process Mining for Universal Requests	Blog post: How to apply Process Mining to Universal Requests
Process Mining for Service Catalog Reqests	Improving your Service Catalog with Process Mining Recording
Process Mining for Sales Order Management (lead-to-cash)	Blog post: How to mine Sales Order Management data Video recording from Live On ServiceNow

In addition to the targeted sessions we have a Process Mining Use Case Series that walks through how to use Process Mining to do some common types of process analysis across all workflows.

If there is a process you’d like to apply Process Mining to and you don’t see it on the list please leave a comment.  We are continually prioritizing which processes to offer next, your input will assist in that effort.

Want to learn more about ServiceNow Process Mining?  Check out this Guide to Getting Started post