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Resolved! Flow designer look up records

Hello experts, In flow designer, we have look up records, and there we add certain conditions. Suppose we have a encoded query in the subflow input, is there a way we can use that encoded query and use that in the look up records action?  

deepika46 by Tera Contributor
  • 777 Views
  • 2 replies
  • 1 helpfuls

Getting SLA for 3rd level escalation by location

Hi All, I would like to ask how can i create report on the duration/time worked on a incident task for a certain support group only. The scenario would be as follow: User submit a ticket for a certain issues(e.g network issue) , a support staff picks...

knizar by Giga Contributor
  • 310 Views
  • 1 replies
  • 0 helpfuls

Email Notification Error

Hello Everyone, i got one incident where user is saying that when he is adding new comments to user in an incisent , mail is not triggered to user in some cases . I have checked the email logs are available but the user haven't received it . How i ca...

Rahulkalra by Tera Contributor
  • 385 Views
  • 6 replies
  • 0 helpfuls

subflow to send reminder notifications

Hello experts, i have a set of RITM numbers: I have to create a subflow where for a set of RITM's , all the RITM which are in requsted state in approval table , i have to send notification.  Can anyone help me .

deepika46 by Tera Contributor
  • 269 Views
  • 1 replies
  • 0 helpfuls

unable to open incidents in default view.

i have checked If i don't have sn_incident_write role i am unable to open incidents in default view. how is this role related to default view. is somewhere i need to change configuration ? i didn't see any view rules set.

IamSudeep by Tera Contributor
  • 188 Views
  • 3 replies
  • 0 helpfuls

Need help in Scripting for Inbound action

Hi,Actually I have requirement where I need to Create an inbound action, Email Received  is done belowMessage Details:-Message ID of the SAP PI message:Sender System: testReceiver System:Interface Name :Interface Namespace:Adapter Type: SFTPScenario ...

ahmadfaiz by Tera Contributor
  • 207 Views
  • 2 replies
  • 2 helpfuls

Email screenshots are missing on work note

Recently we observed one issue, when we reply to emails for the incidents & attaching screenshot, we noticed that on work notes [cid:image001.png@01DA291A.E6BE2340] getting this message instead of attaching screenshot. Can someone help me on this. 

UsharaniChokka_0-1701941895168.png