Create Incident Record producer while selecting contact phone details sometimes show wrong data in fields. And date get populate to fields from the client script. function callbackdata(response) { var answer = response; var push = JSON...
Hi All, I am trying to create new inbound email action in incident table. Based on from address and subject incident creation is happening. In email, I will be getting the below details.Summary: TEST summaryDescription: Test DescriptionAssignment Gro...
Hi,I have a general queries around incident management (Walk-in Service) best practice and one about customer experience.1. Is it best practice to log tickets per interaction or per issue? for example if someone comes to the service desk with a hardw...
Hello experts, I have a catalog item. Provided below is the snip. based on the 'Environment' Value, the' Key Valut Assignment (Account selection)', value populates based on the reference qualifier. The reference qualifier script written on the ' Key ...
Hi, I am trying to change the alert priority group limits. But nobody can update the Low, Moderate, and Urgent bottom and top limits.
HiCan someone advise as I am trying to establish whether this is OOB behaviour on P1 Tickets Where we have resolved all the Child Tickets and also resolved the Parent - we are finding that the Parent Ticket is NOT auto closing from the State of Res...
There is a OOB Business rule "reassignment counter" on task table. The requirement is "If the group "Service Desk" reassigns the incident to "ServiceDesk1" or "ServiceDesk2",the counter should not run.If the ServiceDesk reassigns the incident to any ...
Hi, I have one requirement , i wrote on before business rule for restricting saying only Major incident group users should change the priority of Major incident. The thing is when we make this script active, The Major incident trigger rule is no...
Hi everyone, I have a 2 variables on a catalog item: 1. Regulator - which is a reference field on the sys_user table 2. Coordinator - which is a list collector on the sys_user table My requirement is Regulator could be anyone of the coordinator ...
Hi, Currently I have stucked in one point. if the incident category is IT Infrastructure, then it should be visible to particular group (monitoring, delivery team) other categories should not be visible to these groups. Regards,Balateja.
Hi Everyone, I have been working on requirement, so when a major incident is resolved a problem record should be created. Currently i wrote a after business rule for it. But the problem ticket is not being attached to the rela...
When experimenting with a Power Automate flow that allows users to create SN tickets from Teams messages, a ticket has been created that has seemingly parented all other tickets in the instance. It cannot be deleted or amended. Any ideas on how to re...
Can we post link of the current incident record for the MS Teams Spoke Post a Message on teamsHow can we post a link for the current record ?
Hi experts,I have a challenge that I am facing.My business service field is hidden.I would like to populate it approximately after selecting a value in the service offering.There is a child and parent relationship between them (business service is th...
I have a requirement to send a notification on incident to newly added user of watchlist. the newly added user email should be the to address. How can i achieve this? Thanks in advance.
