Hi everyone, I have a requirement that I thought would be pretty easy but I can't figure it out.Also, I thought I would find the solution quickly by googling but no success. Maybe I'm not searching for the right keywords.In the Incident form, I want ...
Hello All, I need set incident number which was created through soap message in other snow instance. please let me know, How we can set that value in below code var s = new sn_ws.SOAPMessageV2('Soap Integration with other snow', 'insert'); s.setSt...
Hi,Unable to find Catalog Task Definition in related list. Please advise.looking for: In personal instance not showing catalog task definition in related list Regards,B
REQUIREMENT: How to have the Timer start on the submission of the incident form Thanks in Advance
HiIs it possible to run a report on the Average time to resolve a Requested ITEM (not part of an Order Guide) From the Start date of the Request to the Completed Time of the RequestThere is no SLA on the REQUEST only on the SCTASKs Our Providers are ...
Hi All, I have a related link (UI action), which seems to be working fine on the table. I am using this form in another table (form view) where i have a button which opens a Window (UI Macro) with fields and the Ui action is also showing in this po...
Hi everyone, I hope you are doing well. I created a Catalog Item using Maintain items and I have a requirement to add a pop-up with a button based on 2 dropdown values.What I mean is:I have 2 select box type variables.First variable is called dropdo...
Hi Team,I need to update the email-generated incident priority. Initially it was in Priority P5 i need to update the Priority to P4 also for one particular Email-generated. I had checked the inbound actions as well.could anyone please help us for up...
Hello Everyone,Can anyone help with this?I want Scheduled Jobs ScriptI created 3 Notifications and 3 events and those 3 events that have been created need to be triggered through scheduled job, first event will be triggered if the state has not chang...
Hi, We have configured the Skill Based Routing to the Incident ticket where we have created three queues for based on the complexity field. Also we have assignment eligibility configured for the three queues. As well as we have auto assigning work it...
How to print all active Incidents from incident table
when I am created change request, I am able to see change task in dev environment, but I am not able to see change task in production environment. Could you please give me your valuable suggestions.
when I am creating change request, I am able to see in dev environment, but I am not able to see change task in production environment. Could you please give me your valuable suggestions.
Hi, as part of our Incident Management we also look after the life cycle of Requests and looking to find the average time its taking to complete the full request. We have created a report for Average time to resolve an ITEM Is there a way to report ...
Hi Have a requirement to show the Related lists on demand for all the users in instance.How can e do this ? Thanks @Community Alums @Dr Atul G- LNG
