Hi there @mugi-san
Watchlist users do not need a fulfiller license — they’re simply being notified and tracking the ticket, not acting on it. Adding someone to the watchlist only gives visibility via email updates, not full record interaction.
That said, license flags can get triggered if those users start opening the task/incident record in the platform UI or otherwise accessing fulfiller-only features. In that case the system may count them as fulfillers, and procurement teams might question it.
So just adding them to Watchlist alone shouldn’t require a license — the only time it becomes a concern is when those users actively navigate to the ticket or perform actions beyond watcher behavior.
☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.
Kind Regards,
Mohamed Azarudeen Z
Developer @ KPMG
