Activation of Major Incident in Service operation workspace

[Filip Vallberg]

Hi, 

Has anyone been able to activate the new Major incident Management workspace, that I think was introduced in Washington patch 2 release? 

Im trying to activate the MIM workspace in my PDI but im failing to do so, when Following these instructions: 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

"Activate the Major Incident Management (app-sow-mim) plugin in Service Operations Workspace using Admin Center.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Service Operations Workspace > Configurations.
2. On the Admin Center Overview tab, in the Configure ITSM Core section, select the Install button under Major Incident Management.
3. In the pop-up window that lists plugins to be installed, select Start Install."

The problem I have is that I dont even have a box for MIM in the first place. The only box I have here is a "Incident management" box. Nothing else. 

And looking for the app (sn_sow_mim) in the Application manager does not show up there either. 

Please advise. Cheers. 

[Dr Atul G- LNG]

Hi @Filip Vallberg 

Please install Major Incident in PDI and the go for workspace one. 

[SivaneshS]

how to install  Major Incident in PDI ?

[Vincent Ramos · Accepted solution]

It doesn't tell you in the docs but you need to update the version of your SOW ITSM (sn_sow_itsm_cont) to 5.0.0

[Filip Vallberg]

Thanks Vincent Ramos. That helped! 🙂