Save Time and Increase Efficiency with HI's New Unified Search

[chaya1]

If you read darrinladd's blog about how we are transforming the ServiceNow information experience, you will know that we have many improvements and innovations planned. I'm writing today to let you know of one of those improvements that is ready to help you be successful right now.

We have heard from many of you the value of being able to search for different types of information about ServiceNow products from one search. Jumping from one source to another to find answers is time consuming and cumbersome. With you in mind, we are happy to deliver an enhanced search experience that lets you filter and sort through many types of information (even YouTube videos) in one place so you can find information faster and easier!

Standard unified search in HI

Is the information you need in the Known Errors area? Is it about a new product feature? Might a video demo be helpful? Are you not even sure exactly where or what it is you are looking for? Don't worry. In HI, you can search across all of our official ServiceNow resources for solutions, workarounds, implementation information, and basic setup details.

And, even better, you don't have to be logged on to HI to access this new search; you can simply navigate to hi.service-now.com and search all of our public information.

You can quickly search through ServiceNow's best content to better implement and leverage the product - all from one place! Use the filters to refine your search for content such as:

• Knowledge base articles
• Product documentation
• Community posts
• Multimedia videos and podcasts

With more helpful information at your fingertips, you can make smarter decisions faster and go further in leveraging the full potential of your products.   Now that's working at lightspeed.

Check out the unified search on HI and tell us what you think!

[Michael160]

Is this "Jakarta" out of the box functionality that we could present the same look and feel in our instances? (Widgets on the left "Refine By" and "Sources" for our service catalogs, known errors and knowledge) I understand the "versions" and other "sources" are N/A for us like "Community, Product Documentation, etc.," If this is Jakarta out of box functionality would be nice to tell us how we could develop a similar look/feel in our instances for our customers.

Mike

[bianca_vaccarin]

I know there was a lot of time and work that went into this functionality and interface so I am not sure if it is necessarily "out of box." I'll pass this note on and maybe we can get a follow-up post later.

[ben_hollifield]

Hey Michael,

If you're interested in similar functionality in an after-market solution, you may want to check out OneSearch, available via the ServiceNow Store:

[chaya1]

This is not currently available out of the box feature from product.   This is unique to HI.

Planned for release in our L product, a similar function of being able to designate content sources and apply filters and facets to search should be available.

[Goran WitchDoc]

I like it a lot 😃 But I'm missing that it also searches in the developer API things. That would be real nice and in my mind a true one place to search 😃

and it's looks and feels like a bit as the knowledge portal search (refine etc.). Just don't lock down the widgets in this like they have done in the knowledge portal.

[Paul_Mc]

I second this!   Without adding the developer content it isn't a true one stop shop!

[J39]

Glad to see this!   It sounds a lot like what we used to have with Wiki and lost with Docs (but with the added bonus of being able to search videos & podcasts too!).

+1 on adding in the API Docs as another report source, too.

[Darrin Ladd]

Hi paulmcnamara and goranlundqvist,

We have added the API documentation to docs.servicenow.com, so with this one search you can get the API docs as well!

[Paul_Mc]

Thank you!   fast turn around great result!   Keep up the great work!