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how to validate glide_list in encoded query

Hi All,How to validate field type  glide_list data in an encoded query tried below but not working.  var css_assign_rule = new GlideRecord("u_css_assignment_rules");//css_assign_rule.addEncodedQuery('u_active=true^u_override=true^u_company=' + compsy...

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jobin1 by Tera Expert
  • 289 Views
  • 4 replies
  • 0 helpfuls

Not able to Excute Scheduled Job from the Script

Hi All, I need to run a Scheduled job from the Workflow(by RunScript).  I am using the below script to run my Scheduled job. but it's not working seems like 'SncTriggerSynchronizer'  Method is not supported here.  var grJob = new GlideRecord('sysauto...

Nikhil63 by Tera Expert
  • 273 Views
  • 2 replies
  • 0 helpfuls

knowledge Article level access for users

Hi,We have different teams accessing the knowledge base. We want to restrict access on knowledge articles level in order to avoid discrepancies. We need to setup the access on article level so that they can access only the relevant knowledge articles...

ramesham by Tera Contributor
  • 471 Views
  • 1 replies
  • 0 helpfuls

Resolved! Manager's Approval for workflow

Hi, I created a workflow for a record producer in which if category is "cloud based" , it requires 2 level approval. First is 'requested_for' manager approval. Next is, after manager approval, check if manager's department is "Corporate executive" , ...

gayatri38 by Giga Guru
  • 424 Views
  • 2 replies
  • 0 helpfuls

Incident form - Service field is filtered by Category

Hi everyone, I would love to get help on a certain issue.I'm trying to figure out the most efficient way that adheres to OOTB behavior as much as possible,filtering the Business Service field according to the Category fieldMany thanks to everyone who...

Tal5 by Giga Guru
  • 271 Views
  • 3 replies
  • 2 helpfuls

User unsubscribe email from servicenow

Hi, User is not able to receive email from servicenow when the incident is created. I could see the logs that the email is received. CAn you confirm what could be the reason. If the user unsubscribe email then how to redo it? Regards,AKshata Patil 

AkshataP30 by Tera Contributor
  • 263 Views
  • 1 replies
  • 0 helpfuls