hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
What are the requirements and process to pin a KB Article in SOW and Agent Assist?
Need to create a dashboard of Incident ageing and P1& P2 ticketplease refer to screenshot
I know from ServiceNow customer can call to the caller or assignee using twilio integration but I want when customer calls to ServiceNow Incident should get create.
How to Customize the Reference Icon Pop-up on ServiceNowUse Case: We received a request to remove 2 custom fields from the Incident form for the Configuration field pop-up, specifically for the application class. Implementation Steps: Table Navigatio...
Hi Everyone, We have received one requirement, User needs to import the file from Midserver to service now instance via flow designer. How to meet this requirement?
Hi i am new to ServiceNowCan any one explain while submitting the RCA document for problem management what are the details we include in RCA Document?And where we can document all the details of Major incident process?
Hi Today i have faced Interview for Major Incident Manager position?They are some questions which i face need clear details can any please help me on this? 1.What is the CI?2.What is the CI relationship with incident?3.How SLA Timings defined by ITIL...
Hi team, Can you please help me with "How to create standard change request using rest api explorer"
We are setting up an integration with DataDog to create Incidents.Everything looks fine except there is one custom field (u_major_incident) that is being set even though it appears nowhere in the Datadog work. (It's the field to flag the Incident as ...
We initially set up the Microsoft Teams Meeting Extensions for Major Incident Management using the 'single tenant' setup to roll it out accepting that we would be breaking the connection for the lower environments as we moved the configuration up to ...
Hi Team, I want to add image header, in notification message I am adding the header image. It shoudl reflect to all the records, How to proceed,
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Hi,I have a general queries around incident management (Walk-in Service) best practice and one about customer experience.1. Is it best practice to log tickets per interaction or per issue? for example if someone comes to the service desk with a hardw...
Hi Everyone, I have been working on requirement, so when a major incident is resolved a problem record should be created. Currently i wrote a after business rule for it. But the problem ticket is not being attached to the rela...