Automated test Framework

raiovini · 3 weeks ago

I have a flow in my Virtual Agent that, at a certain point, asks the customer if they would like to speak with an agent or open a case.

When execution reaches this step in the ATF, it throws the following error:
"Cannot invoke 'com.glide.cs.qlue.entities.ConversationContext.getBrandingKey()' because the return value of 'com.glide.cs.qlue.entities.ConversationEntity.getConversationContext()' is null."

Tanushree Maiti · 3 weeks ago

Hi @raiovini

Avoid validating Virtual Agent UI or conversational chat pop-ups inside your automated ATF suites, as they are not natively supported without an active, browser-based user session. Refer: KB0786683 ATF not supporting Pop-Up browser windows
Make sure in your targeted testing page/widget , branding key has been properly set . Refer: Apply specific chat branding in Virtual Agent web client

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Shaqeel · 2 weeks ago

Hi @raiovini

Kindly share the steps you are using.

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Shaqeel